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Gradwell Cloud Telephony
 

Gradwell Cloud Telephony

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An overview of Gradwell's cloud telephony services for UK small business.

An overview of Gradwell's cloud telephony services for UK small business.

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    Gradwell Cloud Telephony Gradwell Cloud Telephony Presentation Transcript

    • Cloud Telephony for Small Business “VoIP has proved to be a real boon for our small business. It has enabled our international staff to actively work together in driving sales.” www.gradwell.com | 01225 800 800 | info@gradwell.com
    • What is Cloud Telephony for SMB  A complete phone system that is really useful for your business  Runs over the internet – high quality, low cost  Helps you answer the phone faster, more accurately, anywhere you have an internet connection  Service customers better, do deals faster Gradwell's communication technology puts you in control of your business: our products and services allow you to operate 24/7, connect remote offices, manage enquiries while you sleep. Page | 2 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • What do I get?  Real telephones on your desk or apps on your mobile phone  Real telephone number, either your existing one ported over or a new one.  Any type of number, geographic or national, uk or worldwide  Cloud Telephony / Voice over IP / Internet Telephony = all the same – phone plugs into your broadband router & you make & receive calls. Page | 3 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Example Small Business  5 staff in London Office - Business Broadband 3 yr old Current Gradwell Calls £ 80 £ 65 Phones £ 40 £ 40 Broadband - PA works from home 2/5 Service £ 50 £ 50 - 3 Phone Lines  CEO works from home  Email, website Email £ 50 £ 200 - Fragmented IT & Telecoms Server Maintenance - 2003 Server Website £ 10 £ 10 Totals £ 380 £ 215  Office Phones  Personal - Broadband @ Home  4x Personal Mobiles Page | 4 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Benefits to our example customer  £165 of monthly savings  Intercompany calls are free  20% saving on other calls  Phone system that supports home working  Seamless remote working  No downtime with on-site servers  Gradwell can advise on faster & more reliable broadband Page | 5 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Trades, Construction, Facilities  Use voicemail 2 text to receive a short transcription of your messages – saves hours of listening to voicemail.  Simply forward voice & fax messages to a colleague for instant action Page | 6 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Professional, Finance, Legal & Property  Record all your calls & download them from our website on demand  Download call stats to get an audit trail of who called where.  Fax2Email means you get faxes as a PDF file, voicemails & emails combined in one inbox.  Cloud Telephony allows you to combine multiple phone lines down a single broadband line – so you only need one BT line  Our line rental is upto 40% cheaper Page | 7 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Manufacturing & Distribution  DECT cordless phones can give universal coverage across a warehouse  Calls between sales offices & distribution center's are free  Why not connect your network of resellers, or give the factory in china a phone for free calls across the supply chain?  Call barring, internal only phones & max spend limits give peace of mind that employees are not running up big bills. Page | 8 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Film Support, Creative Industries & IT Service  A Film Producer client has a Hollywood & a London number on his phone  The studios think he is just down the road  He had no roaming charges whilst in Cannes for 2 weeks  Using a local pay-go SIM and used our app to make calls over 3G & wifi Page | 9 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Restaurants, Cafes & Bars  Frequently Bars, Restaurants and Hotels don’t have enough lines and miss bookings due to cold calls.  Cloud Telephony never gives an engaged tone & can ring multiple phones at once.  If you are on the phone, calls can transfer to a reservations service Page | 10 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Expat & Overseas Business  Create a UK presence while you work away. No matter what time zone you’re in, Gradwell’s time-of-day routing will ensure you’ll never miss a call.  Use our digital receptionist & caller id routing to send calls to the right person  Give your manufacturer a local number that they can use to call your UK office on – no more international phone bills.  Use our free conference calling to keep the team coordinated. Page | 11 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • When is a good time to switch?  Customers often switch telephony systems at a point of change in their business - Moving premises - Expanding or Downsizing  Voice & broadband moves can be coordinated, number porting choreographed and the system setup & tested in advance of the big day Page | 12 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • What are the phones like?  Fixed or Cordless  Glass, Metal, Plastic or Rugged  Great value through to high end handsets  Caller ID, Hold, Transfer, Conference, Divert, Directory all come as standard £56.50 £120 £81 £78 Page | 13 All prices ex VAT www.gradwell.com | 01225 800 800 | info@gradwell.com
    • What does it cost? Cloud Telephony for Business (Multi-User) Single User • £4 per month • One number / Line • Voicemail • • • • • Answer your calls on your desk phone or mobile • Supports additional numbers & direct dials All Cloud Telephony options include: Page | 14 £8 per month One Number 2 Lines Ten Extensions Ring Groups Call queuing Caller ID Routing Calendar based Routing PIN Controls Hot Desking Music On Hold Voice Menus Conferencing All prices ex VAT www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Call Bundles Our call bundles offer a cost effective way for you to fix your business telephony costs – let us analyze your bill & recommend a package. No of Mins 1000 2000 3000 4000 5000 10000 UK LandLine £8.00 £12.00 £16.50 £20.00 £22.50 £45.00 UK & International £9.00 £16.00 £21.00 £25.00 £27.50 £50.00 £55.00 £100.00 £135.00 £160.00 Uk Mobile £187.50 £350.00 International Bundle includes land line calls in Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, USA Page | 15 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Online Self Service – Telephony Dashboard Multi Call Queue / Company Welcome Announcement Free Voicemail Per Handset Voicemail To Email Free Caller Diversion / Forward Call Pickup Call Transfer Free Hunt Groups Do Not Disturb Feature Incoming Call Rules Music On Hold Management Conference Calling Free Site to Site Calls Free Internal Calls Free Web Portal System Free Itemised Billing Free Caller ID Display Page | 16 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • What happens when it goes wrong?  Gradwell is a UK based company of 70 people dedicated to SMB cloud services based in Bath  24x7 Operations: We have operations people in our office 24x7 monitoring the system proactively  Dedicated Business Support: We have a great team dedicated to supporting cloud telephony  You can phone, email or chat with us  Our support team has 90% customer satisfaction, on average we respond with a solution in 4 hours and solve all problems within 10 hours  We promise to fix major faults within 4 hours  We publish our reliability in public online Page | 17 www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Who are we? Gradwell is the market leader in the provision of cloud communications services (internet, email and telephony) to small and medium sized UK businesses. We provide technology for every line on your business card www.gradwell.com | 01225 800 800 | info@gradwell.com
    • Who are we?  Established in 1998  Independent provider of Cloud Communications  Multi-Award Winning Technology & Service  A growing, ambitious business - 20,000+ customers, 65,000+ Phone Lines - 250 local partners  Outstanding levels of service and ongoing customer care  £2M of Technology Investment in 2012/2013 Page | 19 www.gradwell.com | 01225 800 800 | info@gradwell.com