Removing silos


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We explain how to build a customer centric organisation and how to remove functional or geographic silos.

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Removing silos

  1. 1. Creating value by removing organisational silos Yves Zieba June 2012
  2. 2. Who we are ?A business and strategy Experience in building a Customerconsulting company Centric Organisation. – With a wide network of experienced professionals, World-class services in experts - Project Management (PMI-PMP) – Experience with Thomson - Agile: Certified Scrum Master Reuters, world leader in - Business Process (BPMN) intelligent information, Arthur D.Little, worldwide experts in - Social responsibility and Code of ethics innovation management. - Innovation and Change agentsStudied in the best Universities ( - Behaviour Change TechnicsIMD, ESCP EUROPE, LBS) - Stakeholder Management
  3. 3. Principles & values• Fair play attitude• Professional (PMI Code of Conduct)• Enthusiasm, energy and smile• Ethics, Respect, Honesty• Corporate Social Responsibility• Creating measurable value• Participatory Methods and Agile (Management 3.0)
  4. 4. Our 6 value propositions• We enable our client organisation to: 1. Introduce well governed mobile solutions in order to increase their enterprise growth 2. Have better analytics and business intelligence in order to attract and retain customers 3. Use cloud computing and virtualisation (SaaS, Paas, Iaas) to reduce enterprise costs and deliver operational results 4. Use Collaboration solutions to innovate and Create new products and services 5. Improve their sales and marketing efficiency, effectiveness and productivity 6. Improve their compliance, governance, risk and security
  5. 5. Efficiency & Effectiveness
  6. 6. Efficient Business Process Sales Process #1 — Prepare for effective Business Process Modeling #2 — Model the business enterprise #3 — Adopt a BPM framework #4 — Use a standard modeling language Retention #5 — Develop models derived from stakeholder requirements Process #6 — Model what you know #7 — Model with a purpose #8 — Select a target domain #9 — Perform requirements analysisCommission #10 — Keep it simple PerformanceCalculation Management
  7. 7. Examples of level 2 business processesfor the account management function Customer Account Segmentation & Classification Account Sales Campaign Manager execution Allocation & Maintenance Sales Processes Sales Forecast Sales Order Management Processing Opportunity & Pipeline Management
  8. 8. Simple rules for complex decisions Improve coordination Balance structure Make better and flexibily decisions
  9. 9. Optimise your IT and data operations t enable your strategic objectivesThe simple approach Our recommendation Gouvernance • Analyse current situation Metrics based Performance Organisation • Determine desired end-state Management situation • Identify Gaps (Organisation, Efficiency Behavioural, content, functionality, IT…) Project/Program Management Business Process • Translate into multiple scenarii • Chose right scenario Information Relevance • Size risk and opportunity response and action plan accordingly
  10. 10. Our granular approach News Management Social Network InformationEmail filtering Relevance Master DataDocumentation Business Management Process Metrics Work Creation Instruction Target Settings Governance Performance Management