Slideshow Transcript

1. Slide 1: Usability 2.0 usability as a conversation
2. Slide 2: Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com
3. Slide 3: Usability 2.0 usability as a conversation
4. Slide 4: *disclaimer Work in progress.
5. Slide 5: Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere?
6. Slide 6: Ever have to read someone else’s usability test report and think you’ve found the cure for insomnia?
7. Slide 7: Usability Reports vs Office Hours Slept 5 Number of Usability Reports to Read 4 3 2 1 0 0 1 2 3 4 5 Hours slept during office hours
8. Slide 8: The user experience of usability.
9. Slide 9: Mobile Device OOBE Testing
10. Slide 10: Mobile Device OOBE Testing Out of Box Experience
11. Slide 15: Post-test: - Getting Started Guide - Screen Clings - Other In-Box Materials - Device Changes
12. Slide 16: The Situation (6 months ago)
13. Slide 17: Limited client engagement.
14. Slide 18: Results were not getting to who they needed to.
15. Slide 19: Discussion ends after reporting.
16. Slide 20: So, we did what we do best.
17. Slide 21: User Experience Analysis of Usability Testing
18. Slide 22: Project Completion Usability Project Project Kick Off
19. Slide 23: Project Completion Usability Project Project Kick Off
20. Slide 24: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
21. Slide 25: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
22. Slide 26: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
23. Slide 27: Problem: How do we engage clients and get them excited about testing? (and get more people to show up)
24. Slide 28: Collaborative Planning with Client
25. Slide 29: Wiki space for Task List & Test Plan
26. Slide 30: Engage clients on a deeper level before beginning testing.
27. Slide 31: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
28. Slide 32: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
29. Slide 33: Problem: Difficult to get a recruiting company to engage in finding the RIGHT people.
30. Slide 34: Recruiting Screener
31. Slide 35: Personas for recruiters.
32. Slide 39: Recruiters engaged on a new level and the testing was more successful.
33. Slide 40: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
34. Slide 41: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
35. Slide 42: Problem: Difficult to record easy to analyze data
36. Slide 43: Problem: Difficult to get notes from the entire team who is attending testing.
37. Slide 44: Problem: Difficult to create video clips after testing.
38. Slide 45: 1. The People 2. The Notepad 3. The Video System
39. Slide 46: The People 1. The Facilitator 2. The Observer 3. The Schmoozer
40. Slide 47: Invite as many people from the client team as possible.
41. Slide 48: 1. The People 2. The Notepad 3. The Video System
42. Slide 49: The Notepad Study: _____________________________ Use GSG? Yes No 1 Make a Phone Call User ID: ___________ Notes By: ___________________________ Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 6 Set Up & Send an IM Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 7 Go to a Website Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
43. Slide 50: Study Use GSG? Yes No 1 Make a Phone Call User I Notes Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete
44. Slide 51: Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
45. Slide 52: The Used Notepad
46. Slide 53: Get clients to use sheets and record data.
47. Slide 54: 1. The People 2. The Notepad 3. The Video System
48. Slide 56: Our Setup
49. Slide 57: Our Setup Participant
50. Slide 58: Our Setup Participant Facilitator
51. Slide 59: Our Setup Video Camera Participant Facilitator
52. Slide 60: Our Setup Video Camera Participant WebCam Facilitator
53. Slide 61: Our Setup Two Way Glass Video Camera Participant Observer WebCam Facilitator
54. Slide 62: Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator
55. Slide 63: Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator Client Team & Schmoozer
56. Slide 66: Using these tools, we were able to create better data that was easier to analyze.
57. Slide 67: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
58. Slide 68: Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
59. Slide 69: “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html
60. Slide 70: “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html http://www.happywebbies.com/download
61. Slide 71: Formal Usability Reports vs. Quick Findings
62. Slide 72: Formal Usability Reports vs. Quick Findings
63. Slide 73: Formal Usability Reports vs. Quick Findings (2)
64. Slide 74: Formal Usability Reports vs. Quick Findings (2)
65. Slide 75: Formal Usability Reports vs. Quick Findings (2)
66. Slide 76: The typical usability report life-cycle:
67. Slide 77: http://www.flickr.com/photos/phooky/1390640732/
68. Slide 78: http://www.flickr.com/photos/seanstayte/660772151/
69. Slide 81: Do I really have to read all of this?
70. Slide 82: Maybe, a DVD arrives in the mail a few weeks later with video.
71. Slide 83: Problem: Usability reports are boring and nobody wants to read them.
72. Slide 84: Problem: Usability reports are not shared among the people who need them most.
73. Slide 85: Problem: There is a disconnect between video highlights and the findings in the report.
74. Slide 86: Test Debrief Session
75. Slide 87: http://www.flickr.com/photos/phooky/1390640732/
76. Slide 92: Findings Module
77. Slide 93: Easy to Parse Data
78. Slide 94: Utility Functions
79. Slide 95: Invite a Colleague via Email
80. Slide 96: Montages
81. Slide 97: Sortable Data
82. Slide 98: Demo
83. Slide 99: Clients engaged on report.
84. Slide 100: Delivery method improved reporting
85. Slide 101: While hours increased on creating reports, the value was well worth it for our clients.
86. Slide 102: What’s Next?
87. Slide 103: Discussion threads on findings
88. Slide 104: Assignable action items on all recommendations.
89. Slide 105: Web app to create reports
90. Slide 106: Takeaways
91. Slide 107: Get your reports online and interactive.
92. Slide 108: Engage with client’s product team as much as possible.
93. Slide 109: Re-design your process!
94. Slide 110: Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Thank you. Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com http://creativecommons.org/licenses/by-nc/2.5/ca/