Application Development
Featured Projects
Consider it Solved!

FOUR FOCUS AREAS
Software
Development
Emerging
Market
GRAMEEN Outsourcing
Technology SOLUTIONS
STEP
Solutions to End
Poverty

FOCUS AREA: SOFTWARE DEVELOPMENT
Product Engineering
Web, Rich Media and E-Commerce
Application Development
• Custom Application • Competitive Research and • Dynamic Web Sites
Development Product Positioning with Content
(.NET/Java/C++) • Prototype Development Management System
• Web-based • Product Development • Blog, Wiki, Forum Sites
Applications • User Experience Design • Social Networking Sites
(Ruby/PHP/J2EE/.NET) • Database-driven Web
• Usability Analysis
• Browser-based Web Sites and Portals
• Product Testing
2.0 AJAX Applications • E-Commerce Solutions
• Technical Support
• Apps for Handheld and • Intranet and Extranet
Mobile Devices • Customer Communities
• Support Knowledgebase • Enterprise Content
• Database Applications Management (ECM)
Development (Oracle) • VOIP Applications
• Video On-Demand and
• IP PBX and Enterprise • SIP-based Applications
Podcasts
Telephony • Voice/Video/Data Softphone
• Managed Hosting
• BSS/OSS Application Development
• Web Marketing
Integration
• Search Engine
Optimization (SEO)

Featured Projects
FINANCIAL SERVICES

JOHN HANCOCK, USA
AGENT RELATIONSHIP MANAGEMENT SYSTEM
CUSTOMER PROFILE
Name: John Hancock Life Insurance
Company
Country: USA
Industry: Financial Services
John Hancock is the U.S. division of
Manulife Financial Corporation, a highly
esteemed global enterprise based in
Toronto, Ontario. The John Hancock
companies provide solutions for 8 of
consumers’ top 10 financial concerns,
including the need to plan for retirement,
the cost of healthcare/medical expenses,
outliving savings and financial security
after retirement.
Manulife has approximately 20,000
employees in 19 countries worldwide.
Manulife is the world's fifth largest, and
John Hancock is North America's second
largest, life insurer by market
capitalization. John Hancock was ranked
#1 in US in Life Insurance Sales for 2006.

JOHN HANCOCK, USA
AGENT RELATIONSHIP MANAGEMENT SYSTEM
BUSINESS SITUATION
To support its country-wide
network of agents and sales
representatives, customer was
using traditional client server
applications, which were not
scalable and the workflows were
paper-intensive. To increase
efficiency and productivity, they
needed a state of the art Agent
Relation Management (ARM)
solution.
WHY GRAMEEN?
Grameen was chosen because it
offered the required skills and
relevant technical experience at a
better cost-benefit point. Grameen’s
prior experience in the insurance
industry involving the same
technology platform was also a
consideration.

JOHN HANCOCK, USA
AGENT RELATIONSHIP MANAGEMENT SYSTEM
THE CHALLENGE
 Development of the online web-enabled written using
VB.net and ASP.net technology on Visual Studio 2.0
framework with custom reporting module, considerable
content automation and automated portfolio management
 All development work was to be performed through VPN
into John Hancock’s network
REALIZED BENEFIT
GRAMEEN SOLUTION
 Reduced turnaround time on policies by
Besides analyzing their current system, we evaluated tools in 30 percent
the areas of customer relationship management, workflow  Average cost savings of $7,500 per policy
management, document management and marketing project
communications.  All information for an agent is at one place
- centralized content library eliminates
In just nine weeks, we delivered the new ARM solution. The redundant work and costs
new web based recruiting tool for General Agents, Agency  Increased win rate and reduced legal
Managers, Policy Holders and Nominator was designed to exposure
help establish an automated process for finding and tracking  ROI achieved within six weeks
agent issues.  Enabled efficient management of agents
We performed all work inside the customer’s network across the country
connecting to it from geographically distant offshore  Increased efficiency in the service and
development center. wholesaling distribution environment

JOHN HANCOCK, USA
AGENT RELATIONSHIP MANAGEMENT SYSTEM
PRODUCT OVERVIEW PROJECT FACTS
Project: Development of a
Key modules of the ARM solution were:
Web-based Agent
Relationship Management
Recruitment Management: Contact and Process Management: (ARM) System
 General Agents  Agents  To-do List
 Agency Managers  Nominators  Reports Customer: John Hancock,
 Policy Holders  Schedule  Letters & Email USA
 Nominators  Messages  Forms Partner: Aprosoft, USA
 Mailing
Service: Custom
Application Development
Platform: ASP.net
Technologies: Microsoft
Front-End Office SharePoint Portal
Server 2003, SQL Server
2000, Windows Storage
Server 2003, Windows XP
Application Server Professional
Tools: Microsoft Visual
Studio.net 2.0, VPN
Virtual
Import Automated Decision Support
Transaction
Storage Workflow System System
Server

AQUILO, UK
INSURANCE CLAIMS MANAGEMENT SYSTEM
CUSTOMER PROFILE
Name: Aquilo, PLC
Country: UK
Industry: Financial Services
Aquilo PLC is a diversified
insurance services firm offering
claims management, consultancy
and training to the UK General
Insurance market. Driven by
experienced claims practitioners
and senior managers with proven
track records, they provide
breakthrough solutions that
create true value for our
customers.
Floated on AIM in 2004, Aquilo
PLC has grown rapidly with
revenues in 2006 in excess of
£30m.

AQUILO, UK
INSURANCE CLAIMS MANAGEMENT SYSTEM
BUSINESS SITUATION WHY GRAMEEN?
Aquilo wanted a very easy to use, Grameen offered cost-effective
guided claims call entry and services at a superior value.
management system, which would Grameen had demonstrated
enable them to utilize relatively less technical skills and project
costly workers to handle insurance management capability in earlier
claims in a claims processing call engagements with the partner.
center – so that they can lower their
operational cost.

AQUILO, UK
INSURANCE CLAIMS MANAGEMENT SYSTEM
THE CHALLENGE
 Develop a system that would
capture the human expertise of
claims call taking
 Make it user-friendly and aligned
with the workflow of claims call
workers
GRAMEEN SOLUTION
Utilizing state of the art technology
platform from Microsoft, Grameen
developed the web-based
system that handles the steps of
recording an insurance claim. The
system provided automated risk
assessment of a claim.
REALIZED BENEFIT
 An estimated 30 percent savings on call center staffing costs
 Leverage on existing expertise of human experts without human
communications overhead
 Increased scalability of the claims management service
 Improved, automated monitoring, tracking and reporting

AQUILO, UK
INSURANCE CLAIMS MANAGEMENT SYSTEM
PROJECT FACTS
Project: Development of a
Web-based Insurance
Claims Management
System
Customer: Aquilo PLC, UK
Partner: Azolve, UK
Service: Custom
Application Development
Platform: ASP.net
Technologies: Microsoft
Internet Information
Services (IIS) server, SQL
Server 2000, Javascript,
DHTML
Tools: Microsoft Visual
Studio.net 2.0

AQUILO, UK
INSURANCE CLAIMS MANAGEMENT SYSTEM
 Grameen has
developed
solution which we
implemented for a
British client. We
are pleased to say
that the client is
very happy with
the work done.


Featured Projects
SOFTWARE DEVELOPMENT
COMPANIES

PROACTIS, UK
PARTNERS EXTRANET SOLUTION
PROJECT FACTS
Project: Development of a
Web-based Sales Partners
Extranet
Customer: Proactis, UK
Partner: Azolve, UK
Service: Custom
Application Development
Platform: ASP.net
Technologies: Microsoft
ASP.net, Microsoft Internet
Information Services (IIS)
server, Microsoft SQL
Server 2000, JavaScript,
DHTML
Tools: Microsoft Visual
Studio.net

PROACTIS, UK
PARTNERS EXTRANET SOLUTION

Featured Projects
MEDIA

RISKCENTER.COM, USA
INTERNET TV
CUSTOMER PROFILE
Name: RiskCenter.com
Country: USA
Industry: Media
RiskCenter is a Web-based
syndicated news service devoted
exclusively to providing financial
risk professionals with the inside
scoop on breaking economic,
political and financial stories, as
well as the risk strategies
required to measure and manage
these risks. RiskCenter provides
an information filter that finds
the key news that has been
researched and written from the
point of view of a risk manager.

RISKCENTER.COM, USA
INTERNET TV
PROJECT FACTS
Project: Development of a
Custom Internet TV
Solution
Customer: RiskCenter, USA
Service: Custom
Application Development
Platform: Adobe Flash
Technologies: Flash
ActionScript, XHTML, CSS,
JavaScript, Joomla CMS,
MySQL, FLV
Tools: Macromedia
Dreamweaver, Adobe Flash,
Flash Encoder

GRAMEEN AMERICA
INTERNET TV

Featured Projects
GOVERNMENT

MINISTRY OF EDUCATION, BANGLADESH
NATIONWIDE EDUCATION DATA MANAGEMENT
PROJECT FACTS
Project: Development of a
Decentralized Nationwide
Data Collection and
Management System
Customer: Ministry of
Education, Bangladesh
Service: Custom
Application Development
Platform: J2EE, MySQL,
Oracle
Technologies: J2EE, Spring,
Hibernate, XHTML,
JavaScript, CSS, MySQL,
Oracle
Tools: Eclipse IDE,
Macromedia Dreamweaver,
Subversion, Subclipse,
Oracle Developer 2000

MINISTRY OF EDUCATION, BANGLADESH
BANBEIS CENTRAL SYSTEM
PROJECT FACTS
Project: Development of a
Decentralized Nationwide
Data Collection and
Management System for
Bangladesh Bureau of
Educational Information
and Statistics
Customer: Ministry of
Education, Bangladesh
Service: Custom
Application Development
Platform: Red Hat Linux
Enterprise Edition 4,
Windows XP Professional
Database: Oracle
Database 10g Enterprise
Edition Release 10.2.0.1.0
Technologies: Oracle 10g
Database, Developer 6i
Tools: Oracle Forms and
Reports Developer 6i

MINISTRY OF EDUCATION, BANGLADESH
BANBEIS CENTRAL SYSTEM
PROJECT FACTS
Project: Development of a
Decentralized Nationwide
Data Collection and
Management System for
Bangladesh Bureau of
Educational Information
and Statistics
Customer: Ministry of
Education, Bangladesh
Service: Custom
Application Development
Platform: Red Hat Linux
Enterprise Edition 4,
Windows XP Professional
Database: Oracle
Database 10g Enterprise
Edition Release 10.2.0.1.0
Technologies: Oracle 10g
Database, Developer 6i
Tools: Oracle Forms and
Reports Developer 6i

EDUCATION BOARDS, BANGLADESH
STUDENT REGISTRATION AND RESULT PROCESSING
PROJECT FACTS
Project: Development of
Public Exam Result
Processing Solution
Customer: Ministry of
Education, Bangladesh
Service: Custom
Application Development
Platform: Red Hat Linux
Enterprise Edition 4,
Windows XP Professional
Database: Oracle
Database 10g Enterprise
Edition Release 10.2.0.1.0
Technologies: Oracle 10g
Database, Developer 6i
Tools: Oracle Forms and
Reports Developer 6i

EDUCATION BOARDS, BANGLADESH
STUDENT REGISTRATION AND RESULT PROCESSING
Work Flow Diagram for Registration Processing System

EDUCATION BOARDS, BANGLADESH
STUDENT REGISTRATION AND RESULT PROCESSING
Work Flow Diagram for Result Processing System

MINISTRY OF EDUCATION, BANGLADESH
PUBLIC EXAM ONLINE RESULT PUBLISHING SOLUTION
PROJECT FACTS
Project: Development of an
Online Real-Time Public
Exam Result Publishing
System
Customer: Ministry of
Education, Bangladesh
Service: Custom
Application Development
Platform: PHP, MySQL
Technologies: PHP, XHTML,
JavaScript, CSS, MySQL,
Apache Web Server
Tools: Macromedia
Dreamweaver, Subversion

NIMS, BANGLADESH ELECTION COMMISSION
VOTER ID MANAGEMENT SYSTEM
PROJECT FACTS
Project: Voter ID
Management System
Customer: Bangladesh
Election Commission,
Bangladesh Government
Service: Providing National
ID with Biometric
Information
Platform: Java, C++
Technologies: Microsoft C++,
JRE Windows, Eclipse RCP
Tools: Eclipse, Jasper,
Apache Tomcat, Firebird

NIMS, BANGLADESH ELECTION COMMISSION
VOTER ID MANAGEMENT SYSTEM

NIMS, BANGLADESH ELECTION COMMISSION
VOTER ID MANAGEMENT SYSTEM

Featured Projects
HEALTH CARE

GRAMEEN KALYAN
HEALTH CENTRE SUPPLY CHAIN MANAGEMENT
PROJECT FACTS
Project: Grameen Kalyan
Inventory Management
Customer: Grameen
Kalyan
Service: Medicine Supply
Chain Management for
Grameen Kalyan
Platform: Platform
Independent
Technologies: Java,
MySQL, Eclipse RCP
Tools: Spring framework,
Hibernate, Jasper report

GRAMEEN KALYAN
HEALTH CENTRE SUPPLY CHAIN MANAGEMENT

Featured Projects
ENERGY

GRAMEEN SHAKTI
SMS BASED SALES MONITORING SYSTEM
PROJECT FACTS
Project: Development of A
SMS based Sales
Monitoring System
Customer: Grameen Shakti
Platform: MySQL
Technologies: MySQL
Database 5.0.22, MySQL
ODBC 3.51, Smarty
template engine 2.6.14
Tools: JQuery-1.2.6,
Microsoft Visual Basic 6.0,
fpdf Class Library

GRAMEEN SHAKTI
SMS BASED SALES MONITORING SYSTEM

Contact Us
Grameen Bank Bhaban, 12th Floor
Mirpur-2, Dhaka-1216, Bangladesh
Contact Today to Learn More about our Offerings
Phone: +880 (2) 802-1647/1648 FAX: +880 (2) 802-0814
Sales Inquiry: sales@grameensolutions.com
Information: info@grameensolutions.com
Web: www.grameensolutions.com