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Program Directory 2013
 

Program Directory 2013

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    Program Directory 2013 Program Directory 2013 Document Transcript

    • Pr og ram D irect ory g ed traininDriving r esults-bas our ROI to increase y nboo k s .c o .i nw w w.g re e
    • 1 PERSONAL 2 EFFECTIVENESS SALES 5CORPORATE READINESS PROGRAM DIRECT ORY 3 4 HR & TEAM TRAINING BUILDING
    • GreenBooks’ Chapters to Performance GreenBooks’ Delivery ChannelsSome of the proven learning models are the following:• Personal Effectiveness Chapter • Off the shelf programs (public or in-company)• Sales Chapter • Tailored or custom solutions• Corporate Readiness Chapter • Coaching• Team Building Chapter • E-Learning• HR & Training Chapter • Blended • Small bitesBridgingPerformance Gaps tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Index GreenBooks’ proven training models & programs are not only ready-to-deploy, but also can be customized to suit your unique business needs. PERSONAL EFFECTIVENESS CHAPTER CORPORATE READINESS CHAPTERProfessional Written Communication ..... 06 Campus to Corporate ............................ 28Email Excellence ....................................... 07 Language Enhancement Program ........... 29Fundamentals of Communication ........... 08Power Presentation .................................. 09Masterful Presentation ............................ 10Beat That Conflict .................................... 11Feedback That Works .............................. 12Conducting Productive Meetings ........... 13Interviewing Skills .................................... 14Winning Negotiations ............................. 15 SALES CHAPTERSales Skills That Delivers Result .............. 17Consultative Selling Techniques .............. 18Impactful Sales Presentation ................... 19Successful Sales Negotiation ................... 20 HR & TRAINING CHAPTERInstructional Design ................................. 22Train the Trainer ....................................... 23Measure ROI in Training .......................... 24 BETTER TEAMS CHAPTEROutbound Team Building and ExperientialLearning ................................................... 26
    • Personal Effectiveness ChapterProgram Director y 2013
    • Professional Written CommunicationYou represent the face of your organization, and any written WHAT WILL IT COVER?document that goes out has to establish credibility andprofessionalism. This course helps you to plan your writing, Grammar is funperfect your grammar, and assess your style and tone to • Review the rules of grammar for more claritywrite professionally. • Familiarising ourselves with grammatical elements– and putting them into practiceYou will take a pre assessment to gauge your current proficiency in • Words in different contexts – can we rely on spell check?writing, and after the course a post assessment will be taken to • Knowing what the most common mistakes are – and avoidingtrack the improvement in the skills. These assessments will be them!hosted on our GreenBooks Learning Management System (LMS),"http://www.igreenbooks.com". You will receive the scores and a Learn to Punctuate – It’s as easy as a pie!detailed feedback on your assessment and the best part is you can • How to punctuate correctly to make sense of our writingdo it right from your workplace! • Avoiding the pitfalls of incorrect punctuation Writing Structured EmailsIS IT RIGHT FOR ME? • Using structures that add clarity and readability to your emailAppropriate for professionals at any level whose role requires them • Mind Mapto write a lot of email and prepare reports. • Cutting out unnecessary words and phrases • Writing with the reader in mind • Active Passive StructuresDURATION • Sentence Structure – Simple and CompoundThe duration can range between one to three days depending on • Setting the tone – Professional, friendly and formalthe intensity of the intervention. • The end result – is it clear, accurate, professional? Approach towards Report WritingWHAT WILL I LEARN? • Planning the structure By the end of this course you will be able to: • Sequencing the report • Eliminate grammatical errors in writing Adopting a professional style • Write well-structured emails • Use expressions that connect you with the reader • Provide information with clarity and succinctness • Adopt a style that fits in with the objective of the report • Write in a style that is appropriate to the audience What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • Practice exercises in writing and grammar • Passages for editing • Feedback on participants’ emails • Pre and post training assessment • Review and Personal Development Plan tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Email ExcellenceThis course will help you write emails that are professional WHAT WILL IT COVER?in tone and style and also get the required results from thereader. Writing Skills • Structuring mails for readability • Active & Passive StructuresIS IT RIGHT FOR ME? • Sentence Structure – Simple and CompoundFor professionals of any level whose role demands them to write • Setting the tone and styleexceptionally good emails. Grammar Skills • Subject Verb DissonanceDURATION • Articles and PrepositionsThe duration can range between one to three days depending on • Eliminating slip-ups in Tensesthe intensity of the intervention. • Using Reported Speech • Punctuating Correctly Learning Management SystemWHAT WILL I LEARN? • Practice exercises in writing and grammar By the end of this course you will be able to: • Passages for editing • Feedback on participants’ emails • Eliminate grammatical errors in writing • Pre and post training assessment • Write well-structured emails • Review and Personal Development Plan • Provide information with clarity and succinctness • Write in a style that is appropriate to the audience tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Fundamentals of CommunicationIn order to deliver results, communication skills are critical to WHAT IT COVER?any organization’s success. All individuals must be able tocommunicate effectively in meetings and in one-on-one The Driving Principles of communicationconversations up, down, and across the organization.   Exercise:This course provides tactical skills and useful frameworks for • The Art of Communicationcommunicating with a focus on moving the business forward, • Wisdom and Challengesactively seeking input from colleagues with diverse perspectives,effectively working with others, and maintaining long-term Fundamental Communication Skillsproductive business relationships. • Connecting • Encouraging • ListeningIS IT RIGHT FOR ME? • QuestioningAppropriate for professionals of junior to mid category. • Confirming • ProvidingDURATION ListeningOne Day • Four levels of listening • Cultural Differences in listening • Listening Tips and TacticsWHAT WILL I LEARN? By the end of this course you will be able to: Questioning • Close ended and open ended questions • Identify and apply fundamental communication skills and • High-Gain Questions processes • Handle communication pushback • Conduct more effective business interactions that focus on Process for Handling Pushback both delivering the content and preserving/enhancing the • Encouraging relationship • Questioning • Flex communication approaches to accommodate different • Confirming learning styles and cultural differences • Providing • Select the best communication technology for the situation • Checking • Create approaches for managing communication challenges Communication across styles • Types of learning styles • Communicating with people of different styles Communication Tools/Technology • Selecting the best communication tools • Matching medium to purpose • Tips for using communication tools Handling Communication Challenges tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Power PresentationEffective presentations are vital in today’s workplace; WHAT WILL IT COVER?superior presentations provide value-added information andinsight, and engage the audience in ways that lead to Presentation Agedesired results. • Why presentations fail? • Six aptitudesPresenting with Impact brings a best-practice approach to allstages of the presentation process. It helps individuals and teams Getting Readyprepare and deliver successful presentations that engage the • Starting analogaudience and yield positive business results • Identifying audience needs • Crafting your storyIS IT RIGHT FOR ME? Presentation cycleSuitable for individuals at all levels who are required to speak in • Planfront of others and deliver impactful presentation • Prepare • Practice • PerformDURATION • ProcessTwo Days Power Delivery • 3 driving principles of power presentationWHAT WILL I LEARN? • Humor – Planned Vs. Unplanned By the end of this course you will be able to: • Opening Presentations • Advancing the presentation • Use a structured approach for presentation, preparation and • Conluding with action points delivery • Conduct question and answer sessions with confidence Body Language while Presenting • Handle challenging presentation situations • Posture • Use techniques for conducting effective presentations as part • Gestures of a team • Speech control • Apply best practices at all stages of the presentation process • Eye contact Presentation Tools • Criteria for selecting visual aids • Guidelines for selecting face-to-face presentation tools • Guidelines for selecting virtual presentation tools • Tips for preparing and performing with presentation tools Handling Challenging Situations • Types of challenges • Handling objections • Group management issues • Group management techniques • Structuring questions and answers sessions • Getting audience involvementfor editing • Tips for dealing with anxiety tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Masterful PresentationThis workshop assumes you can already prepare and deliver WHAT WILL IT COVER?presentations. The facilitator will encourage you to polishyour skills by working on creating a memorable event for Process of Creating Presentationyour audience. • Brainstorm • Grouping • StoryboardIS IT RIGHT FOR ME? • DevelopSuitable for individuals who deliver high profile presentation. Design • Principles of presentation designDURATION • Creating messages that stickTwo Days • Using Visuals Masterful Presentations – Focus AreasWHAT WILL I LEARN? • Head—“Thinking Process” • Heart—“Emotional Connection” By the end of this course you will be able to: • Hands—“Technical Skills” • Demonstrate the skills, behaviors, and judgment of • Feet—“Thinking on your Feet” high-performing presenters • Develop the ability to present with confidence in multiple Head—“Thinking Process” situations and with multi media • Know Your Audience • Diagnose common group process and presentation dynamics, • Clarify Your Purpose then identify and apply appropriate interventions • Organize Your Presentation • Practice Makes Perfect Heart—“Emotional Connection” • Connect to the Audience • Inspire through Anecdotes/Stories • Be empathetic Hands—“Technical Skills” • Maintain Strong Presence • Ask Distinctive Questions • Lead Discussions • Master Your Media Feet—“Thinking on your Feet” • Observe • Listen • Reframe • Manage Challenging Situations tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Beat That ConflictThis one day program provides you with insights on how to WHAT WILL IT COVER?manage conflicts at the workplace. Levels of Human BehaviorDuring this one day program, you will learn how to improve and • Visible behaviourmaximize your performance as you examine how you can deal with • Conscious thoughtand manage conflicts. • V.A.B.E (values, assumptions, beliefs, and expectations) Managing Workplace PressureIS IT RIGHT FOR ME? • Being proactiveFor managers who need to manage conflicting situations within • Managing conflicting needs from more than one personteams. • Managing your negative thoughts in a crisis • Where, when and how to use mediation and how to make it workDURATIONOne Day Instrument used: • Thomas Kilmann Conflict Mode InstrumentWHAT WILL I LEARN? By the end of this course you will be able to: • Identify your most preferred conflict resolution style and how to apply it in different scenarios • Draw a course of action to help you adapt to the changes in the workplace • Determine how and when conflicts can be solved by mediation tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Feedback That WorksIn this program, you will learn the practical steps to giving WHAT WILL IT COVER?feedback and feedforward to achieve more from your teamsand keep them motivated. Building Blocks of Effective Feedback • What is effective feedback? • When to deliver feedbackIS IT RIGHT FOR ME? • The benefits of feedbackThis is for all managers, team leads and those who have to • Defining feedback – the difference between praise andmanage people. feedback • Constructive feedback to develop individuals • Instant feedback vs formal feedbackDURATION • Feedback vs FeedforwardOne Day Preparing for the meeting • Preparing for the feedback meetingWHAT WILL I LEARN? • Setting SMART objectives to ensure action By the end of this course you will be able to: Feedback process • Define feedback and when it should be used • Remaining assertive • Deliver appropriate feedback to your team members • Listening to the receiver’s feedback • Practice feedforward to help you build on your team members’ • Remaining calm and not becoming emotional or aggressive strengths during feedback • Create a conducive environment for feedback • Planning and giving feedforward Thomas Kilmann Conflict Mode Instrument. • Preparing an Action Plan for use in the workplace tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Conducting Productive MeetingsUse a variety of techniques to organise and conduct effective WHAT WILL IT COVER?and interactive meetings (by phone or face-to-face) to gaintime and increase productivity. Preparing for a meeting • Setting the objective of the meeting • Preparing the agendaIS IT RIGHT FOR ME? • Structuring the various phases of the meetingSuitable for all individuals who are required to run, conduct and • Identifying clearly the role and responsibilities of thelead any kind of meeting and who wish to achieve success. chairperson • Adopting the appropriate tone and structureDURATION Leading the MeetingOne Day • Assigning meeting roles • Establishing the relevance and pertinence, time and duration • Techniques to lead and involve the team in the meetingWHAT WILL I LEARN? Communicating Effectively By the end of this course you will be able to: • Questioning and listening techniques • Structure and conduct meetings to achieve objectives • Identifying the key message and the needs of the audience • Create an environment that is conducive for participants to • Handling misunderstandings contribute • Maintaining assertiveness • Assign roles and keep to schedules Concluding the Meeting • Deal with difficult situations or members. • Following effective reviews • Mastering summarising techniques tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Interviewing SkillsThis module is focused on the practical application of the WHAT WILL IT COVER?skills required for successful recruitment and selection. Ourconsultant will work with you to ensure you gain the Attracting the Right Personinsights, knowledge and confidence to needed for successful • Defining the recruitment and selection processrecruitment and selection in your organization. • Methods of recruitment • Identifying role and responsibilitiesIS IT RIGHT FOR ME? Preparing for InterviewsSuitable for managers at any level whose role also includes • Using job descriptions and person specificationsinterviewing prospective candidates. • Interview objectives and structuring an interview plan for each candidateDURATION • Preparing the interview roomOne Day • Selecting an appropriate interview time and venue • Style of interview - one-to-one, board, panel, who should attend etc.WHAT WILL I LEARN? Conducting the Interview By the end of this course you will be able to: • Creating an open environment so that the candidate is • Identify your various recruitment options encouraged to open up and relax • Plan and prepare for a selection interview • Overcoming barriers to communication using positive body • Be able to project a professional image during the interview language that puts the candidate at ease • Keeping the interview on track and using effective Listening • Specify the requirements of the job vacancy to be filled, and and Questioning skills maintain a focus on the interviews primary objectives • How to take notes - recording information for future use • Identify how to select the most suitable candidate for the job After the Interview vacancy by using effective questioning and measurement against the criteria • Reviewing candidate qualities, attributes and skills against set • To make effective decisions about each candidate based on the criteria information gained during the interview • Selecting the right candidate – evaluating performance, strengths and weaknesses Personal Development • Formulating an action plan NOTE: • As part of the training we would need at least five candidates who will be interviewed real time by the participants. tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Winning NegotiationsThis program focuses on equipping the participants with the WHAT WILL IT COVER?skills required to negotiate the best possible terms, uncoverthe actual position of the other party and yield as minimal as How Can I Avoid Making Classic Mistakes?possible. The entire process of learning is stimulated with • Four Classic Negotiation Mistakesthe help of interactive tactics to help participants to negoti- • Types of Negotiationsate with confidence and skill on the job. • Negotiation Parameters  • InterestsThe program’s concepts, strategies, tactics, and skills are specifi- • Sources of Valuecally tailored to address situations in which you must achieve two • Tips for Avoiding Four Classic Negotiation Mistakesgoals at the same time:  What Self-Knowledge Do I Need?You must maintain a positive relationship with the other party. • Identifying Your Own Negotiation StylesYou must represent your own interests. • Using Your Negotiation Style to Advantage What Do I Need to Know About My Client and the Situation?IS IT RIGHT FOR ME? • Tactics for Dealing with Client Negotiation StylesAppropriate for people whose job involves negotiating with • Knowing Your Client Checklistcustomers and would like to develop negotiation skills fromscratch or wish to review and refresh the current existing How Do I Prepare for Success?techniques. • Tips for Using the Five Negotiation Skills • High-Gain Questions • The Four Phases of the Negotiation: TacticsDURATION • The Four Phases of the Negotiation: Dos and Don’tsTwo Days • The Four Phases of the Negotiation: Tools and Concepts How Do I Improve My Negotiating Position?WHAT WILL I LEARN? • Leverage By the end of this course you will be able to: • Leverage Tactics • Identify your style of negotiating and build on your behavior Tools Used • Use your negotiation style to your advantage in negotiation • Thomas Kilmann Instrument (TKI) • Ensure win/win outcome • Navigation Guide for Negotiation • Recognize the principles of negotiation • Effectively apply researched-based knowledge, skills and tactics to negotiate • Avoid classic negotiation mistakes • Handel tough negotiation skillfully • Overcome dead ends and attain profitable consensus • Negotiate without endangering client success • Prepare a personal action plan to self develop tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Sales ChapterProgram Director y 2013
    • Sales Skill That Delivers Result •This two day program offers a strong foundation of skills WHAT WILL IT COVER?and qualities required to turn opportunities into positiveresults. The individual’s needs and objectives are addressed What is Selling?through sharing the experiences and interactive sessions. • Analyse your products and the skills & qualities required for the successful sales representativeThis program equips participants with the introductory knowledge • What makes people buyand skill needed to begin a successful and productive career in • Conduct an analysis on your strengths and weaknessessales. The Company, Your Department and YouHighly interactive practical sessions facilitating the development of • Understanding your products and services better – theskills in a risk free environment. Enhance your ability to build more strengths, weaknesses and the unique featuresrewarding relationships by understanding the reason behind your • Recognizing the company’s objectives that is inline with thecustomers reaction and how to deal with them with the elements targetsof sales psychology. Participants will learn from an experiencedfacilitator with a successful sales background. Participants will take Plan for a Productive Sales Meetingaway a handy manual of the course. • Using the sales cycle to examine your objectives and targets • Sorting your prospects and planning your activitiesIS IT RIGHT FOR ME? • Identifying the decision maker • Fixing appointments over the phoneAppropriate for fresh, potential and existing sales personnel with • Connecting to the right personminimal or no prior training and who require the best possibleunderstanding of the sales process. Build Rapport with Your Customer • Evaluating the customers style and behavior • The importance of personal presentationDURATION • Communicate with people at all levels by enhancingTwo Days confidence • Adjusting your body language and approach for optimum impactWHAT WILL I LEARN? The Successful Sales Meeting By the end of this course you will be able to: • Applying questioning and listening techniques to Identify • Realize how sales psychology has an affect on both you and the actual needs the buyer • Applying impactful sales process to guide the meeting • Differentiating between the benefits and features of the • Build a powerful sales process that will improve your sales products results • Applying persuasive and influencing skills while • Develop the key skills that are vital for successful sales people presenting your product • Build better relationships with your customers to ensure trust • Personalizing your presentation and loyalty prevails • Examine your products and services to identify benefits that Overcome Objections and Secure the Sale meet your customers’ needs • Applying a variety of techniques to overcome the common • Provide guidance to your customers through the process of objection sales while handling objections effectively through problem • Identifying the actual objection solving techniques • Recognizing an objection as a buying sign • Present your products with a flair that stimulates the • A step-by-step process towards enhancing commitment customers’ interest • Importance of timing your silence to help the customer • Identify the most appropriate way to communicate to match make the right decision your customer types • Identifying the opportunity for future sales and referrals • Make your own personal action plan for the work place tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Consultative Selling SkillsThis program focuses on the pull sales strategy instead of WHAT WILL IT COVER?push. It enables the participants to adopt a disciplined salesprocess and conduct a sales call with ease and confidence. 4 Areas that differentiate top sales people: • Selling Skills • Attitude and beliefsIS IT RIGHT FOR ME? • How to advance sales situationsAppropriate for people from first level to mid level sales managers. • How to conduct sales cal 3 Driving PrinciplesDURATIONOne Day Customer’s buying steps Sales Call OutlineWHAT WILL I LEARN? • Opening By the end of this course you will be able to: • Capability Building Statements • Progressing • Link the three Driving Principles of Consultative Selling to • Concluding various stages of the Sales Process • Use the handling objections model in overcoming customer Consultative Selling Skills objections during sales calls • Skill • Explore needs with customers in a way that builds and • Connecting strengthens the relationship while keeping it profitable • Encouraging • Questioning • Listening • Confirming • Providing How to ask High Impact Questions Listening Skills and its challenges • Consultative Listening Skills • Listening Behaviours to avoid. Handling Objections • Encouraging • Questioning • Listening • Confirming • Providing • Checking Gap & Consequences • Identify Gaps to focus on • Link Gap to Consequences Discuss Solutions in Terms of Benefits Closing Guidelines tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Impactful Sales PresentationThis highly experiential program focuses on preparation, WHAT WILL IT COVER?practice and performance. It equips you with the skills toadd a flair to your presentations and induce a better reaction How Can I Avoid Making Classic Mistakes?from your audience. • Four Classic Negotiation Mistakes • Types of NegotiationsParticipants will be given the chance to knit their own style into a • Negotiation Parameterspresentation that’s built around a sales process. Participants will • Interestslearn how to build rapport with their audience and will receive • Sources of Valuefeedback from the experienced coach. This program has limited • Tips for Avoiding Four Classic Negotiation Mistakesnumber of participants to assure feedback and coaching is given toeach individual. What Self-Knowledge Do I Need? • Identifying Your Own Negotiation Styles • Using Your Negotiation Style to AdvantageIS IT RIGHT FOR ME?This workshop is for participants who can compile a sales What Do I Need to Know About My Client and thepresentation but need to build a better style of delivery to improve Situation?outcomes. • Tactics for Dealing with Client Negotiation Styles • Knowing Your Client ChecklistDURATION How Do I Prepare for Success?One Day • Tips for Using the Five Negotiation Skills • High-Gain Questions • The Four Phases of the Negotiation: TacticsWHAT WILL I LEARN? • The Four Phases of the Negotiation: Dos and Don’ts By the end of this course you will be able to: • The Four Phases of the Negotiation: Tools and Concepts • Plan and prepare to sell the presentation How Do I Improve My Negotiating Position? • Develop a template for a structured sales presentation • Leverage • Jazz up your presentation with elements of style and interest • Leverage Tactics • Build rapport with your audience • Build a dynamic delivery style to appeal to your audience Tools Used • Realize when and how multimedia should be used • Use PowerPoint presentations that appeal • Thomas Kilmann Instrument (TKI) • Make an action plan to develop future presentations • Navigation Guide for Negotiation • Deal with difficult audiences tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Successful Sales NegotiationThis program focuses on equipping the participants with the WHAT WILL IT COVER?skills required to negotiate the best possible terms, uncoverthe actual position of the other party and yield as minimal as First Impressions Countpossible. The entire process of learning is stimulated with • Establish credibility and build interestthe help of interactive tactics to help participants tonegotiate with confidence and skill on the job. Panic Free Presentation • Focus on the language in terms of enunciation, style,The program’s concepts, strategies, tactics, and skills are vocabularyspecifically tailored to address most situations which occur in an • Present a vivid and logical case for executing businessorganization in which you must achieve two goals at the same • How to manipulate nervous energy to positive endstime: • Practicing the performance in your mind • You must maintain a positive relationship with the other party. Dynamic Delivery - Adding Variety • You must represent your own interests • Maintaining interest - keeping the audience hooked • Selecting the best information available • The key to motivation is to invoke curiosityIS IT RIGHT FOR ME? • Power and toneAppropriate for people in sales and for those whose job involves • Humornegotiating with customers in a sales environment and would like • Silenceto develop a negotiation skills base from scratch or wish to reviewand refresh their techniques. Building Rapport with your Customers • Realize what your customers are expecting • Analyzing your audience for levels of interest and influenceDURATION • Making impressions that hookOne Day Personal Development • Develop a personal action plan-WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your style of negotiating and build on your behavior • Use your negotiation style to advantage in negotiation • Ensure win/win outcome • Recognize the principles of negotiation • Effectively apply research-based knowledge, skills and tactics to negotiate • Avoid classic negotiation mistakes • Handle tough negotiations skillfully • Overcome dead ends and attain profitable consensus • Negotiate without endangering client success • Prepare a personal action plan for self-development tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • HR & Training ChapterProgram Director y 2013
    • Instructional DesignThe goal of Instructional Design is to improve human WHAT WILL IT COVER?performance. Instructional Design is based on the principlethat learning should not occur in a haphazard manner, but Writing Instructionsshould be developed in accordance with orderly processes, • Basics in writingbe specifically tailored to the target audience and have • Eliminating Passive structuresmeasurable outcomes. • Writing without grammatical errors  • Keeping the content simple and easy to understandSimply put, Instructional Design is creating learning content thatfacilitates learning. Instructional Design Principles • Instructional Design - OverviewIS IT RIGHT FOR ME? Information MappingAppropriate for those professionals whose role requires them to • Components and principles of Information Mappingdesign training and develop content. • Analyse, organize and present information that it is easy for the reader to access, use and remember what they readDURATION Bloom’s TaxonomyTwo Days • Bloom’s six levels in the cognitive domain • How objectives are set for effective learning to occurWHAT WILL I LEARN? Instructional Objectives By the end of this course you will be able to: • Write learning objectives that are specific statements • Define statements from learners’ point of view with precise • Identify the generic principles of Instructional Design and measureable action words • Present information in a structured manner so that it is learner friendly Gagne’s Nine Events of Instruction • Identify and write objectives within the cognitive domain of • Deliver classroom instruction in a structured and engaging Bloom’s Taxonomy manner • Apply Gagne’s Nine Events of Instructions • Create assessment strategies that validate the objectives tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Train the TrainerThis program is driven to enable trainers identify different WHAT WILL IT COVER?learning styles, thereby creating an effective learningenvironment while adopting different training activities to Eight Training Competenciesachieve the required learning outcomes. Participants willdevelop facilitation skills, active training techniques and 1) How adults learnconsulting skills which will ensure maximum learner partici- • Learning Gridpation and learning retention. • Learning Styles • Learning Styles & Training Style Inventory • Learning ProcessIS IT RIGHT FOR ME?Applicable for managers, trainers and all those whose role requires 2) Planning Instructionthem to deliver training. • Session Plans 3) Managing InstructionDURATION 4) Presentation TechniquesTwo Days • Facilitation Vs. Training • Power PresentationWHAT WILL I LEARN? 5) Motivation By the end of this course you will be able to: • Gain practical skills and in-depth knowledge in all aspects of 6) Instructional Strategies the training process • Ice Breakers, Energizers and Structured Activities • Ensure that a robust TNA process is in place • Powerful Training Methodologies • Evaluate training effectiveness from simple to complex • Develop facilitation skills, active training techniques and create 7) Communication experiential learning sessions • Identify your learning and training style and appeal to all adult 8) Evaluation learning styles • Measuring Training Evaluation • Use creative proven training methodologies to enhance training effectiveness • Create greater accountability for learning and transfer, and ensure greater buy-in and retention ! • Reinvent training delivery – and discover the amazing impact it will have on your participants tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Measure ROI in TrainingThis program emphasizes the ROI Methodology developed WHAT WILL IT COVER?by industry leader Dr. Jack Phillips. Participants will experi-ence the application of the ROI Process model. This includes Overview of the ROI Methodologydeveloping application impact objectives, isolating the • Pieces of the results-based puzzleeffects of the program, converting data to monetary values, • Levels of evaluationtabulating appropriate program costs, and calculating the • Types of dataROI. • ROI Methodology process model • Guiding principles of the ROI Methodology • Criteria for selecting projects and programs to evaluate theIS IT RIGHT FOR ME? ROIAppropriate for Training Heads / HRD Heads, Training Managers /HRD Managers, Trainers /Facilitators, Executive Coaches, Evaluation Evaluation PlanningManagers and specialists & Performance Measurement specialists. • Instructional Design - Overview Information MappingDURATION • Importance of business alignmentTwo or three days depending on the intensity of the requirement. • Considerations when developing project objectives • Planning documents to support data collection and data analysisWHAT WILL I LEARN? Data Collection By the end of this course you will be able to: • Data collection during project implementation • Identify the drivers for ROI accountability • Data collection after project implementation • Identify and describe the major steps in the ROI methodology • Tips to ensure an appropriate response rate • Identify and describe all 12 guiding principles • Develop a detailed evaluation plan Data Analysis • Identify and describe at least four ways to isolate the effects of • Isolation of program effects a program • Data conversion to monetary value • Identify at least six ways to convert data to monetary values • Identify and analyze intangible measures • Fully-loaded project costs • Calculate the benefit cost ratio and the ROI • ROI calculation • Communicate ROI data to a variety of stakeholders • Intangible benefits • Implement the ROI Process within the organization Reporting • Common target audiences • Impact study outline • Evaluation Scorecard tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Better Teams ChapterProgram Director y 2013
    • Outbound Team Building and Experiential LearningAbout How we do itHigh Impact Team Building and Experiential Learning aims to Experiential Learning Processprovide sustainable and productive changes to aid professional andorganisational growth. These programs can play a very significant Experiencingrole in team bonding. • Making products or modelsThe activities in the program help develop, sharpen and fine-tune • Creating art objectsthe behavioural skills and qualities of an individual. They bring out • Theatrelatent facets of one’s personality. Interactive sessions, creative • Problem Solvingactivities, leadership, team –building exercises, treasure hunts, etc, • Competing or collaboratingare appealing dimensions of the program —the perfect base forconfidence building and the best platform for personality Sharingdevelopment and team building. • Declaring Feelings • Reactions • ObservationsWhat can an OBTB and OBEL do foryour organization? ProcessingIt gives a free rein to the spirit of empathy, thus increasing • Reconstruct patternsunderstanding and bettering the personal equation that an • Examine shared experienceemployee has with his co-worker. This achieves the end theoutbound management training is looking for - improving Generalizingorganisational productivity and quality of work output, and • Extrapolating learning to the outside worldincrease in inter/intra personal relationships among the group. Applying • Application at workWhat we doOur approach to Out Bound Team Building and Experiential What more?Learning is ‘inside out’, wherein individuals look within and go The group dynamics is captured through a video recording, andbeyond the accepted limits to reach new frontiers. The processinvolves team work and introspection that leads to change in the learning derived is reinforced to the team through a CD that isthinking and behaviour that is facilitated by the trainers in the created by our team of experts.de-brief sessions. The learners’ ownership of decisions to changebehaviour is high. The group can also experience and enjoy the adventure activities that the place has to offer.Team Effectiveness, Sensitising, Motivation, Leadership, LeadershipAssessments Confidence Building, Breaking Barriers, Trust,Interdependence, Creativity & Problem Solving, Goals andCommunication in teams are the areas that the OBTB & OBELfocuses on. tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Corporate Readiness ChapterProgram Director y 2013
    • Campus to CorporateThe module emphasizes on providing greater awareness of WHAT WILL IT COVER?corporate expectations and protocol that are critical to scaleup in today’s competitive corporate arena. Making a Great First Impression • How to present yourself to people • Handling HandshakesIS IT RIGHT FOR ME? • How to make introductionsAppropriate for new recruits. • Paying & Receiving Compliments • Small Talk & Networking • Managing Different PersonalitiesDURATION • Greeting and Introduction • Business card etiquetteThe duration can range between one to three days depending onthe intensity of the intervention. Body Language • Understanding body language and its significant role inWHAT WILL I LEARN? communication By the end of this course you will be able to: Building a Professional Image • Project a professional image of self and organization • The dos and don’ts in dressing • Identify each individual’s communication styles and • Packaging oneself • Develop credibility based on trust and mutual respect • Understand various dress codes for different occasions • Realize how perceptions influence interactions and responses • Clothes and Corporate Culture • Write emails that achieve the intended results • Personal Props and Accessories for Men and Women International Business Protocol • Corporate Protocol • Forms of Address • Greetings • Dining Dos & Donts • Tipping • Gift Giving Email Etiquette • Structure, tone and style • Formatting Tips • Subject Line • Closing statements • Best Practices Managing Yourself and Others • DISC Profiling Post Program - Email Scenarios tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Language Enhancement ProgramThis program will help you enhance your language skills and WHAT WILL IT COVER?help you communicate with clarity in all your face to faceconversations and written communications. Grammar is fun • Review the rules of grammar for more clarityYou will take a pre assessment to gauge your current proficiency in • Familiarising ourselves with grammatical elements– andwriting, and after the course a post assessment will be taken to putting them into practicetrack the improvement in skills. These assessments will be hosted • Words in different contexts – can we rely on spell check?on GreenBooks Learning Management System (LMS), • Knowing what the most common mistakes are – and avoiding"http://www.igreenbooks.com". You will receive the scores and a them!detailed feedback on your assessment and the best part is you cando it right from your workplace! Learn to Punctuate – It’s as easy as a pie! • How to punctuate correctly to make sense of our writing • Avoiding the pitfalls of incorrect punctuationIS IT RIGHT FOR ME?Appropriate for new recruits whose role demands an excellent Writing Structured Emailscommunication skills. • Using structures that add clarity and readability to your email • Mind Map • Cutting out unnecessary words and phrasesDURATION • Writing with the reader in mindThe duration can range between one to three days depending on • Active Passive Structuresthe intensity of the intervention. • Sentence Structure • Setting the tone and style • The end result – is it clear, accurate, professional?WHAT WILL I LEARN? Approach By the end of this course you will be able to: • Planning the structure • Eliminate grammatical errors in writing • Sequencing the report • Write well-structured emails • Provide information with clarity and succinctness Adopting a professional style • Write in a style that is appropriate to the audience • Use expressions that connect you with the reader • Writing Effective Reports • Adopt a style that fits in with the objective of the report • Prepare Minutes of Meeting What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • Practice exercises in writing and grammar • Passages for editing • Feedback on participants’ emails • Pre and post training assessment • Review and Personal Development Plan tel: 44- 4356 0077 e-mail: info@greenbooks.co.in www.greenbooks.co.in
    • Clientele Some of our clients who trust usIT / ITES AutomobileDell Mahindra & MahindraGoogle Ashok LeylandInfosys Apollo Tyres Ltd.HCL HyundaiVerizon Renault NissanRamco Systems John DeereMicroland Limited TVSmotorShipNet Software SolutionLogica Pvt. Ltd BFSIMastek Ltd. HSBCMindTree Ltd SBIiNautix Technologies India Pvt. Ltd. Birla Sunlife InsuranceIBM Deutsche BankRobert Bosch Principal Global ServicesHCL Infosystems Ltd. Apollo MunichAmazon D E ShawCADD FMCGCognizant WatanmalKumaran Systems Reckitt BenckiserSensiple Hindustan UnileverSify NetafimCSS Corp Unilever Sri Lanka LimitedTake Solutions ReitzelTCSTCS eServe Hospitality & TravelTemenos Mahindra HolidaysWipro Oberoi HotelsSierra Atlantic GreenParkAricent RaintreeEnterprise IT Solutions Creative TravelInfotech Enterprises VFS GlobalCap Gemini Business Services India Ltd.
    • Some of our clients who trust usHealthcare InfrastructureApollo Speciality Center Emaar MGFRaheja Hospital (Fortis Healthcare) Bharat Aluminium Company (Vedanta)Apollo Hospital L&T ECC Tata ProjectsInstitutions NTPCICSI GreenPlyVIT Avantha Power & Infrastructure Ltd.British Council Hindustan Construction Co. Ltd. (HCC)Everonn Cairn India Ltd.MMA Castrol India Ltd.Pharmaceuticals NGOSt Jude Medical India Pvt. Ltd Population Service International (PSI)Siemens Healthcare Diagnostics Ltd. KyritekNovartisTTK Printing & Publishing ElsevierTelecommunicationTata Tele Services RetailIdea Aditya Birla Amalgamated Holdings Ltd(Cafe Coffee Day)Vodafone CPLMGQuippo Telecom TitanOrange Business Services HaworthAircel Shoppers stopHutchinsonTVS ICS Logistics TNT India Pvt. Ltd.Manufacturing & Engineering First Flight Couriers LtdXerox India Ltd.Canon India Pvt. Ltd. ConsultingSamsung DeloitteAir LiquideSundaram Fasteners Ltd Media My Radio CityCoromandel Fertilizers Perfect Relations LtdGrohe Malayala ManoramaHoneywell TataSkyBosch
    • committed to excellence www.greenbooks.co.in Chennai Hyderabad No.99-4, Sneha Sadan, Plot No:8, 1st Floor, Sarvasukhi Nungambakkam Hign Rd Enclave, West Marredpally Chennai - 600 034 Secunderabad – 500 026 Tel: +91 44 4356 0077 Tel: 040 2771 04402013 GreenBooks Learning Solutions. All rights reserved.