Usability 2.0
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Usability 2.0

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Talk for the Vancouver User Experience group on October 16, 2007 about the user experience of usability projects and how we've re-designed our process.

Talk for the Vancouver User Experience group on October 16, 2007 about the user experience of usability projects and how we've re-designed our process.

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Usability 2.0 Usability 2.0 Presentation Transcript

  • Usability 2.0 usability as a conversation
  • Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com
  • Usability 2.0 usability as a conversation
  • *disclaimer Work in progress.
  • Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere?
  • Ever have to read someone else’s usability test report and think you’ve found the cure for insomnia?
  • Usability Reports vs Office Hours Slept 5 Number of Usability Reports to Read 4 3 2 1 0 0 1 2 3 4 5 Hours slept during office hours
  • The user experience of usability.
  • Mobile Device OOBE Testing
  • Mobile Device OOBE Testing Out of Box Experience
  • Post-test: - Getting Started Guide - Screen Clings - Other In-Box Materials - Device Changes
  • The Situation (6 months ago)
  • Limited client engagement.
  • Results were not getting to who they needed to.
  • Discussion ends after reporting.
  • So, we did what we do best.
  • User Experience Analysis of Usability Testing
  • Project Completion Usability Project Project Kick Off
  • Project Completion Usability Project Project Kick Off
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Problem: How do we engage clients and get them excited about testing? (and get more people to show up)
  • Collaborative Planning with Client
  • Wiki space for Task List & Test Plan
  • Engage clients on a deeper level before beginning testing.
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Problem: Difficult to get a recruiting company to engage in finding the RIGHT people.
  • Recruiting Screener
  • Personas for recruiters.
  • Recruiters engaged on a new level and the testing was more successful.
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Problem: Difficult to record easy to analyze data
  • Problem: Difficult to get notes from the entire team who is attending testing.
  • Problem: Difficult to create video clips after testing.
  • 1. The People 2. The Notepad 3. The Video System
  • The People 1. The Facilitator 2. The Observer 3. The Schmoozer
  • Invite as many people from the client team as possible.
  • 1. The People 2. The Notepad 3. The Video System
  • The Notepad Study: _____________________________ Use GSG? Yes No 1 Make a Phone Call User ID: ___________ Notes By: ___________________________ Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 6 Set Up & Send an IM Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 7 Go to a Website Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
  • Study Use GSG? Yes No 1 Make a Phone Call User I Notes Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete
  • Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
  • The Used Notepad
  • Get clients to use sheets and record data.
  • 1. The People 2. The Notepad 3. The Video System
  • Our Setup
  • Our Setup Participant
  • Our Setup Participant Facilitator
  • Our Setup Video Camera Participant Facilitator
  • Our Setup Video Camera Participant WebCam Facilitator
  • Our Setup Two Way Glass Video Camera Participant Observer WebCam Facilitator
  • Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator
  • Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator Client Team & Schmoozer
  • Using these tools, we were able to create better data that was easier to analyze.
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html
  • “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html http://www.happywebbies.com/download
  • Formal Usability Reports vs. Quick Findings
  • Formal Usability Reports vs. Quick Findings
  • Formal Usability Reports vs. Quick Findings (2)
  • Formal Usability Reports vs. Quick Findings (2)
  • Formal Usability Reports vs. Quick Findings (2)
  • The typical usability report life-cycle:
  • http://www.flickr.com/photos/phooky/1390640732/
  • http://www.flickr.com/photos/seanstayte/660772151/
  • Do I really have to read all of this?
  • Maybe, a DVD arrives in the mail a few weeks later with video.
  • Problem: Usability reports are boring and nobody wants to read them.
  • Problem: Usability reports are not shared among the people who need them most.
  • Problem: There is a disconnect between video highlights and the findings in the report.
  • Test Debrief Session
  • http://www.flickr.com/photos/phooky/1390640732/
  • Findings Module
  • Easy to Parse Data
  • Utility Functions
  • Invite a Colleague via Email
  • Montages
  • Sortable Data
  • Demo
  • Clients engaged on report.
  • Delivery method improved reporting
  • While hours increased on creating reports, the value was well worth it for our clients.
  • What’s Next?
  • Discussion threads on findings
  • Assignable action items on all recommendations.
  • Web app to create reports
  • Takeaways
  • Get your reports online and interactive.
  • Engage with client’s product team as much as possible.
  • Re-design your process!
  • Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Thank you. Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com http://creativecommons.org/licenses/by-nc/2.5/ca/