Public Sphere: Gov 2.0 - Andrew Boyd

Rights of Way: The Government 2.0 User Experience Andrew Boyd facibus@gmail.com

Government 1.0 Directive rather than collaborative Periodically refreshed Black Box Magna Carta and Rights of Way

Government 2.0 Collaborative Ideally, an open transparent relationship between Government and governed Let’s talk about Digital Rights of Way

Guaranteeing the Digital Rights of Way There is a lot to do Open Data, access to technology, managing change The User Experience: Making it usable and useful

Usable and Useful Usable: Whatever it does, it does it well Useful: Needed and available at the point of need IMAGE: MARK MCINTOSH

Making it usable and useful User Experience (UX) Design, User Centred Design (UCD) Collaborative design processes and methodologies User-informed, not user-led: why?

A User Centred Design Methodology Research/Analyse Design Evaluate Iterate

Why bother? Stakeholder engagement and collaboration is built in from day one Better result for the service provider Better result for the service consumer Better ROI (and you can verify realised beneﬁts)

Questions? Resources and further reading: IXDA (Interaction Design Association) http://ixda.org IAI (Information Architecture Institute) http://iainstitute.org UX Book Club http://uxbookclub.org Canberra IA Cocktail Hours http://iacanberra.org Andrew Boyd facibus@gmail.com @facibus on Twitter

Public Sphere: Gov 2.0 - Andrew Boyd

by greebo on Jun 25, 2009

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Public Sphere: Gov 2.0 - Andrew Boyd Presentation Transcript