5 Hiring Mistakes Vl

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How to hire the right people for the right jobs.

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  • Welcome to --- Three Reasons to Train Your Supervisors and Managers NOW - sponsored by Vital Learning. In this session I will share some data on how good leadership makes a difference in the performance of organizations. I’ll share information about a new solution to the training and development of Supervisors and Managers – our Vital Learning Supervision Series Curriculum. And I’ll share some thoughts on the flexibility of the Supervision Series Curriculum given its availability in Classroom Workshop form, Online E-Learning form, and a combined Blended Delivery form. And at the end of our presentation, I’ll tell you about a special offer associated with the launch of our new E-learning and Blended solutions. I thank you for coming.
  • 5 Hiring Mistakes Vl

    1. 1. 5 Most Costly Mistakes in Hiring Presented by: Greg Smith President and “Captain of the Ship” Chart Your Course International WELCOME
    2. 2. <ul><li>Unemployment 4.8% (Feb ’06) </li></ul><ul><li>243,000 new jobs (Feb ’06) </li></ul><ul><li>Productivity -0.5% (Q4 ’05) </li></ul><ul><li>Average: 10.2 employers by age 38 </li></ul><ul><li>Manpower Employment Outlook Survey: </li></ul><ul><ul><li>“ Continued strong hiring outlook through Q2 2006” </li></ul></ul><ul><ul><li>Information gathered from the U.S. Department of Labor and Manpower </li></ul></ul><ul><ul><li>Reference the following websites: </li></ul></ul><ul><ul><li>http://www.dol.gov/ </li></ul></ul><ul><ul><li>http://www.manpower.com/mpcom/index.jsp </li></ul></ul>Short Term Hiring Projections
    3. 3. <ul><li>Turnover is under 25% to low </li></ul><ul><li>Turnover in the last 12 months </li></ul><ul><ul><li>Decreasing 9.7% </li></ul></ul><ul><ul><li>Flat 45.2% </li></ul></ul><ul><ul><li>Increasing 48.4% </li></ul></ul><ul><li>How competitive is the job market </li></ul><ul><ul><li>Less 6.5% </li></ul></ul><ul><ul><li>About the same 48.4 % </li></ul></ul><ul><ul><li>More competitive 48.4% </li></ul></ul>Survey Results
    4. 4. <ul><li>How well do the job descriptions represent the job </li></ul><ul><ul><li>Not a good match 16.1% </li></ul></ul><ul><ul><li>Somewhat accurate 67.7% </li></ul></ul><ul><ul><li>Extremely accurate 19.4% </li></ul></ul><ul><li>How did you learn to ask effective questions? </li></ul><ul><ul><li>Still trying to figure it out 35.5% </li></ul></ul><ul><ul><li>Learned from mistakes 38.7% </li></ul></ul><ul><ul><li>Coached by a manager 19.4% </li></ul></ul><ul><ul><li>Articles and books 64.5% </li></ul></ul><ul><ul><li>Interview training 51.6% </li></ul></ul>Survey Results
    5. 5. <ul><li>Have you ever used online interview training? </li></ul><ul><ul><li>Yes 0% </li></ul></ul><ul><ul><li>No 103.2% </li></ul></ul><ul><li>The interview process I use typically involves </li></ul><ul><ul><li>One interview myself only 16.1% </li></ul></ul><ul><ul><li>Multiple Interviews myself only 0% </li></ul></ul><ul><ul><li>Multiple Interviews with myself and other managers 51.6% </li></ul></ul><ul><ul><li>Multiple interviews including managers and employees 9.7 % </li></ul></ul><ul><ul><li>Panel Interview 38.7% </li></ul></ul>Survey Results
    6. 6. <ul><li>1. We don’t really know what we are looking for. </li></ul><ul><li>Define the ideal Candidate </li></ul><ul><li>Start with the Job Description </li></ul><ul><li>Describe key knowledge competencies and skill competencies </li></ul><ul><li>Define personal competencies and personal traits for success </li></ul><ul><li>Identify what is required and what is preferred </li></ul>Hiring Mistake #1
    7. 7. <ul><li>2. We don’t consistently ask well-crafted questions to gather relevant information from each candidate. </li></ul><ul><li>Wrong Questions </li></ul><ul><ul><li>Closed-ended </li></ul></ul><ul><ul><li>Open-ended but pointless </li></ul></ul><ul><ul><li>Illegal </li></ul></ul>Hiring Mistake #2
    8. 8. <ul><li>Correct Questions </li></ul><ul><ul><li>Open-ended and job specific (situation-action-results) </li></ul></ul><ul><ul><li>Theoretical </li></ul></ul><ul><li>Prepare a Question Strategy </li></ul><ul><ul><li>Use pre-screen strategies to assess the “basics” </li></ul></ul><ul><ul><li>Standardized, assigned and consistent </li></ul></ul><ul><ul><li>Create a flow </li></ul></ul>Hiring Mistake #2 cont.
    9. 9. <ul><li>3. Relying too heavily on one person’s opinion of </li></ul><ul><li>the candidate…usually your own </li></ul><ul><li>Individual interviews </li></ul><ul><li>Involve others </li></ul><ul><li>Define the Roles and Responsibilities during the interview </li></ul>Hiring Mistake #3
    10. 10. Review Mistake # 1: We don’t really know what we are looking for Mistake # 2: We don’t consistently ask well-crafted questions to gather relevant information from each candidate. Mistake # 3: Relying too heavily on one person’s opinion of the candidate…usually your own. 5 Most Costly Mistakes in Hiring
    11. 11. Hiring Winning Talent Delivery format: 8 hour classroom program, 3 hour online or blended Components: <ul><li>A step-by-step guide to hiring a winning candidate </li></ul><ul><li>Hiring Strategy Checklist </li></ul><ul><li>Permission to Duplicate Forms </li></ul><ul><li>Quick Reference Guide </li></ul><ul><li>Facilitator Friendly Instructions </li></ul><ul><li>PowerPoint Enhanced </li></ul><ul><li>Job Aids </li></ul>Participant Workbook Facilitator Guide
    12. 12. <ul><li>4. Conducting an incomplete evaluation of the candidates. </li></ul><ul><li>Resume and applications </li></ul><ul><li>Standardization = consistent information </li></ul><ul><li>Solid documentation and scoring </li></ul><ul><li>Multiple evaluation points (team) </li></ul><ul><li>Interview team evaluation roll-up </li></ul><ul><li>Hiring matrix </li></ul>Hiring Mistake #4
    13. 13. <ul><li>5. Hiring the Best You’ve Seen rather than What’s Really Best for the Position </li></ul><ul><li>Don’t jump the gun </li></ul><ul><li>Avoid hiring the warm body </li></ul><ul><li>‘ Always be on the Lookout for Talent’ </li></ul>Hiring Mistake #5
    14. 14. Review Mistake # 1: We don’t really know what we are looking for Mistake # 2: We don’t consistently as well-crafted questions to gather relevant information from each candidate Mistake # 3: Relying too heavily on one person’s opinion of the candidate…usually your own. Mistake # 4: Conducting an incomplete evaluation of the candidates Mistake #5: Hiring the Best You’ve Seen rather than What’s Really best for the Position 5 Most Costly Mistakes in Hiring
    15. 15. <ul><li>Vital Learning solutions are based on three essential ideas… </li></ul><ul><ul><li>Make learning relevant to the participant, their job, and their environment </li></ul></ul><ul><ul><li>Offer learning that is practical and can be reasonably implemented on the job and in the real world </li></ul></ul><ul><ul><li>Utilize multiple methods such as reading, discussing, and watching with a concentration on real-life to see the transfer of knowledge into skill and thus impact on-the-job behavior and performance </li></ul></ul>Vital Learning for business and life
    16. 16. A Leadership Solution <ul><li>Essential Skills of Leadership </li></ul><ul><li>Essential Skills of Communication </li></ul><ul><li>Developing Performance Goals & Standards </li></ul><ul><li>Providing Performance Feedback </li></ul><ul><li>Managing Complaints </li></ul><ul><li>Improving Work Habits </li></ul><ul><li>Effective Discipline </li></ul><ul><li>Resolving Conflict </li></ul><ul><li>Coaching Job Skills </li></ul><ul><li>Delegating </li></ul><ul><li>Supporting Change </li></ul><ul><li>Communicating Up </li></ul>Leadership ESSENTIALS <ul><li>Motivating Team Members </li></ul><ul><li>Solving Workplace Problems </li></ul><ul><li>Leading Successful Projects (Classroom) </li></ul><ul><li>Hiring Winning Talent (Classroom) </li></ul><ul><li>Retaining Winning Talent (May 06) </li></ul>Leadership PLUS  Classroom Workshop  Online Modules  Blended Combination  Classroom At This Time  Others In Development 19
    17. 17. Hiring Winning Talent Delivery format: 8 hour classroom program, 3 hour online or blended Components: <ul><li>A step-by-step guide to hiring a winning candidate </li></ul><ul><li>Hiring Strategy Checklist </li></ul><ul><li>Permission to Duplicate Forms </li></ul><ul><li>Quick Reference Guide </li></ul><ul><li>Facilitator Friendly Instructions </li></ul><ul><li>PowerPoint Enhanced </li></ul><ul><li>Job Aids </li></ul>Participant Workbook Facilitator Guide
    18. 18. <ul><li>Instructor Kits come complete with all teaching notes, guidelines, video’s, PowerPoint’s, and all necessary supporting materials </li></ul><ul><li>Video models contain both “Office” and “Industrial” settings to fit your environment </li></ul><ul><li>Participant Manuals each include Job Aids and Resource Guide with important resources for use back on-the-job to help reinforce learning </li></ul><ul><li>Each Job Aids and Resource Guide contains; Self-Assessment Worksheet, Action Plan Worksheet, Team Leader’s Troubleshooting Guide, Additional Information and Review, Special Issues Section, A Summary of Skill Points taught, and a complete Bibliography of recommended readings </li></ul>Flexible training to fit your environment
    19. 19. <ul><li>Hiring Tip: When hiring managers, look for three key skills that will help your organization go far </li></ul><ul><li>Diplomacy – the ability to manage relations among teams </li></ul><ul><li>Monkey Managing – not allowing someone else’s problem, or monkey to jump on one’s back </li></ul><ul><li>Innovation Triangle – knowing how to say yes to the right projects and not to the time-wasters. </li></ul><ul><li>Tip provided by the Hiring Center Powered by Monster.com and Fast Company </li></ul>5 Most Costly Mistakes in Hiring
    20. 20. <ul><li>Hiring Tip: Beware a Candidate’s Credentials </li></ul><ul><li>Resist the seduction of the golden resume. Too often employers become starry-eyed over an Ivy League education and multimillion-dollar accounts. You should be asking questions that will explain how specific goals were met, with what resources, etc., and be careful not to take things at face value. </li></ul><ul><li>Tip provided by the Hiring Center Powered by Monster.com and Fast Company </li></ul>5 Most Costly Mistakes in Hiring
    21. 21. l e a d e r s h i p  s a l e s  s e r v i c e  p r o d u c t i v i t y For more information call 770-860-9464 or visit: http://www.chartcourse.com/supervisory_training.html

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