Public Sphere: Gov 2.0 - Andrew Boyd

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Public Sphere: Gov 2.0 - Andrew Boyd

  1. 1. Rights of Way: The Government 2.0 User Experience Andrew Boyd facibus@gmail.com
  2. 2. Government 1.0 Directive rather than collaborative Periodically refreshed Black Box Magna Carta and Rights of Way
  3. 3. Government 2.0 Collaborative Ideally, an open transparent relationship between Government and governed Let’s talk about Digital Rights of Way
  4. 4. Guaranteeing the Digital Rights of Way There is a lot to do Open Data, access to technology, managing change The User Experience: Making it usable and useful
  5. 5. Usable and Useful Usable: Whatever it does, it does it well Useful: Needed and available at the point of need IMAGE: MARK MCINTOSH
  6. 6. Making it usable and useful User Experience (UX) Design, User Centred Design (UCD) Collaborative design processes and methodologies User-informed, not user-led: why?
  7. 7. A User Centred Design Methodology Research/Analyse Design Evaluate Iterate
  8. 8. Why bother? Stakeholder engagement and collaboration is built in from day one Better result for the service provider Better result for the service consumer Better ROI (and you can verify realised benefits)
  9. 9. Questions? Resources and further reading: IXDA (Interaction Design Association) http://ixda.org IAI (Information Architecture Institute) http://iainstitute.org UX Book Club http://uxbookclub.org Canberra IA Cocktail Hours http://iacanberra.org Andrew Boyd facibus@gmail.com @facibus on Twitter

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