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Conexant Enterprise Ip Telephony

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  • Transcript

    • 1. THE INNOVATION LEADER IN ENTERPRISE IP TELEPHONY
    • 2. Agenda
      • Current Voice Infrastructure Challenges
      • Evolution of Business Communications
        • Voice over IP Defined
        • Voice, Video & Data on a Single Communications Platform
        • Drivers To IP Telephony
        • Major Customer Benefits
      • Business Telephony Shifting to Pure IP
        • Business Continuity
        • Highest Customer Satisfaction
        • ShoreTel Shines at Ease of Use
        • Lowest Total Cost of Ownership
      • Shoretel Overview
        • ShoreTel’s Unique Architecture
        • Minimizing Server Use
        • Measuring Customer Delight
        • Customer Feed Back
        • More Than 5,000 Customers Across All Industries
    • 3. Current Voice Infrastructure Challenges
      • Supportability
        • Old Equipment
          • End of Life
          • Failure Rate
          • Part Replacement
      • Manageability
        • Multiple Disparate Platforms with Separate Interfaces
        • Multiple Service and Support Contract (Handled Per Site)
      • Disaster Recovery
        • No Recovery Site for Voice
        • Difficult to re-organize staff regionally
        • Setup Up Time Un-Realistic
      • End User Application
        • No Advanced Feature Sets for Users
        • No Inter-site Communications Between Sites or Business Units
        • Disparate Feature Sets between all Sites and Users
        • No Unified Communications – 4 Digit Dialing, Unified Messaging/VM, Instant Messaging, Unified Directory Company Wide, No Collaboration Tools, No Conferencing Resources
    • 4.
      • Centralized control
      • Inflexible
      • Vendor-driven services
      Evolution of Business Communications Mainframe Computer, Circa 1975 PC LAN, Circa 1990
      • Distributed control
      • Customization
      • User-driven services
      Digital PBX, Circa 1995 IP PBX, Circa 2002
    • 5. Voice over IP Defined Internet Telephony Internet telephony refers to the practice of running voice traffic over the public Internet. Generally has issues with voice quality and is not good for businesses. Traditional Digital PBX A Digital PBX interfaces directly with the Public Telephone Network via Time Division Multiplexing technology. 20+ year old technology with little or no flexibility or upgradeability. ShoreTel IP Telephony IP telephony refers to the technology for transmitting voice communications over a network using an open standards-based Internet Protocol (IP).
    • 6. Voice, Video & Data on a Single Communications Platform Voice and Video on the Data Network email Voice Messaging Collaboration Calendar Video Conferencing Web Application Audio Conferencing Instant Messaging Telephone Services
    • 7. Drivers To IP Telephony
      • Business Resilience
      • Business Continuity
      • Disaster recovery
      • Competitive Advantage
      • Rain Dance - Conference Calls Internal
      • Content Sharing – Power Point, Word, Excel
      • Mobility and teleworker gains
      • Find Me, Follow Me
      • Higher productivity
      Expanded Benefits Improving Business Productivity
      • Lower Costs
      • Reduce mgmt costs
      • Move, add, changes
      • Lower cabling costs
      • Toll bypass
      Initial Benefits Reducing Cost
    • 8. Major Customer Benefits
      • Single Communications Platform for all Business Units
      • One Maintenance Contract for All Company Sites (Just like Data)
      • Standardized Phone & Feature Set at All Sites and for Remote Workers
      • Standardize Support for all Sites
      • Responsive Disaster Recovery Strategy
      • Communications Tools for the Future
        • Conference Bridge & Web Collaboration
        • Single Global Directory
        • Outlook Integration
        • 4 Digit Dialing to all Sites, Users, and Mobile Phones
        • Single Voicemail System
    • 9. Business Telephony Shifting to Pure IP Source: Gartner Dataquest 2006 Line Shipments to North American Enterprises Thousands Pure TDM IP-Enabled Pure IP 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
    • 10. Business Continuity
      • Allows business to continue despite severe interruptions
      • Quickly setup remote communications for Disaster Recovery
      • Minimize business down time
      Purpose Built Communications Platform
    • 11. Highest Customer Satisfaction 1=unacceptable, 2=poor, 3=fair, 4=good, 5=excellent Source: Nemertes Research 2007 for 2006 results, selected categories shown. # 1 in Customer Satisfaction in Every Category for 4 Years Running
    • 12. Infonetics: ShoreTel Shines at Ease of Use, Pricing, and Price/Performance ShoreTel Avaya Cisco Mitel Nortel Source: Infonetics Report. User Plans for Voice over IP: North America 2007, April 2007 Pricing Ease of Use Pricing-to-Performance 7 6 5 4 3
    • 13. Lowest Total Cost of Ownership Source: Nemertes Research 2007 Capital Costs Start-Up Costs Ongoing Annual Operating Costs Less than 1,000 Lines More than 1,000 Lines Operational Costs (1) (2) Ongoing Operational Costs Less than 1,000 Lines More than 1,000 Lines (3) (4)
    • 14. ShoreTel Overview Applications ShoreGear IP Voice Switches ShorePhone IP Phones
      • Founded 1996
      • Headquarters Sunnyvale, California
      • Customers 5,000+
      • Ownership Public, Listed on NASDAQ (SHOR)
      • Profitability 9 Sequential Quarters
    • 15. Most Phone Systems Create Customer Pain
      • Independent Telephone Systems
      • Limited Feature Transparency Between Systems
      • Fixed Capacities
      • Costly to Maintain and Manage
      San Francisco Regional Office System Headquarters Office System Branch Office System PBX VM PBX VM PBX VM Boston London WAN PSTN PSTN PSTN
    • 16. ShoreTel’s Unique Architecture
      • Reliable
        • Switch-based
        • Not server dependent
        • N+1 redundancy
      • Distributed
        • Sites operate independently
        • if network fails
      • Scalable
        • From ten to tens of
        • thousands of users
      • Managed as a Single System – Low TCO
    • 17. Minimizing Server Use Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Headquarters Regional Office Server Centric Pure IP Alternate 9 5 Total Servers: 14 Switch Based
    • 18. Measuring Customer Delight (Q3 FY05 – Q4 FY07) Ranking 92.17 91.06 86.52 83.38 87.42 87.63 91.14 91.16 90.90 92.70 92.36 World Class
    • 19. Customer Feed Back
      • V ICKI L ITTER
      • E ASE OF U SE Rating:  8
        • “ I think at first it is a very complicated. However, after using it for some time and being taught the features, it is a pretty .  There are a few features that I still have problems with, but I am sure with more training it will work just fine.”
      • D OUG P ILIGIAN
      • R ELIABILITY OF S YSTEM: Rating: 10
        • “ Never had a problem that was related to the VoIP system. I believe this will be a business and productivity tool for Company. “
      • M ISTY C UELLAR
      • P HONES: Rating: 9
        • “ There are always features that can make any phone system better - this phone covers it. Our old system (Avaya) is not as efficient as the ShoreTel system. Features available allow us to transfer & check messages at a much faster rate. “
      • S HANNON G ASKINS
      • S OUND Q UALITY & O VERALL E XPERIENCE: Rating: 10
        • “ Love the speaker phones sound. There are many features that are advantageous to my daily work routine, for instance , I am able to receive an email notifying me that I have a new voicemail. “
      nice phone system GREAT
    • 20. More Than 5,000 Customers Across All Industries
    • 21. Thank you for your interest and consideration of Conexant Communication’s Enterprise Solutions. We looking forward to working with you!

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