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Program directory 2013
 

Program directory 2013

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    Program directory 2013 Program directory 2013 Document Transcript

    • www.greenbooks.co.in Program Directory Driving results-based training to increase your ROI
    • TEAM BUILDING SALES HR & TRAINING CORPORATE READINESS PERSONAL EFFECTIVENESS PROGRAM DIRECTORY 1 2 3 4 5
    • GreenBooks’ Chapters to Performance Some of the proven learning models are the following: • Personal Effectiveness Chapter • Sales Chapter • Corporate Readiness Chapter • Team Building Chapter • HR & Training Chapter • Off the shelf programs (public or in-company) • Tailored or custom solutions • Coaching • E-Learning • Blended • Small bites GreenBooks’ Delivery Channels Bridging Performance Gaps tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Index GreenBooks’ proven training models & programs are not only ready-to-deploy, but also can be customized to suit your unique business needs. Campus to Corporate ............................28 Language Enhancement Program ...........29 CORPORATE READINESS CHAPTER Outbound Team Building and Experiential Learning ...................................................26 BETTER TEAMS CHAPTER Instructional Design .................................22 Train the Trainer .......................................23 Measure ROI in Training ..........................24 HR & TRAINING CHAPTER Professional Written Communication .....06 Email Excellence .......................................07 Fundamentals of Communication ...........08 Power Presentation ..................................09 Masterful Presentation ............................10 Beat That Conflict ....................................11 Feedback That Works ..............................12 Conducting Productive Meetings ...........13 Interviewing Skills ....................................14 Winning Negotiations .............................15 PERSONAL EFFECTIVENESS CHAPTER Sales Skills That Delivers Result ..............17 Consultative Selling Techniques ..............18 Impactful Sales Presentation ...................19 Successful Sales Negotiation ...................20 SALES CHAPTER
    • Personal Effectiveness Chapter Program Directory 2013
    • Professional Written Communication tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in You represent the face of your organization, and any written document that goes out has to establish credibility and professionalism. This course helps you to plan your writing, perfect your grammar, and assess your style and tone to write professionally. You will take a pre assessment to gauge your current proficiency in writing, and after the course a post assessment will be taken to track the improvement in the skills. These assessments will be hosted on our GreenBooks Learning Management System (LMS), "http://www.igreenbooks.com". You will receive the scores and a detailed feedback on your assessment and the best part is you can do it right from your workplace! IS IT RIGHT FOR ME? Appropriate for professionals at any level whose role requires them to write a lot of email and prepare reports. DURATION The duration can range between one to three days depending on the intensity of the intervention. WHAT WILL I LEARN? By the end of this course you will be able to: • Eliminate grammatical errors in writing • Write well-structured emails • Provide information with clarity and succinctness • Write in a style that is appropriate to the audience WHAT WILL IT COVER? Grammar is fun • Review the rules of grammar for more clarity • Familiarising ourselves with grammatical elements– and putting them into practice • Words in different contexts – can we rely on spell check? • Knowing what the most common mistakes are – and avoiding them! Learn to Punctuate – It’s as easy as a pie! • How to punctuate correctly to make sense of our writing • Avoiding the pitfalls of incorrect punctuation Writing Structured Emails • Using structures that add clarity and readability to your email • Mind Map • Cutting out unnecessary words and phrases • Writing with the reader in mind • Active Passive Structures • Sentence Structure – Simple and Compound • Setting the tone – Professional, friendly and formal • The end result – is it clear, accurate, professional? Approach towards Report Writing • Planning the structure • Sequencing the report Adopting a professional style • Use expressions that connect you with the reader • Adopt a style that fits in with the objective of the report What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • Practice exercises in writing and grammar • Passages for editing • Feedback on participants’ emails • Pre and post training assessment • Review and Personal Development Plan
    • Email Excellence tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This course will help you write emails that are professional in tone and style and also get the required results from the reader. IS IT RIGHT FOR ME? For professionals of any level whose role demands them to write exceptionally good emails. DURATION The duration can range between one to three days depending on the intensity of the intervention. WHAT WILL I LEARN? By the end of this course you will be able to: • Eliminate grammatical errors in writing • Write well-structured emails • Provide information with clarity and succinctness • Write in a style that is appropriate to the audience WHAT WILL IT COVER? Writing Skills • Structuring mails for readability • Active & Passive Structures • Sentence Structure – Simple and Compound • Setting the tone and style Grammar Skills • Subject Verb Dissonance • Articles and Prepositions • Eliminating slip-ups in Tenses • Using Reported Speech • Punctuating Correctly Learning Management System • Practice exercises in writing and grammar • Passages for editing • Feedback on participants’ emails • Pre and post training assessment • Review and Personal Development Plan
    • Fundamentals of Communication tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in In order to deliver results, communication skills are critical to any organization’s success. All individuals must be able to communicate effectively in meetings and in one-on-one conversations up, down, and across the organization.   This course provides tactical skills and useful frameworks for communicating with a focus on moving the business forward, actively seeking input from colleagues with diverse perspectives, effectively working with others, and maintaining long-term productive business relationships. IS IT RIGHT FOR ME? Appropriate for professionals of junior to mid category. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Identify and apply fundamental communication skills and processes • Handle communication pushback • Conduct more effective business interactions that focus on both delivering the content and preserving/enhancing the relationship • Flex communication approaches to accommodate different learning styles and cultural differences • Select the best communication technology for the situation • Create approaches for managing communication challenges WHAT IT COVER? The Driving Principles of communication  Exercise: • The Art of Communication • Wisdom and Challenges Fundamental Communication Skills • Connecting • Encouraging • Listening • Questioning • Confirming • Providing Listening • Four levels of listening • Cultural Differences in listening • Listening Tips and Tactics Questioning • Close ended and open ended questions • High-Gain Questions Process for Handling Pushback • Encouraging • Questioning • Confirming • Providing • Checking Communication across styles • Types of learning styles • Communicating with people of different styles Communication Tools/Technology • Selecting the best communication tools • Matching medium to purpose • Tips for using communication tools Handling Communication Challenges
    • Power Presentation tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in Effective presentations are vital in today’s workplace; superior presentations provide value-added information and insight, and engage the audience in ways that lead to desired results. Presenting with Impact brings a best-practice approach to all stages of the presentation process. It helps individuals and teams prepare and deliver successful presentations that engage the audience and yield positive business results IS IT RIGHT FOR ME? Suitable for individuals at all levels who are required to speak in front of others and deliver impactful presentation DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Use a structured approach for presentation, preparation and delivery • Conduct question and answer sessions with confidence • Handle challenging presentation situations • Use techniques for conducting effective presentations as part of a team • Apply best practices at all stages of the presentation process WHAT WILL IT COVER? Presentation Age • Why presentations fail? • Six aptitudes Getting Ready • Starting analog • Identifying audience needs • Crafting your story Presentation cycle • Plan • Prepare • Practice • Perform • Process Power Delivery • 3 driving principles of power presentation • Humor – Planned Vs. Unplanned • Opening Presentations • Advancing the presentation • Conluding with action points Body Language while Presenting • Posture • Gestures • Speech control • Eye contact Presentation Tools • Criteria for selecting visual aids • Guidelines for selecting face-to-face presentation tools • Guidelines for selecting virtual presentation tools • Tips for preparing and performing with presentation tools Handling Challenging Situations • Types of challenges • Handling objections • Group management issues • Group management techniques • Structuring questions and answers sessions • Getting audience involvementfor editing • Tips for dealing with anxiety
    • Masterful Presentation tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This workshop assumes you can already prepare and deliver presentations. The facilitator will encourage you to polish your skills by working on creating a memorable event for your audience. IS IT RIGHT FOR ME? Suitable for individuals who deliver high profile presentation. DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Demonstrate the skills, behaviors, and judgment of high-performing presenters • Develop the ability to present with confidence in multiple situations and with multi media • Diagnose common group process and presentation dynamics, then identify and apply appropriate interventions WHAT WILL IT COVER? Process of Creating Presentation • Brainstorm • Grouping • Storyboard • Develop Design • Principles of presentation design • Creating messages that stick • Using Visuals Masterful Presentations – Focus Areas • Head—“Thinking Process” • Heart—“Emotional Connection” • Hands—“Technical Skills” • Feet—“Thinking on your Feet” Head—“Thinking Process” • Know Your Audience • Clarify Your Purpose • Organize Your Presentation • Practice Makes Perfect Heart—“Emotional Connection” • Connect to the Audience • Inspire through Anecdotes/Stories • Be empathetic Hands—“Technical Skills” • Maintain Strong Presence • Ask Distinctive Questions • Lead Discussions • Master Your Media Feet—“Thinking on your Feet” • Observe • Listen • Reframe • Manage Challenging Situations
    • Beat That Conflict tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This one day program provides you with insights on how to manage conflicts at the workplace. During this one day program, you will learn how to improve and maximize your performance as you examine how you can deal with and manage conflicts. IS IT RIGHT FOR ME? For managers who need to manage conflicting situations within teams. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your most preferred conflict resolution style and how to apply it in different scenarios • Draw a course of action to help you adapt to the changes in the workplace • Determine how and when conflicts can be solved by mediation WHAT WILL IT COVER? Levels of Human Behavior • Visible behaviour • Conscious thought • V.A.B.E (values, assumptions, beliefs, and expectations) Managing Workplace Pressure • Being proactive • Managing conflicting needs from more than one person • Managing your negative thoughts in a crisis • Where, when and how to use mediation and how to make it work Instrument used: • Thomas Kilmann Conflict Mode Instrument
    • Feedback That Works tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in In this program, you will learn the practical steps to giving feedback and feedforward to achieve more from your teams and keep them motivated. IS IT RIGHT FOR ME? This is for all managers, team leads and those who have to manage people. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Define feedback and when it should be used • Deliver appropriate feedback to your team members • Practice feedforward to help you build on your team members’ strengths • Create a conducive environment for feedback WHAT WILL IT COVER? Building Blocks of Effective Feedback • What is effective feedback? • When to deliver feedback • The benefits of feedback • Defining feedback – the difference between praise and feedback • Constructive feedback to develop individuals • Instant feedback vs formal feedback • Feedback vs Feedforward Preparing for the meeting • Preparing for the feedback meeting • Setting SMART objectives to ensure action Feedback process • Remaining assertive • Listening to the receiver’s feedback • Remaining calm and not becoming emotional or aggressive during feedback • Planning and giving feedforward Thomas Kilmann Conflict Mode Instrument. • Preparing an Action Plan for use in the workplace
    • Conducting Productive Meetings tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in Use a variety of techniques to organise and conduct effective and interactive meetings (by phone or face-to-face) to gain time and increase productivity. IS IT RIGHT FOR ME? Suitable for all individuals who are required to run, conduct and lead any kind of meeting and who wish to achieve success. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Structure and conduct meetings to achieve objectives • Create an environment that is conducive for participants to contribute • Assign roles and keep to schedules • Deal with difficult situations or members. WHAT WILL IT COVER? Preparing for a meeting • Setting the objective of the meeting • Preparing the agenda • Structuring the various phases of the meeting • Identifying clearly the role and responsibilities of the chairperson • Adopting the appropriate tone and structure Leading the Meeting • Assigning meeting roles • Establishing the relevance and pertinence, time and duration • Techniques to lead and involve the team in the meeting Communicating Effectively • Questioning and listening techniques • Identifying the key message and the needs of the audience • Handling misunderstandings • Maintaining assertiveness Concluding the Meeting • Following effective reviews • Mastering summarising techniques
    • Interviewing Skills tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This module is focused on the practical application of the skills required for successful recruitment and selection. Our consultant will work with you to ensure you gain the insights, knowledge and confidence to needed for successful recruitment and selection in your organization. IS IT RIGHT FOR ME? Suitable for managers at any level whose role also includes interviewing prospective candidates. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your various recruitment options • Plan and prepare for a selection interview • Be able to project a professional image during the interview that puts the candidate at ease • Specify the requirements of the job vacancy to be filled, and maintain a focus on the interview's primary objectives • Identify how to select the most suitable candidate for the job vacancy by using effective questioning and measurement against the criteria • To make effective decisions about each candidate based on the information gained during the interview WHAT WILL IT COVER? Attracting the Right Person • Defining the recruitment and selection process • Methods of recruitment • Identifying role and responsibilities Preparing for Interviews • Using job descriptions and person specifications • Interview objectives and structuring an interview plan for each candidate • Preparing the interview room • Selecting an appropriate interview time and venue • Style of interview - one-to-one, board, panel, who should attend etc. Conducting the Interview • Creating an open environment so that the candidate is encouraged to open up and relax • Overcoming barriers to communication using positive body language • Keeping the interview on track and using effective Listening and Questioning skills • How to take notes - recording information for future use After the Interview • Reviewing candidate qualities, attributes and skills against set criteria • Selecting the right candidate – evaluating performance, strengths and weaknesses Personal Development • Formulating an action plan NOTE: • As part of the training we would need at least five candidates who will be interviewed real time by the participants.
    • Winning Negotiations tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program focuses on equipping the participants with the skills required to negotiate the best possible terms, uncover the actual position of the other party and yield as minimal as possible. The entire process of learning is stimulated with the help of interactive tactics to help participants to negoti- ate with confidence and skill on the job.   The program’s concepts, strategies, tactics, and skills are specifi- cally tailored to address situations in which you must achieve two goals at the same time:   You must maintain a positive relationship with the other party. You must represent your own interests. IS IT RIGHT FOR ME? Appropriate for people whose job involves negotiating with customers and would like to develop negotiation skills from scratch or wish to review and refresh the current existing techniques. DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your style of negotiating and build on your behavior • Use your negotiation style to your advantage in negotiation • Ensure win/win outcome • Recognize the principles of negotiation • Effectively apply researched-based knowledge, skills and tactics to negotiate • Avoid classic negotiation mistakes • Handel tough negotiation skillfully • Overcome dead ends and attain profitable consensus • Negotiate without endangering client success • Prepare a personal action plan to self develop WHAT WILL IT COVER? How Can I Avoid Making Classic Mistakes? • Four Classic Negotiation Mistakes • Types of Negotiations • Negotiation Parameters • Interests • Sources of Value • Tips for Avoiding Four Classic Negotiation Mistakes What Self-Knowledge Do I Need? • Identifying Your Own Negotiation Styles • Using Your Negotiation Style to Advantage What Do I Need to Know About My Client and the Situation? • Tactics for Dealing with Client Negotiation Styles • Knowing Your Client Checklist How Do I Prepare for Success? • Tips for Using the Five Negotiation Skills • High-Gain Questions • The Four Phases of the Negotiation: Tactics • The Four Phases of the Negotiation: Dos and Don’ts • The Four Phases of the Negotiation: Tools and Concepts How Do I Improve My Negotiating Position? • Leverage • Leverage Tactics Tools Used • Thomas Kilmann Instrument (TKI) • Navigation Guide for Negotiation
    • Sales Chapter Program Directory 2013
    • Sales Skill That Delivers Result tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This two day program offers a strong foundation of skills and qualities required to turn opportunities into positive results. The individual’s needs and objectives are addressed through sharing the experiences and interactive sessions. This program equips participants with the introductory knowledge and skill needed to begin a successful and productive career in sales. Highly interactive practical sessions facilitating the development of skills in a risk free environment. Enhance your ability to build more rewarding relationships by understanding the reason behind your customers reaction and how to deal with them with the elements of sales psychology. Participants will learn from an experienced facilitator with a successful sales background. Participants will take away a handy manual of the course. IS IT RIGHT FOR ME? Appropriate for fresh, potential and existing sales personnel with minimal or no prior training and who require the best possible understanding of the sales process. DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Realize how sales psychology has an affect on both you and the buyer • Build a powerful sales process that will improve your sales results • Develop the key skills that are vital for successful sales people • Build better relationships with your customers to ensure trust and loyalty prevails • Examine your products and services to identify benefits that meet your customers’ needs • Provide guidance to your customers through the process of sales while handling objections effectively through problem solving techniques • Present your products with a flair that stimulates the customers’ interest • Identify the most appropriate way to communicate to match your customer types • Make your own personal action plan for the work place WHAT WILL IT COVER? What is Selling? • Analyse your products and the skills & qualities required for the successful sales representative • What makes people buy • Conduct an analysis on your strengths and weaknesses The Company, Your Department and You • Understanding your products and services better – the strengths, weaknesses and the unique features • Recognizing the company’s objectives that is inline with the targets Plan for a Productive Sales Meeting • Using the sales cycle to examine your objectives and targets • Sorting your prospects and planning your activities • Identifying the decision maker • Fixing appointments over the phone • Connecting to the right person Build Rapport with Your Customer • Evaluating the customer's style and behavior • The importance of personal presentation • Communicate with people at all levels by enhancing confidence • Adjusting your body language and approach for optimum impact The Successful Sales Meeting • Applying questioning and listening techniques to Identify the actual needs • Applying impactful sales process to guide the meeting • Differentiating between the benefits and features of the products • Applying persuasive and influencing skills while presenting your product • Personalizing your presentation Overcome Objections and Secure the Sale • Applying a variety of techniques to overcome the common objection • Identifying the actual objection • Recognizing an objection as a buying sign • A step-by-step process towards enhancing commitment • Importance of timing your silence to help the customer make the right decision • Identifying the opportunity for future sales and referrals •
    • Consultative Selling Skills tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program focuses on the pull sales strategy instead of push. It enables the participants to adopt a disciplined sales process and conduct a sales call with ease and confidence. IS IT RIGHT FOR ME? Appropriate for people from first level to mid level sales managers. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Link the three Driving Principles of Consultative Selling to various stages of the Sales Process • Use the handling objections model in overcoming customer objections during sales calls • Explore needs with customers in a way that builds and strengthens the relationship while keeping it profitable WHAT WILL IT COVER? 4 Areas that differentiate top sales people: • Selling Skills • Attitude and beliefs • How to advance sales situations • How to conduct sales cal 3 Driving Principles Customer’s buying steps Sales Call Outline • Opening • Capability Building Statements • Progressing • Concluding Consultative Selling Skills • Skill • Connecting • Encouraging • Questioning • Listening • Confirming • Providing How to ask High Impact Questions Listening Skills and its challenges • Consultative Listening Skills • Listening Behaviours to avoid. Handling Objections • Encouraging • Questioning • Listening • Confirming • Providing • Checking Gap & Consequences • Identify Gaps to focus on • Link Gap to Consequences Discuss Solutions in Terms of Benefits Closing Guidelines
    • Impactful Sales Presentation tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This highly experiential program focuses on preparation, practice and performance. It equips you with the skills to add a flair to your presentations and induce a better reaction from your audience. Participants will be given the chance to knit their own style into a presentation that’s built around a sales process. Participants will learn how to build rapport with their audience and will receive feedback from the experienced coach. This program has limited number of participants to assure feedback and coaching is given to each individual. IS IT RIGHT FOR ME? This workshop is for participants who can compile a sales presentation but need to build a better style of delivery to improve outcomes. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Plan and prepare to sell the presentation • Develop a template for a structured sales presentation • Jazz up your presentation with elements of style and interest • Build rapport with your audience • Build a dynamic delivery style to appeal to your audience • Realize when and how multimedia should be used • Use PowerPoint presentations that appeal • Make an action plan to develop future presentations • Deal with difficult audiences WHAT WILL IT COVER? How Can I Avoid Making Classic Mistakes? • Four Classic Negotiation Mistakes • Types of Negotiations • Negotiation Parameters • Interests • Sources of Value • Tips for Avoiding Four Classic Negotiation Mistakes What Self-Knowledge Do I Need? • Identifying Your Own Negotiation Styles • Using Your Negotiation Style to Advantage What Do I Need to Know About My Client and the Situation? • Tactics for Dealing with Client Negotiation Styles • Knowing Your Client Checklist How Do I Prepare for Success? • Tips for Using the Five Negotiation Skills • High-Gain Questions • The Four Phases of the Negotiation: Tactics • The Four Phases of the Negotiation: Dos and Don’ts • The Four Phases of the Negotiation: Tools and Concepts How Do I Improve My Negotiating Position? • Leverage • Leverage Tactics Tools Used • Thomas Kilmann Instrument (TKI) • Navigation Guide for Negotiation
    • Successful Sales Negotiation tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program focuses on equipping the participants with the skills required to negotiate the best possible terms, uncover the actual position of the other party and yield as minimal as possible. The entire process of learning is stimulated with the help of interactive tactics to help participants to negotiate with confidence and skill on the job. The program’s concepts, strategies, tactics, and skills are specifically tailored to address most situations which occur in an organization in which you must achieve two goals at the same time: • You must maintain a positive relationship with the other party. • You must represent your own interests IS IT RIGHT FOR ME? Appropriate for people in sales and for those whose job involves negotiating with customers in a sales environment and would like to develop a negotiation skills base from scratch or wish to review and refresh their techniques. DURATION One Day WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your style of negotiating and build on your behavior • Use your negotiation style to advantage in negotiation • Ensure win/win outcome • Recognize the principles of negotiation • Effectively apply research-based knowledge, skills and tactics to negotiate • Avoid classic negotiation mistakes • Handle tough negotiations skillfully • Overcome dead ends and attain profitable consensus • Negotiate without endangering client success • Prepare a personal action plan for self-development WHAT WILL IT COVER? First Impressions Count • Establish credibility and build interest Panic Free Presentation • Focus on the language in terms of enunciation, style, vocabulary • Present a vivid and logical case for executing business • How to manipulate nervous energy to positive ends • Practicing the performance in your mind Dynamic Delivery - Adding Variety • Maintaining interest - keeping the audience 'hooked' • Selecting the best information available • The key to motivation is to invoke curiosity • Power and tone • Humor • Silence Building Rapport with your Customers • Realize what your customers are expecting • Analyzing your audience for levels of interest and influence • Making impressions that 'hook' Personal Development • Develop a personal action plan-
    • HR & Training Chapter Program Directory 2013
    • Instructional Design tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in The goal of Instructional Design is to improve human performance. Instructional Design is based on the principle that learning should not occur in a haphazard manner, but should be developed in accordance with orderly processes, be specifically tailored to the target audience and have measurable outcomes.   Simply put, Instructional Design is creating learning content that facilitates learning. IS IT RIGHT FOR ME? Appropriate for those professionals whose role requires them to design training and develop content. DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Identify the generic principles of Instructional Design • Present information in a structured manner so that it is learner friendly • Identify and write objectives within the cognitive domain of Bloom’s Taxonomy • Apply Gagne’s Nine Events of Instructions • Create assessment strategies that validate the objectives WHAT WILL IT COVER? Writing Instructions • Basics in writing • Eliminating Passive structures • Writing without grammatical errors • Keeping the content simple and easy to understand Instructional Design Principles • Instructional Design - Overview Information Mapping • Components and principles of Information Mapping • Analyse, organize and present information that it is easy for the reader to access, use and remember what they read Bloom’s Taxonomy • Bloom’s six levels in the cognitive domain • How objectives are set for effective learning to occur Instructional Objectives • Write learning objectives that are specific statements • Define statements from learners’ point of view with precise and measureable action words Gagne’s Nine Events of Instruction • Deliver classroom instruction in a structured and engaging manner
    • Train the Trainer tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program is driven to enable trainers identify different learning styles, thereby creating an effective learning environment while adopting different training activities to achieve the required learning outcomes. Participants will develop facilitation skills, active training techniques and consulting skills which will ensure maximum learner partici- pation and learning retention. IS IT RIGHT FOR ME? Applicable for managers, trainers and all those whose role requires them to deliver training. DURATION Two Days WHAT WILL I LEARN? By the end of this course you will be able to: • Gain practical skills and in-depth knowledge in all aspects of the training process • Ensure that a robust TNA process is in place • Evaluate training effectiveness from simple to complex • Develop facilitation skills, active training techniques and create experiential learning sessions • Identify your learning and training style and appeal to all adult learning styles • Use creative proven training methodologies to enhance training effectiveness • Create greater accountability for learning and transfer, and ensure greater buy-in and retention ! • Reinvent training delivery – and discover the amazing impact it will have on your participants WHAT WILL IT COVER? Eight Training Competencies 1) How adults learn • Learning Grid • Learning Styles • Learning Styles & Training Style Inventory • Learning Process 2) Planning Instruction • Session Plans 3) Managing Instruction 4) Presentation Techniques • Facilitation Vs. Training • Power Presentation 5) Motivation 6) Instructional Strategies • Ice Breakers, Energizers and Structured Activities • Powerful Training Methodologies 7) Communication 8) Evaluation • Measuring Training Evaluation
    • Measure ROI in Training tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program emphasizes the ROI Methodology developed by industry leader Dr. Jack Phillips. Participants will experi- ence the application of the ROI Process model. This includes developing application impact objectives, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI. IS IT RIGHT FOR ME? Appropriate for Training Heads / HRD Heads, Training Managers / HRD Managers, Trainers /Facilitators, Executive Coaches, Evaluation Managers and specialists & Performance Measurement specialists. DURATION Two or three days depending on the intensity of the requirement. WHAT WILL I LEARN? By the end of this course you will be able to: • Identify the drivers for ROI accountability • Identify and describe the major steps in the ROI methodology • Identify and describe all 12 guiding principles • Develop a detailed evaluation plan • Identify and describe at least four ways to isolate the effects of a program • Identify at least six ways to convert data to monetary values • Identify and analyze intangible measures • Calculate the benefit cost ratio and the ROI • Communicate ROI data to a variety of stakeholders • Implement the ROI Process within the organization WHAT WILL IT COVER? Overview of the ROI Methodology • Pieces of the results-based puzzle • Levels of evaluation • Types of data • ROI Methodology process model • Guiding principles of the ROI Methodology • Criteria for selecting projects and programs to evaluate the ROI Evaluation Planning • Instructional Design - Overview Information Mapping • Importance of business alignment • Considerations when developing project objectives • Planning documents to support data collection and data analysis Data Collection • Data collection during project implementation • Data collection after project implementation • Tips to ensure an appropriate response rate Data Analysis • Isolation of program effects • Data conversion to monetary value • Fully-loaded project costs • ROI calculation • Intangible benefits Reporting • Common target audiences • Impact study outline • Evaluation Scorecard
    • Better Teams Chapter Program Directory 2013
    • Outbound Team Building and Experiential Learning tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in About High Impact Team Building and Experiential Learning aims to provide sustainable and productive changes to aid professional and organisational growth. These programs can play a very significant role in team bonding. The activities in the program help develop, sharpen and fine-tune the behavioural skills and qualities of an individual. They bring out latent facets of one’s personality. Interactive sessions, creative activities, leadership, team –building exercises, treasure hunts, etc, are appealing dimensions of the program —the perfect base for confidence building and the best platform for personality development and team building. What can an OBTB and OBEL do for your organization? It gives a free rein to the spirit of empathy, thus increasing understanding and bettering the personal equation that an employee has with his co-worker. This achieves the end the outbound management training is looking for - improving organisational productivity and quality of work output, and increase in inter/intra personal relationships among the group. What we do Our approach to Out Bound Team Building and Experiential Learning is ‘inside out’, wherein individuals look within and go beyond the accepted limits to reach new frontiers. The process involves team work and introspection that leads to change in thinking and behaviour that is facilitated by the trainers in the de-brief sessions. The learners’ ownership of decisions to change behaviour is high. Team Effectiveness, Sensitising, Motivation, Leadership, Leadership Assessments Confidence Building, Breaking Barriers, Trust, Interdependence, Creativity & Problem Solving, Goals and Communication in teams are the areas that the OBTB & OBEL focuses on. How we do it Experiential Learning Process Experiencing • Making products or models • Creating art objects • Theatre • Problem Solving • Competing or collaborating Sharing • Declaring Feelings • Reactions • Observations Processing • Reconstruct patterns • Examine shared experience Generalizing • Extrapolating learning to the outside world Applying • Application at work What more? The group dynamics is captured through a video recording, and the learning derived is reinforced to the team through a CD that is created by our team of experts. The group can also experience and enjoy the adventure activities that the place has to offer.
    • Corporate Readiness Chapter Program Directory 2013
    • Campus to Corporate tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in The module emphasizes on providing greater awareness of corporate expectations and protocol that are critical to scale up in today’s competitive corporate arena. IS IT RIGHT FOR ME? Appropriate for new recruits. DURATION The duration can range between one to three days depending on the intensity of the intervention. WHAT WILL I LEARN? By the end of this course you will be able to: • Project a professional image of self and organization • Identify each individual’s communication styles and • Develop credibility based on trust and mutual respect • Realize how perceptions influence interactions and responses • Write emails that achieve the intended results WHAT WILL IT COVER? Making a Great First Impression • How to present yourself to people • Handling Handshakes • How to make introductions • Paying & Receiving Compliments • Small Talk & Networking • Managing Different Personalities • Greeting and Introduction • Business card etiquette Body Language • Understanding body language and its significant role in communication Building a Professional Image • The dos and don’ts in dressing • Packaging oneself • Understand various dress codes for different occasions • Clothes and Corporate Culture • Personal Props and Accessories for Men and Women International Business Protocol • Corporate Protocol • Forms of Address • Greetings • Dining Dos & Don'ts • Tipping • Gift Giving Email Etiquette • Structure, tone and style • Formatting Tips • Subject Line • Closing statements • Best Practices Managing Yourself and Others • DISC Profiling Post Program - Email Scenarios
    • Language Enhancement Program tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in This program will help you enhance your language skills and help you communicate with clarity in all your face to face conversations and written communications. You will take a pre assessment to gauge your current proficiency in writing, and after the course a post assessment will be taken to track the improvement in skills. These assessments will be hosted on GreenBooks Learning Management System (LMS), "http://www.igreenbooks.com". You will receive the scores and a detailed feedback on your assessment and the best part is you can do it right from your workplace! IS IT RIGHT FOR ME? Appropriate for new recruits whose role demands an excellent communication skills. DURATION The duration can range between one to three days depending on the intensity of the intervention. WHAT WILL I LEARN? By the end of this course you will be able to: • Eliminate grammatical errors in writing • Write well-structured emails • Provide information with clarity and succinctness • Write in a style that is appropriate to the audience • Writing Effective Reports • Prepare Minutes of Meeting WHAT WILL IT COVER? Grammar is fun • Review the rules of grammar for more clarity • Familiarising ourselves with grammatical elements– and putting them into practice • Words in different contexts – can we rely on spell check? • Knowing what the most common mistakes are – and avoiding them! Learn to Punctuate – It’s as easy as a pie! • How to punctuate correctly to make sense of our writing • Avoiding the pitfalls of incorrect punctuation Writing Structured Emails • Using structures that add clarity and readability to your email • Mind Map • Cutting out unnecessary words and phrases • Writing with the reader in mind • Active Passive Structures • Sentence Structure • Setting the tone and style • The end result – is it clear, accurate, professional? Approach • Planning the structure • Sequencing the report Adopting a professional style • Use expressions that connect you with the reader • Adopt a style that fits in with the objective of the report What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • Practice exercises in writing and grammar • Passages for editing • Feedback on participants’ emails • Pre and post training assessment • Review and Personal Development Plan
    • Clientele Some of our clients who trust us IT / ITES Dell Google Infosys HCL Verizon Ramco Systems Microland Limited ShipNet Software Solution Logica Pvt. Ltd Mastek Ltd. MindTree Ltd iNautix Technologies India Pvt. Ltd. IBM Robert Bosch HCL Infosystems Ltd. Amazon CADD Cognizant Kumaran Systems Sensiple Sify CSS Corp Take Solutions TCS TCS eServe Temenos Wipro Sierra Atlantic Aricent Enterprise IT Solutions Infotech Enterprises Cap Gemini Business Services India Ltd. Automobile Mahindra & Mahindra Ashok Leyland Apollo Tyres Ltd. Hyundai Renault Nissan John Deere TVSmotor BFSI HSBC SBI Birla Sunlife Insurance Deutsche Bank Principal Global Services Apollo Munich D E Shaw FMCG Watanmal Reckitt Benckiser Hindustan Unilever Netafim Unilever Sri Lanka Limited Reitzel Hospitality & Travel Mahindra Holidays Oberoi Hotels GreenPark Raintree Creative Travel VFS Global
    • Healthcare Apollo Speciality Center Raheja Hospital (Fortis Healthcare) Apollo Hospital Institutions ICSI VIT British Council Everonn MMA Pharmaceuticals St Jude Medical India Pvt. Ltd Siemens Healthcare Diagnostics Ltd. Novartis TTK Telecommunication Tata Tele Services Idea Aditya Birla Vodafone Quippo Telecom Orange Business Services Aircel Hutchinson TVS ICS Manufacturing & Engineering Xerox India Ltd. Canon India Pvt. Ltd. Samsung Air Liquide Sundaram Fasteners Ltd Coromandel Fertilizers Grohe Honeywell Bosch Infrastructure Emaar MGF Bharat Aluminium Company (Vedanta) L&T ECC Tata Projects NTPC GreenPly Avantha Power & Infrastructure Ltd. Hindustan Construction Co. Ltd. (HCC) Cairn India Ltd. Castrol India Ltd. NGO Population Service International (PSI) Kyritek Printing & Publishing Elsevier Retail Amalgamated Holdings Ltd(Cafe Coffee Day) CPLMG Titan Haworth Shoppers stop Logistics TNT India Pvt. Ltd. First Flight Couriers Ltd Consulting Deloitte Media My Radio City Perfect Relations Ltd Malayala Manorama TataSky Some of our clients who trust us
    • committed to excellence 2013 GreenBooks Learning Solutions. All rights reserved. Hyderabad Plot No:8, 1st Floor, Sarvasukhi Enclave, West Marredpally Secunderabad – 500 026 Tel: 040 2771 0440 www.greenbooks.co.in Chennai No.99-4, Sneha Sadan, Nungambakkam Hign Rd Chennai - 600 034 Tel: +91 44 4356 0077