Transcript of "PNC Borrower Outreach and REO Strategy"
PNC Borrower Outreach and REO StrategyPreservation and Redevelopment
Homeowner Preservation• Homeownership Preservation (HOP) – Located in Miamisburg, OH • Staff also located in Chicago and Cleveland/Akron areas – Travel to nationwide events hosted by Hope Now, non-profits, elected officials, state and local municipalities• Homeowner Assistance Centers (HOAC) – An extension of PNC Mortgage and Asset Resolution – Located in: • Seal Beach, CA • Sacramento, CA • Chandler, AZ • West Palm Beach, FL – Assist borrowers within 100-mile radius of centers
Mission Statement and Vision Mission Statement:• To be accessible, dependable and knowledgeable extensions of PNC Mortgage and Asset Resolution; striving to meet the needs of our customers and partners through exceptional service, dedicated employees, extended locations and flexible hours Vision:• We seek to provide customers with personalized financial guidance, assistance and viable workout solutions, with the goal of preserving homeownership and mitigating potential PNC losses
Supported Functions and Processes• The HOP and HOAC teams were established to: – Help combat increased loan delinquency and foreclosures – Provide PNC with additional presence in and out of footprint markets – Enhance PNC’s reputation and visibility throughout our communities – Initiate borrower contact outside of traditional collections and loss mitigation efforts – Present borrowers with alternative default resources and locations – Provide an opportunity for mobile and personal financial assistance – Educate borrowers and promote awareness of available options and solutions for homeownership preservation – Avoid and minimize potential losses to PNC
Putting PNC-owned REO Back to Use Pro-Active Community Strategy
REO “First Look” Program • PNC Realty Services publishes monthly list of PNC-owned REO, including address and agent contact. • Community Development Consultants email list to CDCs and municipalities participating in NSP. • CDCs make an offer to buy with terms matching NSP eligibility.
PNC Community Consultants PNC Contacts for REO List • Central Ohio, Theresa Saelim, Theresa.Saelim@pnc.com • Northern Ohio, Saul Ramos, Saul.Ramos@pnc.com • Southern Ohio, Robie Suggs, Robie.Suggs@pnc.com
PNC Community Development Finance • Dedicated team of Community Development Advisors lend to for- and non-profit developers and invest in CDFIs and loan funds for affordable housing, economic development and revitalization. We can also access public finance, NMTC/LIHTC/HTC and capital markets tools.
PNC Development Advisors Contacts for development finance • Central Ohio, Jackie Winchester, Jackie.Winchester@pnc.com • Northern Ohio, Dave Eddy, David.Eddy@pnc.com • Southern Ohio, Simón Sotelo, Simón.Sotelo@pnc.com
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