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L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
L&T Training Case Study by GreenBooks
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L&T Training Case Study by GreenBooks

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  • 1. GetTop in  association  with  
  • 2. TABLE OF CONTENTS executive summary ……………………………………………………………. 3 background ……………………………………………………………. 5 approach ……………………………………………………………. 6 solution ……………………………………………………………. 7 modules ……………………………………………………………. 8 learning transfer ……………………………………………………………. 9 results ……………………………………………………………. 12 program highlights ……………………………………………………………. 19 in  association  with  
  • 3. EXECUTIVE SUMMARY Quick Summary of Results: •  The post training learning assessment saw an improvement in 76% of the GETs •  The GETs rated the trainer’s feedback and the overall satisfaction as 90.5% and 89% respectively •  84% of the GETs felt the training has helped in building their confidence and ability to communicate with clarity •  51% of the GETs claimed they didn’t face any difficulties in applying the learning on the job •  71% of the GETs felt the online tools helped in reinforcing the learning •  100% of the GETs recommended this training to the subsequent GET batches 3  
  • 4. EXECUTIVE SUMMARY The GET SET program, conducted by GreenBooks Learning Solutions for L&T ECC, across India, adopted the Blended Learning Methodology that combined the Instructor Led Training (﴾ILT)﴿ , e-‐learning, sms and social media to optimize the effectiveness of the training. The ILT sessions comprised of three modules that focused on separate topics: 1.  Speak Well Do Well 2. Grammar is Fun 3. Write to Excel Online Scenarios: Simulations of real work scenarios were created after an immersion exercise. These scenarios were sent to the GETs as emails to help them get prepared for a similar real life situation when they face it. SMS Tips: Formal learning was continued with the SMS tips, an inexpensive and easy to access tool with a wide reach of users. SMS tips on communication and language served as a learning reinforcement for the GETs. Facebook: Since most of the GETs accessed Facebook more often than emails, the informal go-‐to resource(﴾GetTop Facebook page)﴿ offered a connect with facilitators and other participants to share ideas, concerns and learn more. 4  
  • 5. BACKGROUNDGetTop (Graduate Engineer Trainees – Talent Optimization Program) is the program for the new hires in L&T(﴾Larsen &Toubro)﴿ focused on building skills and competencies to meet the demand of high quality workforce.GET’s Challenges: 1.  While the GETs are technically very good, they would need to speak and write with no grammar errors and communicate with clarity. 2.  They would also need to learn how to build relationships with their colleagues across the organization.3.  They would need to project a professional global image of L&T to internal and external clients. L&T Business Challenges: 1.  To shorten productivity curve.2.  To increase employee engagement3.  To reduce turnover4.  Educate Gen Y employees whose learning styles are different 5  
  • 6. APPROACHAn online Pre Assessment was Based on the proficiency level Program was delivereddone to evaluate the GET’s and the L&T needs, the to achieve maximumproficiency in business intervention was designed learning effectiveness communication 6  
  • 7. SOLUTION1. Training Design: GreenBooks custom designed a 3 month blended program (﴾ILT, Online Exercise, SMS tips and a dedicated Facebookpage)﴿ Modules: 1.  Speak Well Do Well 2.  Grammar is Fun 3.  Write to ExcelLearning Transfer Strategy: 1.  Online exercises on GreenBooks LMS (﴾Learning Management System)﴿ 2.  Workplace scenarios on LMS 3.  Soft Skills tips on SMS 4.  Learning engagement on Facebook (﴾dedicated to L&T)﴿Assessment: 1.  Pre Assessment 2.  Post Assessment 3.  Questionnaire on application of learning2. Implementation: Implemented standardized modules for 300 GETs pan India. Getting started with the next 600. 7  
  • 8. MODULES 1Speak Well Do Well – 3 days 2 Grammar is fun! – 3 days 3 Write to Excel – 3 days •  DiSC profiling •  Subject verb agreement •  Writing professional emails•  Assertive Communication •  Articles and Determiners •  Letter writing•  Telephone and Meeting •  Prepositions •  Memos Etiquette •  Phrasal verbs •  Writing Minutes of the Meeting•  Pronunciation Tips •  Tenses •  Report Writing •  Speaking with confidence •  Punctuating correctly •  Tips on correct spelling•  Body Language Tips •  Common errors •  Developing a professional tone and•  Business Courtesy •  Writing and Speaking Exercises style•  Introductions and Handshakes •  Building rapport •  Building a Professional Image at •  Building in structure in your writing Work•  Presentation Tips and Techniques 8  
  • 9. LEARNING TRANSFEROnline Scenarios in GreenBooks LMSan online recreation of real business environment for the purpose of learning A typical workplace scenario is created so that the GETs have an experience that is interactive, intriguing, emotional, fun and satisfying. GETs will be given immediate feedback based on the option they’ve chosen. This helps in understanding the why the option is right or wrong. GETs have access to hints of the answer to help them with the scenarios 9  
  • 10. LEARNING TRANSFERDedicated Facebook pageinformal learning through sharing of experiences and crowdsourcing solutions 10  
  • 11. LEARNING TRANSFERSMS Tipslearning reinforcement •  GETs were sent two SMS tips every week for three months •  SMS tips covered vocabulary, usage of words and tips on business communication 11  
  • 12. RESULT SFeedback scores of trainers in phase I & II: Phase Feedback Score I 90 II 91 GETs rated the trainers an average of 90.5% against the 85% in the SLAOverall satisfaction of gets in phase I & II: Phase Satisfaction Score I 89 II 89 The overall satisfaction of the GETs for both the phases was 89% 12  
  • 13. RESULT SQuestionnaire on application of learning:The GETs went through the post training application questionnaire. The following are the questions that wereasked:1.  To what extent do you feel the training has built your confidence and your ability to communicate?2.  As a result of the training how much of the skills/ knowledge learnt were you able to apply on the job?3.  What are the difficulties you’ve faced in applying the skills/knowledge learnt?4.  To what extent did the online tools like LMS (﴾online exercise)﴿, sms and facebook help in reinforcing the learning?5.  Would you recommend this training for the subsequent GET batches?(The responses of the GETs are captured and reported in the coming pages) 13  
  • 14. Q1. To what extent do you feel the training has built your confidence and your ability to communicate? 3% -‐ Little 3% -‐ Some 10% -‐ Large 84% -‐ Significant Comments from the GETs: “Before attending the program, I was not professional in the way I communicated with others. But, this program has helped me build a professional outlook in the way I behave and talk to my colleagues and seniors.” “We usually involve in loose talks prior to the GET SET program, but in an environment like L&T we need to be professional and the training has helped us achieve this to a large extent.” 14
  • 15. Q2. As a result of the training how much of the skills/ knowledge learnt were you able to apply on the job? 3% -‐ Few 35% -‐ Some 57% -‐ Many 5% -‐ SignificantHighlights: Lowlights 1.  More than 50% of the GETs felt they were able to apply their 1.  When the GETs work on site, they felt the opportunity was not learning on the job. available to apply the skills/knowledge that was learnt . 2.  GETs showed good initiative in applying the learning wherever the opportunity was available, 15
  • 16. Q3. What are the difficulties you’ve faced in applying the skills/knowledge learnt? 51% -‐ No difficulty in applying 43% -‐ Little opportunity to apply 6% -‐ Little support from managers Observation: 1.  Some of the GETs were disappointed over the non availability of time and resource to apply the learning. 2.  Also, the GETs mostly interacted with the labourers and contractors. Therefore, there was little opportunity to apply the learning. 16
  • 17. Q4. To what extent did the online tools like LMS (﴾online exercise)﴿, sms and facebook help in reinforcing thelearning? 3% -‐ Little Extent 10% -‐ Some Extent 16% -‐Large Extent 71% -‐ Significantly Observation: Though 71% of the GETs felt the online tools helped them significantly, the others claimed they were conscious of the importance of this learning, but simply didn’t have adequate time/resources to use the online tools. For the ones who said the online tools played a significant role in reinforcing their learning, they have made optimum use of the tools by: •  Saving the sms tips •  Taking up the online exercises repeteadly until they were thorough with the concept 17
  • 18. Q5. Would you recommend this training for the subsequent GET batches? 100 % -‐ Yes 0 % -‐ No Comments from the GETs: “Being with the procurement department, the nature of my job involved negotiation and emails. This program has helped a lot to negotiate better with vendors.” “Use to find it difficult earlier to start a conversation, but now I am confident enough to walk up to anyone and talk to them.” “GIF was very good. WTE was extremely good as it helped them realize the mistakes that they were making in emails. Though there was not 100% improvement, there was a significant improvement.” 18
  • 19. PROGRAM HIGHLIGHTS 1.  Zero Cancellation: •  All classroom sessions were well planned, organized and executed in all locations without having any cancellation •  Trainers were punctual 2. Standardization and Customization of the Content: •  Content used for all the sessions across locations were customized to be relavant to the L&T needs and the learning needs of GETs. This encouraged the participants to learn with interest •  Standardisation allowed all the GETs to access the same level of curriculum and drove equitable outcomes 3. Continuous Engagement using Online Tools: •  Post the class room training, the GETs were engaged with practice exercises on the LMS •  SMS tips reinforced learning •  The innovative method of using social media as learning tool for GEN Y has been very successful. A dedicated Facebook (﴾www.facebooks.com/GetTop)﴿ learning engagement page was created and the number of GETs who joined the page have crossed 700+ 19  
  • 20. PROGRAM HIGHLIGHTS 4. GETs response to the program: •  100% of the GETs recommended the training program for the subsequent GET batches •  84% of the GETs have said the program has helped them significantly 5. Continuous Improvement: •  Incorporated feedback and lessons learned into design and delivery •  Aggressive follow-‐ups through sms, email and phone resulted in better participation in Phase II as compared to Phase I 20  
  • 21. get startedwww.greenbooks.co.inEmail: info@greenbooks.co.inPhone: +91- 44- 4356 0077GreenBooks Learning Solutions, 2013. All rights reserved. 21  

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