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What Do you Need to Know to make IT-as-a-Service a Reality?
 

What Do you Need to Know to make IT-as-a-Service a Reality?

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Cloud is on everyone’s mind, in fact in a recent IDC survey over 70% of IT Executives indicated IT-as-a-Service is key to enterprise success and in a recent Cisco and Intel survey, 76% of ...

Cloud is on everyone’s mind, in fact in a recent IDC survey over 70% of IT Executives indicated IT-as-a-Service is key to enterprise success and in a recent Cisco and Intel survey, 76% of respondents see themselves becoming an internal broker. These two trends represent a shift in the approach to IT services, one that focuses on business operations as much, if not more, than traditional IT operations.

Join Gravitant and Leverhawk as we share our customers’ early learnings and strategic considerations in making the transition to ITaaS and key takeaways for what you need to know to do IT-as-a-Service right in your organization.

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    What Do you Need to Know to make IT-as-a-Service a Reality? What Do you Need to Know to make IT-as-a-Service a Reality? Presentation Transcript

    • How to make IT-as-a-Service a reality Scott Bils Leverhawk January 15, 2014 Praveen Asthana Gravitant Inc.
    • What is ITaaS CIOs Managed Services Existing Data Center Private IaaS PaaS SaaS Developers & Business UnitsITaaS Overview Broad Ecosystem of Suppliers Governance & Business Mgmt Expedia-like Consumption 2 •  Easily define, build, & order IT solutions •  Compare and source from a global approved vendor list •  Route demand instantly to the best provider option with Pay as You Go •  Provide flexibility while still maintaining control •  Rapidly respond to unanticipated biz needs Key Tenets of ITaaS
    • 3 Poll: Where is your organization on the path to IT-as-a-Service?
    • Companies are using cloud as a competitive advantage •  Deployed private cloud PaaS environment in for 2,000 .NET and Java applications •  50 day reduction in time-to-market •  700% improvement in developer productivity •  45% reduction in infrastructure costs •  Streamlined services and support •  Improved service and product differentiation •  Innovation and growth •  Deployment of integrated PaaS and Big Data platforms •  Integrated customer engagement models •  Improved customer insight •  Product and service differentiation •  Transforming back-office through broad SaaS adoption •  Next generation customer service and support •  Dramatic reduction in time-to-market •  IaaS seen as competitive advantage •  Migrating majority of production workloads to OpenStack private cloud environments
    • Pressure is building Need a solution that addresses increasing pressure on IT 5
    • Pressure is building Need a solution that addresses increasing pressure from on IT 6 IT needs to become a service broker
    • Cloud Service Brokerage delivers value across the board 7 Addressing pressures and increasing value across speed, control and cost Becoming a broker offers…
    • Enterprise Case Study Enabling State of Texas to Transform to an IT-as-a-Service model Before cloud services platform: •  > 9 month cycle time to deliver IT solutions •  Limited vendor and middleware options •  Frustrating and lengthy service request process •  Difficult to decipher cloud provider bills •  Unexpectedly high final costs After cloud services platform: •  < 1 month cycle time to deliver IT solutions •  40% savings on cloud spend •  Choice of cloud vendors, PaaS, and services •  Visual cloud solution design with real time •  costing before provisioning “There are so many complexities in making the cloud work for us. [Our] cloud services platform helped us get on the cloud successfully.” - Frosty Walker, State of Texas 9
    • 9 Poll: What are the biggest challenges your organization faces on the path to ITaaS?
    • The transformation is challenging 10 Becoming a cloud service broker requires a more business centric approach with an IT-as-a-Service operational model. IT-­as-­a-­Service Transformational Challenges •  Infrastructure focused •  Not ITSM extensible •  Rigid and inflexible •  Sales and marketing •  Product and service mgmt •  Demand and capacity mgmt Traditional IT Operations Business Operations Traditional IT Operations Business Operations Old approaches don’t work New skills are required Old IT New IT
    • The new business operations skills required 11 New IT Skills and Capabilities Required •  Service requirements analysis •  Offer design and packaging •  Competitive analysis •  Pricing strategy •  Alliances and partnerships Sales Marketing Service Management Fulfillment and Support •  Market requirements analysis •  Positioning and messaging •  Communications / PR •  Demand forecasting and management •  Capacity planning •  Financial showback / chargeback •  Cloud sourcing / vendor management •  Customer needs assessment •  Cloud Solutioning
    • 5 Practical Steps in getting started with ITaaS 12 ②  Pick a Subset of Services ③  Define Service Offerings ①  Launch  and  Incubate  ITaaS  Team     ④  Determine Service Pricing ⑤  Define Policies and Governance •  Hybrid  IaaS  (Public  /   Private)   •  Public  Cloud  SaaS   Services   •  Legacy  /  Virtualized   •  Offer  DefiniAons   •  PlaBorms   •  ConfiguraAons   •  Support   •  SLAs   •  Accurate  TCO   •  Financial  transparency   •  Desired  behaviors  and   incenAves   •  User  provisioning  and   access  /  usage   •  Showback  or  chargeback   model   •  Security  /    compliance   •  Others   Organization | Operations | Tools
    • Gravitant and Leverhawk can help you make IT-as-a-Service a reality 13 IT as a cloud services broker 76% of IT will act as a "broker" of cloud services across internal and externals clouds for LOBs. 2013 Intel-Cisco Industry Survey Consulting support by Leverhawk
    • Leverhawk ITaaS transformation services 14 Helping you get started on the right foot Foundational Modules Transformation Modules Educational Modules •  Answers “who, what and how” •  Identifies core requirements •  Provide transformation frameworks and “first principles “ •  Provides a common language for internal communication •  Elevates internal IQ around opportunity recognition •  Address highest priority transformation issues •  Independent, standalone modules •  Enable incremental approach to transformation
    • To deliver ITaaS you need to address the complete IT value chain 15 Many platforms do not address all aspects of service delivery, falling short of an ITaaS operational model Multi-Sourced Supplier Management Design, Source and Provision a Complete Solution Architecture Unified Self-service Storefront Centralizes Business Management and Reporting
    • What to consider in a comprehensive brokerage platform 16 Select a platform that supports your need today and will grow with your cloud strategy and adoption Multi-Sourced Supplier Management Design, Source and Provision a Complete Solution Architecture Unified Self-service Storefront Centralizes Business Management and Reporting •  Many sources of public, private & virtual resources •  Compare options across all key criteria •  Addresses contract management and billing •  Simplified APIs and integration Key Characteristics •  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment •  Dashboards for solution and financial management •  Predictive reporting •  What-if planning •  Heterogeneous consumption of services •  Centralize user portal with design, ordering and management
    • Gravitant cloudMatrix delivers a comprehensive brokerage platform 17 Select a platform that supports your need today and will grow with your cloud strategy and adoption Multi-Sourced Supplier Management Design, Source and Provision a Complete Solution Architecture Unified Self-service Storefront Centralizes Business Management and Reporting •  Many sources of public, private & virtual resources •  Compare options across all key criteria •  Addresses contract management and billing •  Simplified APIs and integration •  Supports AWS, Terremark, Savvis, vCloud and more •  Compare and Match across cost, performance, SLA •  ITaaS Catalog •  Compare and source centrally Key Characteristics Gravitant cloudMatrix Offers •  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment •  Dashboards for solution and financial management •  Predictive reporting •  What-if planning •  Heterogeneous consumption of services •  Centralize user portal with design, ordering and management •  Visual design across layers and environments •  Estimated Bill of IT •  Discover and sync existing resources •  Workflow based approval process •  Financial reporting by application and BU •  Simulate and predict cloud capacity and cost •  Advanced pricing rules •  Dashboards for chargeback, SLA & resources •  Portal with centralized design, definition, management, dashboards across all IT resources •  Single catalog for all IT services with easy compare •  Collaborative design
    • What sets Gravitant’s cloudMatrix platform apart? More than just the automated management of multiple clouds cloudMatrix reduces the risks and ongoing cost of using cloud by empowering choice without complexity Expedia-like consumption experience Advanced catalog and app store to publish and monetize IT solutions No Bare Applications – we ensure complete solutions IT-as-a-Service catalog, design and sourcing of complete solutions Open IT framework – multiple choices and control Any combination of the right PaaS, IaaS, SaaS and managed services Compare your need to the right cloud services Powerful analytics and knowledge base for multi-criteria optimization Normalized smart catalog across cloud services providers 18
    • How to get started 19 Check out our channel to view 2 valuable papers on how to deliver IT-as-a-Service Send us an email request For a free 30 minute free evaluation of where you are in your IT-as-a- Service readiness. Free Evaluation free-­evaluation@gravitant.com
    • Q&A Praveen Asthana CMO and Strategist, Gravitant Praveen.Asthana@gravitant.com 20 Scott Bils Managing Partner, Leverhawk Scott.Bils@leverhawk.com