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Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
Public Sphere: Gov 2.0 - Owen Cameron
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Public Sphere: Gov 2.0 - Owen Cameron

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  • 1. New Media & Policy – enhancing service delivery Presentation to Government 2.0 “Policy and Practice” Canberra June 22nd 2009 Dr. Owen K Cameron Program Manager, CCRSPI Coordinator, Primary Industry Adaptation Research Network Email: owen.cameron@lwa.gov.au ocameron@hotmail.com Tel: 0428 – 400 - 928 1 Dr. Owen K Cameron
  • 2. A Changing Political Ecology of New Media IMPACTS – Faster to identify and UNCED Rio 1992 communicate failures Global audience over service deliver Realise shared experiences Shared –Easier to increase awareness “share of voice” for Internet Fox CNN accountability from Content on Government Communicate and share data Demand –Media looking for new stories, distributing through new channels Quick example – protests over dam construction – Rio = Same concerns, common causes & policy issues over dams –BBC Radio program : China, Brazil, Australia (Queensland), Japan –More effective protest, more participation, more „reach‟ 2 Dr. Owen K Cameron
  • 3. Has led to a new state of accountability Quick example – climate protests in City of London & Flickr – Global supply of content (from US) changed media reporting –Official reporting clearly refuted, agents made to be accountable CONTENT STATE CCTV --- mobile phone video CCTV CHANNEL Accountability Distribution via internet & Flickr MEDIA CITIZENS Content shifts analysis and Mobiles forces disclosure This enabled accountability is particularly important for NRM, where issues operate across political cycles, jurisdictional and geophysical boundaries 3 Dr. Owen K Cameron
  • 4. New ICT media further supports alignment Focus on alignment can greatly enhance effective service delivery Policy Design Channel that best meets consultation & Design communication needs & deliver ICT strategy Policy Implementation Architecture to optimise cost effective service delivery New ICT media delivers many opportunities to innovate CORE Business Functional CONCEPT requirements specifications Technical NOT architecture design NEW Service / Preferred Asset need Policy Option 4 Dr. Owen K Cameron
  • 5. Need change thinking – ICT as enabling Focus on how to use ICT to shape outcomes and outputs that best deliver desired policy outcomes. ICT Enabling Service Delivery for Government – three examples: 1. Monitoring & Planning - categories of land in Metropolitan areas 2. Commercial Innovation - micro-financing and mobile telephony 3. Organizational Design - corporate structure of Stat Authority Where it can go wrong: Outsourcing & Regulatory Frameworks – ICT path dependency 5 Dr. Owen K Cameron
  • 6. Examples – Planning & Innovation Monitoring and Planning Entrepreneurial Innovation State Government Service Need African Community Service Need 1. Urban land use supply via surveys 1. Communities with little access to credit of residential and commercial land. & finance, limited ICT infrastructure. 2. Data up to five years out of date. 2. Trying to start and operate businesses 3. Urgent need for more housing. over large distances. Enabling solution Enabling solution 1. GIS & custom algorithms to asses 1.Wireless mobile telephony give “step shape of blocks. change” to ICT infrastructure (no longer 2. Computer programs cross reference need for expensive fixed network). with postcode and title data. 2. E-commerce services over mobiles. 3. Estimate type of housing on blocks 3. Micro-financing initiatives align with with turn around overnight. this new delivery channel. 4. Up to date information on housing 4. Enabled rapid growth in commercial availability supplied. activity, diversity in service, products. No internal desire to develop, so staff Initiatives supported by multilateral set up their own company organisations and corporate donors 6 Dr. Owen K Cameron
  • 7. Examples – Organizational Design Establishment of a new Statutory Authority in State Government Service Need 1. Election year. Senior Government Ministers have publicly committed that a new statutory authority will commence operations in five months. 2. Authority is to facilitate and expedite development in designated „Growth Areas‟ through working closely with developers, councils and stakeholders. Issues 1. State Government operates off Lotus Notes, Shared Services arrangement (but no costing available for use of ICT architecture and support services). 2. New authority has limited budget, FMA requires proper budgeting. 3. Stakeholders have noted they are time and cash poor, and sceptical. 4. Planning applications are processor intensive, data outputs are large. Enabling Solution 1. ICT design enables staff efficiency – high end computers, multiple printers 2. ICT design enables operational efficiency – high speed cabling, fast network 3. ICT design enables stakeholder buy-in – Outlook, bear interfacing costs 4. Authority opened on time with stakeholder buy in. 7 Dr. Owen K Cameron
  • 8. Conclusions 1. Effective alignment to deliver services needs appropriate consultation and communication as inputs to design: • Pushing content = communication (Broadband in the Bush) • Not everyone has time for access (Water Trading) 2. Must ensure design maintains relationship with stakeholders Serious service delivery risks impact when lose control over content and channel (ICT path dependency compromises delivery) Quick example Outsourcing Risk & Regulatory Frameworks – international regulatory frameworks and shareholder communication in the Oil & Gas sector 8 Dr. Owen K Cameron

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