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Online Management Training Course

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Effective leadership training for managers, supervisors and executives. Over 100 online classes. …

Effective leadership training for managers, supervisors and executives. Over 100 online classes.
http://www.chartcourse.com/supervisory-training/

Published in: Education, Technology

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  • 1. l e a d e r s h i p  s a l e s  s e r v i c e  p r o d u c t i v it ywww.chartcourse.comWelcome…
  • 2. Online Leadership Trainingmaking it easy, blended and workVital Learning for business and lifePresented by:Presented by:Greg SmithGreg SmithPresident – Chart Your CoursePresident – Chart Your CourseInternationalInternationalhttp://www.chartcourse.com/supervisory-training/http://www.chartcourse.com/supervisory-training/770-860-9464770-860-9464
  • 3. Vital Learning Corporation Formerly McGraw Hill Learning Systems Became Vital Learning in 1989 Leadership, Sales, Service & Productivity Practical, Relevant, Comprehensive Solutions Flexible Delivery – Online/Classroom/Blended National Network of Performance ConsultantsAbout Vital Learning
  • 4. I. Leadership in Complex TimesII. Flexible Training to Fit Your EnvironmentIII. Making Online Interactive & RobustIV. A “Live” Look at OnlineV. Achieving Behavior ChangeVI. Q & A, SummaryAgenda
  • 5. Declining Employee TenureSource: Dept of Labor Employee Tenure Surveys, 1955-2000051015202550s 60s 70s 80s 90s 2000AVG.EMPLOYEETENURE(Years)Leadership in complex times
  • 6. Leadership in complex timesSociety for HumanResource Management“83% of employees surveyedsaid it was extremely likely orsomewhat likely they wouldactively seek new employmentonce the job market andeconomy improves.”The Quality andEffectiveness of LocalLeadership Continuesto be the #1 FactorPositively or NegativelyImpacting EmployeeRetention
  • 7. Quality of Leadership MattersBusinessMeasurePoorManagersAverageManagersBestManagersCustomerSatisfaction* 39% 49% 68%EmployeeTurnover** 19% 14% 9%NetIncome***-$1,176,454$2,384,588 $4,516,974Based on research published in“The Extraordinary Leader” by JackZenger & Joe Folkman, 2003.* Large High Tech Company** Large Insurance Company*** Large Mortgage BankLeadership in complex times
  • 8. And yet TIMEavailable todevelop andimprove muchneededleadershipskills isdisappearingand at apremium.Leadership in complex times
  • 9. CanE-learninghelp?Flexible training to fit your environment?
  • 10. The NewVital LearningSupervision Seriesa multi-module, multi-delivery curriculumdesigned for today’s time-crunched environmentFlexible training to fit your environment
  • 11. It’s One SolutionSupervisionSeriesBlendedSupervisionSeriesOnlineSupervisionSeriesClassroomTheSupervision SeriesCurriculumDelivered In Three WaysFlexible training to fit your environment
  • 12.  Leading Successful Projects (Classroom Available) Hiring Winning Talent (Classroom Available) Motivating Team Members (Classroom Available) Solving Workplace Problems (Classroom Available) Retaining Winning Talent (In Development) Using Financial Data (In Development) Integrity Matters (In Development) Effective Meeting Management (In Development)Supervision Series PLUS (12 Modules) Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating UpSupervision Series ESSENTIALS (12 Modules) Online Courseware Classroom Workshops Blended CombinationAvailable ViaFlexible training to fit your environment
  • 13. SS Curriculum is designed for… Managers Team Leaders Frontline Supervisors Potential SupervisorsFlexible training to fit your environment
  • 14. Transitioning from SUPER-workerto SUPER-visor is Complex and Difficult• Wider focus• Responsible for larger businesspicture• Supports/coaches others as amanager, mentor, or idea leader• Produces results through team• Represents workgroup effectivelyto management & customers• Less technical, more general• Strong internal & external networkLeaderLeader::Leveraging OthersLeveraging Others• Narrow focus• Assumes responsibility forimportant work• Does not rely on supervision;works independently• Produces significant results• Develops credibility and areputation• Increases in technicalcompetence and ability• Strong internal collegial networkSpecialistSpecialist::Individual ContributorIndividual ContributorStage IIStage II Stage IIIStage IIIFlexible training to fit your environment
  • 15. The Supervision Series provides… Processes/Skills to Increase Employee Performance Techniques to Improve Team Communication Practices to Develop Capability in Others Methods to Increase Employee Involvement Competence to Identify & Resolve Problems At the System level At the Process level At the Team level At the Individual levelFlexible training to fit your environment
  • 16.  Online Workshop BlendedFlexible training to fit your environment
  • 17. Online Each Online Module Requires 1 to 2 Hours Fully Aligned With Classroom Workshop Access via VL Online Learning Center or Your LMS Highly Interactive Learning Module Design Solid Behavioral Modeling Foundation Full Motion Videos with Skill Points Access to Discussion Board, Class Messages, etc Adult Learner/Workplace OrientedFlexible training to fit your environment
  • 18. Vital OnlineLearning Center:• Welcomes NewParticipants• Informs ParticipantsWhat’s New• Launching Point forAll Elements of OurLearning Center• Informs Participants ofMessages WaitingFlexible training to fit your environment
  • 19. Full MotionModeling Video’s:• Brings Real World intoLearning• Shows Participants bothsides of strategy…• “Traditional Approach”demonstratingunsuccessful methods• “New Approach”demonstratingrecommended strategyand techniques• “New Approach” withSkill Points identifiedFlexible training to fit your environment
  • 20. SimulatedPractice:• Provides simulated,real world practicesituations• Prompts opensubmissions andcompares withstructured answers• Multiple scenariosprovide varietyFlexible training to fit your environment
  • 21. Pre & Post-Test:• Promotes specificityof learning• Allows organizationto monitor progress• Pre and Postmovement suggestslevel of learning• Post-Test acceptancelevels may be set byorganizationFlexible training to fit your environment
  • 22. Classroom Workshop Twelve 4-Hour Instructor Led Modules Each Module Fully Aligned with Online Content Twelve 2-Hour Modules When Blended with Online User Friendly Instructor Kits (No Certification Required) Solid Behavioral Modeling Foundation Video for Both Office & Industrial Settings Job Specific Customizable Practice Extraordinary Job Aids Included (Troubleshooting Guides) Ongoing Support & Researchwww.chartcourse.com/supervisortraining.htmlFlexible training to fit your environment
  • 23. Flexible training to fit your environment Instructor Kits come complete with allteaching notes, guidelines, video’s,PowerPoint’s, and all necessarysupporting materials Video models contain both “Office” and“Industrial” settings to fit your environment Participant Manuals each include Job Aids and Resource Guide withimportant resources for use back on-the-job to help reinforce learning Each Job Aids and Resource Guide contains; Self-Assessment Worksheet,Action Plan Worksheet, Team Leader’s Troubleshooting Guide, AdditionalInformation and Review, Special Issues Section, A Summary of Skill Pointstaught, and a complete Bibliography of recommended readings
  • 24. Flexible training to fit your environmenthttp://www.chartcourse.com/supervisory-training/
  • 25. An Area forAn Area for FacilitatorsFacilitators An Area forAn Area for ParticipantsParticipantsFlexible training to fit your environmentwww.supervisionseries.comwww.supervisionseries.com
  • 26. Blended – Online & Classroom* Cognitive Learning Online at Personal Pace Classroom for Review, Discussion & Practice 1 to 2 Hour Online Modules 2-Hour Classroom Workshop Sessions Job Specific Customizable Practice Extraordinary Job Aids in Manual (Troubleshooting Guides)* Classroom = Face-to-Face or VirtualFlexible training to fit your environment
  • 27. SeniorManagementIntro/Kick-off Work ThruOnlineModulesReview,Discuss & RehearseModulesOne-on-OneFollow-upCoachingReview,Discuss & RehearseModulesOnlineReinforcement +Application ToolsWork ThruOnlineModulesMaking online interactive & robust
  • 28. Let’s Look“Live” at theVital LearningOnlineLeadershipLearningPlatformA “live” look
  • 29. OnlineModuleDiscussion BoardFor Participants& FacilitatorFacilitatorMessages &AssignmentsClass Surveys& Polls ViaWebInformationLinks ViaWeb MultipleMethods AreAvailable toEnhanceThe OnlineLearningExperienceMaking online interactive & robust
  • 30. Achieving Behavior Changedevelopment thatactually changes performance
  • 31. To Achieve Behavior ChangeI. Select strategic/important tactical areas ofneed to invest critical training time/dollars onII. Implement an integrated learning processIII. Provide context, structure, and supportAchieving behavior change
  • 32. CommitPrepare & CommitPreparing a detailedplan of action thatcommits leadership,human resources, andparticipants to areinforcement-centeredlearning process isa critical first steptoward achievingbehavior change.AssessAssess & MotivateMeaningful participantskill assessmentprovides powerful,insightful feedback priorto training and developsunderstanding ofindividual skillstrengths/gaps andbuilds personalmotivation towant to learn.TrainLearn & TrainHigh impact trainingprovides awarenessof possibility, newideas and methods toapply, and structured,and safe opportunityto rehearse the useof new skills.ReinforceReinforce & PracticeContinued structuredreinforcement thatfocuses on ongoinglearning, ongoingfeedback, coaching,and accountabilityingrains the training inways that overcomeold patterns ofbehavior.IntegrateIntegrate & ImplementIntegrating methodslearned in training intodaily businesspractices andorganizational policiesensures continuedreinforcement ofbehavior change.Integrated Learning ProcessAchieving behavior change
  • 33. Think of OnlineLearning Much LikeAny Training andProvide the SameImportant Context,Structure andSupportAchieving behavior change
  • 34.  Leading Successful Projects (Classroom Available) Hiring Winning Talent (Classroom Available) Motivating Team Members (Classroom Available) Solving Workplace Problems (Classroom Available) Retaining Winning Talent (In Development) Using Financial Data (In Development) Integrity Matters (In Development) Effective Meeting Management (In Development)Supervision Series PLUS (12 Modules) Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating UpSupervision Series ESSENTIALS (12 Modules)Summary Online Courseware Classroom Workshops Blended CombinationAvailable ViaPreviewsPreviewsAreAreAvailableAvailable
  • 35. The Institute ofCertifiedProfessionalManagershttp://cob.jmu.edu/icpm/http://itcap.comSupervision Seriesalso qualifies forCollege Creditoptions…and is an acceptedprecursor toProfessional ManagerCertificationOne More Benefit
  • 36. Online/Classroom/Blended Supervision Series… Efficient Use of Time(Online or Blended Saves Time Off-The-Job) High Value/Quality(Less Expensive, Most Practical Content Available) Easy to Implement(No Certification Required, Local Resource Available) Fits Your Environment(Online, Workshop, Blended… Potential Repro Rights,Potential Unlimited Licenses) Supports an Integrated Learning Process(Extended Access to 24/7/365 Online Learning Facilitates Reinforcement)Summary
  • 37. l e a d e r s h i p  s a l e s  s e r v i c e  p r o d u c t i v it yIf You Are Interested In Knowing MorePlease Contact:Greg Smith770-860-9464www.ChartCourse.comwww.ChartCourse.comhttp://www.chartcourse.com/supervisory-training/