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OpenText Innovation Tour - Information Exchange Vision


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OpenText Innovation Tour 2014 - London Information Exchange Vision around Secure Messaging including Secure Mail, Secure Managed File Transfer and Fax Messaging on prem or in the cloud.

OpenText Innovation Tour 2014 - London Information Exchange Vision around Secure Messaging including Secure Mail, Secure Managed File Transfer and Fax Messaging on prem or in the cloud.

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  • Let’s talk about the landscape that organizations are dealing with when it comes to Information Exchange todayGlobal Business Demand: 3 statistics describing different realities but all giving an idea of the growing volumes of information exchange:E-mail: Radicati Group predicts that by 2015, there will be more than 1B corporate e-mail accounts (from 850M today) – At the same time, average number of e-mails per day per person will grow from 100 to 125Network Traffic: A Cisco studies, shows that the current network traffic worldwide is of 6,000 Petabytes per month – It will triple by 2016EDI usage: Finally, the US Census (statistics office), showed that 73% of US manufacturer sales, 72% of US wholesale sales and 97% of Medicare claims are done over EDI. These represent growth of 14%, 12% and 36% YoY respectivelyRegulatory Pressure: a significant number of key regulations have a direct impact on the way organizations exchange information – Most of these regulations come from governments, but some of them come from the private sector – All of them carry hefty fines which can range in multi-million dollars and dozens of years in jaili. Healthcare: HIPAA – Protection of patient private informationii. Retail or Financial: PCI-DSS – Payment Card Industry, Data Security Standard - Protection of credit card holder personal informationiii. Financial: GLB - Gramm–Leach–Bliley Act – Privacy of customersiv. For a complete list, go here: Risks and Business Agility:According to the results of a recent IDG Research survey, survey of large-organization CIOs, the top two concerns and areas of budget spend for the business are: a) Ensuring information security across both internal and external processes and participants; and b) Making sure that the systems that capture, manage, and exchange business information are available at all times.According to the site which indexes all the security breaches and identity thefts that have happened in the US since 2005, there has been more than 600 Billion records breached or stolen over the past 8 years. What this means, is that for each person on earth, there is a strong likelihood that our information have been stolen at least 1 time, and more likely 100 times each on average !!!!Eventually it all comes down to increasing costs and risks for an organization. Forrester estimates that in case of a security breach, a company will pay between $50 to $297 per record that has been stolen. Imagine what that number is if 1000 records get stolen. What about 1 million ? What about TJMax, who had 10 million records stolen?Mobile:when Steve Jobs unveiled the iPad to the world, he famously coined the expression: “the post PC era”. Since then, Apple sold more tablets in the last quarter of 2011 than PCs were sold in the world for the same period. In the 3rd quarter of 2012, PC Sales dropped by 8.6%. Windows 8 has been received with mixed interest by the market, worldwide shipments of processors have declined by 9% while ARM processors shipments have been rising, Dell has gone private to fix his business model, most PC vendors are backing out of the intelUltrabook initiative … We are in a post-PC era, and it belongs to mobile devices, cell phones and tablets.BYOD: Bring your Own Device – By 2015, there will be 15 Billion network connected devices according to Cisco Systems. That means more than 2 per every person on the planet. 75% of companies allow BYOD (Aberdeen). Biggest opportunity of BYOD: increase productivity and more cost effective to the enterprise. Biggest concern: securityOf course the single biggest disruptive trend in the IT landscape for the past years has been the rapid rise of Cloud ComputingThe cloud was the result of a simple and logical observation: maintaining an IT infrastructure is very expensive, and most organization under-utilize their infrastructure. Microsoft has an interesting study that says that 70% of IT budget is spent maintaining data center operations. Yet, 85% of datacenter capacity is idle on averageTherefore, the Cloud stands as the obvious solution to that problem. By moving their on-premises infrastructure to a cloud-based infrastructure, organizations gain a number of significant benefits:Simplified IT management processDecreased IT performance challengesReduced Cost of infrastructureAlleviate pressure on internal resourcesImproved end-user experienceThe net result: increased business agility while enabling a more flexible and elastic view of IT services
  • Most organizations have been relying on point solutions to build their Information Exchange platform. As you can see, there is a variety of vendors in that space, each offering one or several solutions to tackle a specific information exchange issue. Problem with this approach, is that companies end up with a collection of vendors and solutions. We call that Information Exchange fragmentation. The result: solutions are not integrated resulting in an increasing total cost of ownership while it reduces user adoption and increases learning curve. OpenText offers an integrated information exchange platform that addresses every aspect of the Information Exchange needs, from Fax and EDI to Managed File Transfer, Notifications or Integrated Secure Messaging. Obviously this approach offers sizable benefits for any organization: reduced cost of ownership, ability to deal with a single vendor, integrated solutions, seamless user experience ….
  • Besides Integration however, our Information Exchange solutions have also been designed to drive 4 specific types of benefits for our customers.First is the ability to accelerate their information exchange processes whether it is by offering better performances, or a simplified user interface, or even an easier way to plug into their existing information system. Our objective is to increase our customer’s productivity, improve their processes while helping them manage efficiently and securely growing volumes of information.Security is a critical factor when exchanging information. That is why OpenText offers state of the art security in all of our solutions: strong encryption, FIPS 140-2 validated cryptographic modules, robust authentication and data integrity mechanisms. This help ensures that we protect your intellectual property and secure information while in transit.When it comes to compliance, OpenText Information Exchange solutions help organizations stay compliant with government and industry regulations. We provide audit trails which allow complete traceability of information exchange operations in addition to more industry specific mechanism depending on the regulation requirements.The last thing I would like to highlight is how we help organizations grow and extend their business networks. All of our solutions are designed to easily onboard 3rd parties such as partners, vendors, customers and give your organization the ability to exchange more information with more parties regardless of the format, the device or the location.
  • Fax is ubiquitous with an enormous base of fax machines, MFPs, fax servers and servicesFax is a proven, trusted and legally binding method for delivery of business critical documentsFax processes support legal and compliance programs with proof of delivery, timestamps and tamper-resistant imagesRobust transmission standards remove worries about interception, malware and viruses
  • Lack of integration with business software reduces worker productivity – time that could be more productiveWorkers need to print documents firstMust wait for fax confirmation if fax is important (busy signals cause more time loss)THIS IS THE HIGHEST COST FOR PAPER FAXING (but rarely measured or included in ROI calculations)Potential privacy and compliance issues – faxes left on fax machines are not secure or privateNo centralized audit trail of fax trafficHigh fax distribution costs – including cost of machines paper telephone lines manual delivery and IT supportDelays in delivery and receipt with no proof of receipt by intended recipient; delays includeBusy signals cause delaysFax sitting on machine waiting to be picked up and deliveredNo notification fax is delivered, unless fax is on recipient’s deskPhysical copy can be lost, confused with other faxes or delivered to the wrong personPhysical copy can be dropped or lostFaxes can get mixed with other faxes and never deliveredFaxes can be left on the wrong desk or mailboxFax left for too long may be thrown awayIstockphoto #16182854
  • Murder suspect freed after fax machine 'ran out of ink’A suspect in a murder case was able to walk free from court due to a technicality – he had faxed an appeal that wasn’t received because the court’s machine had run out of ink.The suspect, only known as Amadou F, had been incarcerated in France awaiting trial for the 2010 murder of a DJ in Seine-Saint-Denis, north-east of Paris.As reported by the Telegraph, by French law, the courts must respond to a faxed appeal against an imprisonment within 20 days.However, the court in the town of Bobigny didn’t receive it because the fax had run out of toner and, because the machine was so old, the staff had no idea where to buy new cartridges.
  • Solving Fax Challenges with OpenText Fax SolutionsIncrease Productivity – NO WAITING TO SEND FAXES (send via App and keep working – send verification happens automatically)Increases productivity by integrating with desktop, email and other applications that drive business productivityIntegrates with Multi-Function Printers – allowing users to send faxes from the same machine a document is printed onAPIs allow for custom integration for specialized and in-house applicationsSave moneyReplaces fax machines and associated expenses with software or cloud-based solutionReduce RiskCentralized audit trail – allows audit and compliance certificationProtect privacy by providing inbound fax routing directlyto the intended recipient (no paper copies needed)
  • OVERVIEW of OpenText Fax Solutions.RightFax – an Enterprise grade fax server – the market leader with more servers deployed than any other fax server.RightFax Express – an SMB fax server that also comes in an appliance. Designed for small to medium businesses and departments.EasyLink Cloud Fax Services – an Enterprise grade fax service for SMBs, Departments and Enterprises.
  • RightFax Connect replaces or supplements on-premises telephony with cloud-based fax transmission. You can use RightFax Connect in place of on-premises telephony or as a way
  • The map here shows where we can potentially migrate your numbers onto the OpenText Network
  • Here we have some challenges with exchanging information. Files are getting bigger, IT are blocking files types at the firewall and most times not encrypted.Email has its security issues and lack of proof of delivery and receipts. Some organisations still use snail mail such as special delivery – this is time consuming.Then we have removable media – massive headaches for IT admin.Cloud sharing is risky. If you read the Google or Dropbox terms, they openly say they scan the content of your data and use it with third parties. However, they won’t sell it! That’s ok then!!
  • SPEAKER NOTESUpdated 23/02/2014 -
  • 14% of large organisations know that outsiders have stolen their intellectual property or confidential data in the last year (up from 12% a year ago) 9% of small businesses know that outsiders have stolen their intellectual property or confidential data in the last year (up from 4% a year ago)17% of small businesses know their staff broke data protection regulations in the last year (up from 11% a year ago) 33% of large organisations say responsibilities for ensuring data is protected aren’t clear (and only 22% say they are very clear) 14% of large organisations had a security or data breach in the last year relating to social networking sites) 9% of large organisations had a security or data breach in the last year involving smartphones or tablets
  • The ICO can issue fines of up to £500,000 for serious breaches of the DataProtection Act and Privacy and Electronic Communications RegulationsIn the last 3 years, the ICO has fine organisations over £2.6m in fines forbreaches/loss of data.£1.6m of the fines could have been avoided with OpenText Secure Mail£760k of the fines could have been avoided with OpenText Secure MFT£220k of the fines could have been avoided with OpenText RightFax
  • Windows & MacCross Web Browser SupportPlugin for Google ChromePlugin for Microsoft OutlookMobile & Tablet ClientsApple iOS(iPhone / iPad)Android (Phone / Tablet)
  • There are 3 main ways to send secure messages using Secure Mail: the Outlook Plugin, through any web browser using Webmail and the APIUpon “Send,” the toolbar intercepts the command and re-routes the message via HTTPS securely instead of sending the encrypted message via SMTP.At rest in the cloud, the message content and file attachments are encrypted.Recipients, including registered guests, using the Outlook Plug-in receive their messages, decrypted, in their InboxOr if not using the plugin, Recipients and guests can use Webmail to access their decrypted messages or the Chrome extension no matter what email system they use
  • SPEAKER NOTESOpenText is a core contributor to the most successful businesses.
  • There are 3 main ways to send secure messages using Secure MFT: the Outlook Plugin, through any web browser using the portal and the APIUsers can just use the Outlook plug-in and choose Attach File with MFT rather than the standard attach file. You can also put policies in place for example, any file over 5mb will alert the user to use MFT rather than the standard file attachment feature
  • PoliceJustice Department Improves Productivity of Evidence Review with OpenText Managed File TransferPolice services have gone digital.  Today you will find cameras in each police vehicle to record street activity.    All of this video needs to be exchanged between police services and the courts.  This video needs to be transferred to the justice department who shares with lawyers for court trials.  Crown Prosecutors time today is not being used as effectively as possible because of the effort involved with multiple prosecutors reviewing the same files and the time spent in court on administrative tasks. Many files are lost in crown offices.  A PoliceJustice Department is currently implementing OpenText MFT to exchange critical evidence data between the police and courts.
  • ATravel Agency Eases User Frustrations by Providing OpenText Managed File Transfer for Large File ExchangeAn OpenText Travel Agency customer is a leisure travel company with 250 brands and 30 million customers. With so many brands and competition, a large part of marketing to the consumer.  In order to share with their customers what the travel can provide, they employ foreign based photographers and video takers around the world to capture pictures and video for marketing brochures and content.  The agency uses MFT to allow 500 of their field agents to upload to media to OpenText Media Manager replacing the previous process of posting CDs, DVDs, etc. into head office. This new process will be more efficient but also reduce cost of courier services.File #21550653
  • Surescripts uses OpenText Information Exchange to send e-prescriptions and refill authorizations between doctors and patient pharmacies.
  • Dell uses OpenText Information Exchange notification services to notify customers around the world on product delivery & work order status improving customer satisfaction.
  • Most companies these days depend upon a network of business partners. Consider a typical manufacturing company. They have a whole ecosystem of partners such as:Suppliers – to provide raw materials, component parts and finished goodsContract Manufacturers – who increasingly perform the production and assemblyRetailers – who sell the products directly to retailersCorporate Customers – who you sell the products to3rd Party Logistics Providers and Transportation Carriers – who manage inventory and transport goods across ocean, air, rail and ground freightBanks – who perform payments, cash management and trade financeInsurers – who provide cargo insurance for your products and even group benefits for your employeesIndirect Materials Suppliers – who provide office supplies, computers and software used by your headquarters; or services such as advertising, investment banking or facilities managementEven if you are not in the manufacturing business, you likely have relationships with many of these types of companies.B2B integration is the technology you use to share information with that ecosystem of business partnersB2B integration takes information (orders, invoices, payments, inventory) out of your enterprise applications (SAP, Oracle, Microsoft, Infor, etc.)Packages the data into standardized formats such as EDI and XMLThen routes the data securely to your business partners in different countries around the world
  • This is an example of how B2B integration typically works between a buyer and a supplier.The process may vary slightly depending upon whether the buyer is a retailer, manufacturer, wholesaler or other business.But the general process flow works as follows:Once terms & conditions are defined in a sourcing relationshipThen the supplier shares a catalog of all the products they sell with the buyerThe catalog includes all the SKUs/part numbers with descriptions, weights, dimensions, pricing for eachThe buyer then places an order for a certain quantity of goods from the supplierThe supplier sends an acknowledgement to confirmOnce the goods are ready to ship the supplier will send an advanced shipment notification (dispatch advice) with the contents of the shipment; expected day of delivery; and transportation carrier to the buyer’s warehouseThe buyer may (optionally) send an electronic proof of deliveryOnce the receipt of the goods are confirmed the supplier will send an electronic invoiceThe buyer will review and approve the invoiceThen instruct its bank to make a payment to the supplier’s accountThe buyer will also send a remittance advice back to the supplier informing them of the contents of the paymentAlthough EDI continues to be the most popular standard globally there are many newer standards based upon XML that have a similar document flow
  • Historically companies have supported B2B integration byLicensing a piece of software called a B2B GatewayThe B2B Gateway interfaces with the enterprise applications (e.g. ERP) on the left of the slideIt will extract information such as orders, invoices, payments, inventory reports from the enterprise apps in their native format (e.g. SAP IDOC)The Gateway typically includes a “translator” which allow developers to convert data from an ERP application (SAP IDOC) into an industry standard such as EDI or XMLOnce translated the EDI/XML documents are then routed on to a trading partnerThere are three ways these documents are typically sharedDirectly over the Internet via protocols such as AS2 or FTP (popular for business partners which share high volumes of data)Web Portal which posts the data in HTML or PDF format (popular for small businesses that only send/receive a few documents per month)Specialized B2B (or EDI) network which has pre-configured connections to thousands of business partners (popular with companies that don’t fall into either of the other two categories)B2B integration technologies such as those described earlier are typically supported by the in-house IT organization who will have specializedProject managersBusiness analystsMappers (to develop translation maps to convert data to/from EDI/XML)On-Boarding (of suppliers, customers, distributors)Technical Support (for internal users and trading partners)
  • A new approach that has become more popular in recent years is the idea of a Managed Services approach to B2BInstead of licensing and procuring B2B software, you can simply utilize B2B integration technology pre-built in a vendor’s cloud platformCloud B2B platforms can do the same things as B2B Gateway software such asInterface with ERP applicationsConvert data to/from native formats of enterprise applications to/from EDI/XMLRoute data to trading partners using FTP, AS2 and other popular protocolsWeb portals that smaller trading partners can use to download/upload business documentsInstead of your in-house IT organization having to provide 24x7 support for the B2B technology, you can leverage the service provider’s technical teams for:Developing mapsOnboarding trading partnersProviding technical supportIntegrating to ERPCompanies that have utilized this Managed Services approach have achieved several benefits:Lower costs – ranging between 20-40% savingsFaster onboarding – accelerating processes that used to take months down to weeks or daysImproved customer satisfaction – being able to say yes to more customized requests from your largest customersOpenText supports both the behind-the-firewall software model and the cloud-based Managed Services model.
  • As you heard our executives mention in the keynote addresses earlier today, OpenText has made a big investment into B2B integration with its recent acquisition of GXSBased in the US, GXS is the largest B2B integration services provider in the worldBefore the acquisition the company had almost $500M USD in revenues/turnoverLargely derived from services offered on its cloud based platform – which is called Trading GridWe will be merging both GXS and the EasyLink business that we acquired in 2012 into Information ExchangeTogether the combined business already supportsExchange of 16 billion transactions per year representing trillions of US dollars in electronic commerceOver 500,000 business partners are already connected to these platformsOver the coming months you will be hearing more about these new B2B integration offerings including Managed Services and a suite of SaaS applications we offer to automate supply chain processes
  • Before I close, I wanted to make you aware of a new resource that we are making available following the GXS acquisitionIt is a free e-book that provides a primer on EDI technologiesYou can download it from the URL at the bottom of the slideIt is only 75 pages in lengthProvides a nice reference for even experienced EDI/B2B professionals to have at their desk
  • Transcript

    • 1. 2014 LONDON
    • 2. Introduction to Information Exchange How OpenText will Redefine Enterprise Information Exchange Graham Walsh Regional Manager UK&I | IX @graham_walsh
    • 3. Copyright © OpenText Corporation. All rights reserved. Today’s Speaker & Agenda Today’s Speaker GRAHAM WALSH Regional Manager UK&I | IX • What is Information Exchange? • Introduction to • Fax Solutions • Secure Messaging
    • 4. Video
    • 5. What is OpenText Information Exchange?
    • 6. Copyright © OpenText Corporation. All rights reserved. External Pressure on IX practices Global Business Demand Regulatory Pressure Security Risks Mobile BYOD Cloud
    • 7. Copyright © OpenText Corporation. All rights reserved. Evolution of Information Exchange Pre-Digital Analog communications Fax Machines Telex Courier Electronic Communications Protocol-based communication software FTP Email HTTP AS1, AS2 Point Solutions Single-Purpose Fax Server EDI File Transfer Notifications Enterprise Information Exchange Integrated any-to-any IX Messaging Services Access Services Capture Services B2B Cloud Services 1900 1960 1990 2010 Future
    • 8. Copyright © OpenText Corporation. All rights reserved. The leader in Enterprise Information Management Solutions Fax Solutions Secure Messaging and Collaboration B2B Services
    • 9. Copyright © OpenText Corporation. All rights reserved. Information Exchange Product Portfolio Fax On- Premise RightFax RightFax Express Hybrid Fax Service RightFax Connect Cloud Fax Services Production Fax Fax2Mail Broadcast Fax Secure Messaging Secure Mail Secure MFT Notifications Voice Mail SMS Fax Messaging Services TGMS and Legacy VANs EasyLink and Legacy VANs Managed Services B2B Outsourcing Active Communities Active Applications Managed File Transfer EasyLink TradeGate way B2B Software & Services BizManager Trusted Link Data Synchronization Active Catalogue
    • 10. Fax Solutions Integrating fax into today’s business processes
    • 11. Copyright © OpenText Corporation. All rights reserved. Fax is Ubiquitous • Fax is everywhere • Fax is proven, trusted and legally binding • Fax communications support compliance • Fax is safe and secure
    • 12. Copyright © OpenText Corporation. All rights reserved. The Challenges with Traditional Paper-based Faxing • Lack of integration with business software • Privacy and compliance issues • High cost of fax distribution • Delays in delivery and receipt • Physical copy can be lost
    • 13. Copyright © OpenText Corporation. All rights reserved. Why integrate Fax into a business process?
    • 14. Copyright © OpenText Corporation. All rights reserved. Introducing OpenText Fax Solutions • Increase Productivity • Integrates with desktop, email and other applications • Integrates with Multi-Function Printers (Custom integrations with APIs • Save money • Replaces fax machines and associated expenses • Reduce Risk • Ensure delivery to intended recipient • Centralized audit trail • Protect privacy $£€
    • 15. Secure Messaging Enable Secure & Ubiquitous Communication across all Business Channels
    • 16. Copyright © OpenText Corporation. All rights reserved. Information Exchange Challenges Removable Media Traditional Methods Cloud Sharing Risk Exception Handling Lack of Control Complex Setup & Maintenance Slow Lack of Standards Risk Uncertainty Compliance & Sovereignty FTP SFTP Windows File Share Courier NFS http:// ZIP Snail Mail
    • 17. Copyright © OpenText Corporation. All rights reserved. Governance, Compliance and Risk SEC 17a-4 HIPAA Canadian Electronic Evidence Act DoD 5015.2 Basel II Capital Accord Electronic Ledger Storage Law 11 MEDIS-DC VERS AIPA GDPdU & GoBS & DOMEA NF Z 42-013 BSI PD5000 POPI MoReq 2010 ISO/PRFTR15081 Sarbanes-Oxley Act Federal Rules of Civil Procedures FDA 21 CFR Part 11 Financial Services Authority
    • 18. Copyright © OpenText Corporation. All rights reserved. • The ICO can issue fines of up to £500,000 for serious breaches of the Data Protection Act and Privacy and Electronic Communications Regulations • In the last 3 years, the ICO has fined organisations over £2.6m in fines for breaches/loss of data that could have been prevented with OpenText IX • £1.6m of the fines could have been avoided with OpenText Secure Mail • £760k of the fines could have been avoided with OpenText Secure MFT • £220k of the fines could have been avoided with OpenText RightFax
    • 19. OpenText Secure Messaging Secure Mail
    • 20. Copyright © OpenText Corporation. All rights reserved. • Protect Confidential information • Assured Delivery • Integration with existing email infrastructure • Enables integration into applications and workflows • Simple Cloud deployment • Policy-based data loss prevention • Comprehensive audit • Bi-Directional / Collaborative OpenText Secure Mail Secure Email simplified and integrated
    • 21. Copyright © OpenText Corporation. All rights reserved. Send messages and files using the Secure Mail Outlook Plugin Use any web browser to send a messages and files through Webmail How it works: Sending and Receiving Secure, Encrypted & Bi-Directional Use the API to automatically send messages and files from backend systems such as Oracle, SAP, EMRs, etc. Recipients, including registered guests, using the Outlook Plugin receive their messages, decrypted, directly into their Inbox. Recipients and guests can use Webmail to access their decrypted messages. Recipients and registered guests can use the Chrome extension to decrypt their messages no matter what email system they use. Send messages directly from the device of your choice, either a smartphone or tablet
    • 22. OpenText Secure Messaging Secure Managed File Transfer (Secure MFT)
    • 23. Copyright © OpenText Corporation. All rights reserved. OpenText Secure MFT Accelerated and secured managed file transfer • Cloud or On Premise • Send files of Any Type and of Any Size • Cross Browser / Cross Platform • Patent pending Acceleration Protocol for large file transfer • Full Audit and Central Management • Guaranteed delivery • Encrypted • Integrations
    • 24. Copyright © OpenText Corporation. All rights reserved. Use any web browser to send a file through the MFT web interface How it Works Send files as e-mail attachments with the MFT Outlook Plugin Secure, Encrypted & Accelerated Automate the secure exchange between parties (partners, datacenters) Setup folders to send files to designated recipients automatically Automate the secure exchange between parties (partners, datacenters) Every event (sending, receiving, failure, …) is stored in the audit log. Recipients receive a message with a link to download files securely Option for no user intervention – process based delivery of files to third party systems STORM Acceleration Protocol Directory Authentication Encrypted File Storage
    • 25. Copyright © OpenText Corporation. All rights reserved. Imagine what the NHS could do without the fines = 13 nurses
    • 26. Copyright © OpenText Corporation. All rights reserved. Imagine what Local Councils could do without the fines • Various councils were fined £1.7m in the last 3 years by the ICO = 59 Local Government Staff
    • 27. Copyright © OpenText Corporation. All rights reserved. Thank You GRAHAM WALSH @graham_walsh