A Web for Everyone
Involving People with Disabilities in
UX Research
presents
Tweet with other attendees: #UTWebinar
Conne...
Topics
• 10 Practical Insights from UX Research
– Contextual Inquiry Interviews
– Usability Studies
• 10 Design Insights f...
10 Practical Insights from UX Research
Contextual Inquiry Interviews
What they are
• Observing users in their environment
• Listening and asking questions
• Audio recording and taking notes
What they’re good for
• Learning different ways people work
• Understanding issues people encounter
• Identifying opportun...
How we use the results
• Informing the audit test plan
• Providing first-person perspective on issues
• Presenting issues ...
1. Wear walking shoes and be ready to go to participants
http://www.photos-public-domain.com
2. Offer your elbow as a guide for blind participants
http://www.wikihow.com/Walk-With-a-Blind-Person
3. Take notes and have multiple modes for recording
4. Consider the full context for opportunities for improvement
http://blueoutdoor.com
Usability Studies
What they are
• Observing users working through tasks
• Listening, guiding, and asking questions
• Understanding the inten...
What they’re good for
• Learning different ways people work
• Identifying accessibility barriers
• Identifying elements th...
How we use the results
• Identifying usability and accessibility issues
• Providing first-person perspective on issues
• B...
5. Partner with advocacy and support organizations
6. Make sure participants have reliable transportation
http://en.wikipedia.org/wiki/The_Ride_(MBTA)
7. Send documents in advance and bring a signature guide
http://www.rentbyownerguide.com
http://optelec.lowvision.com
8. Have a doggy bed available for service dogs
http://www.dogsupplynetwork.com
9. Video recording provides the most accurate representation
The fact that
[company] is doing
this exercise makes
me optimistic for
the future.
I want to thank
[company] for their
wil...
10 Design Insights from UX Research
1. Consistent control locations help non-visual touchscreen users
Screenshot of train schedule
2. Complex tables are difficult to track when magnified
3. Print matters, too—printed versions should support large print
4. Critical information should not be on the right side of the screen
Screenshot of focused dialog
5. Setting focus is disorienting when using screen magnification
Screenshot of product page with overlay menu
6. Overlays can be difficult to distinguish when magnified
7. Text entry is more difficult than selecting from predefined
values…
…except on an iPhone with Siri
8. Swipe gestures don’t work consistently with VoiceOver
Screenshot of page with colored panels
9. Layouts with grouped elements work well when magnified
Screenshot of CNN page with elements loading
10. Slow loading pages impact accessibility, too
Accessibility + User Experience =
Accessible User Experience =
A Web for Everyone
@awebforeveryone
paciellogroup.com
@gradualclearing
UserTesting Enterprise
Accelerated learning + deep insights + your target audience
db@usertesting.com
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A Web for Everyone – Involving People with Disabilities in UX Research

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10 practical insights and 10 design insights learned from contextual inquiry interviews and usability studies that involved people with disabilities. Presented in a usertesting.com webinar on March 11, 2014.

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A Web for Everyone – Involving People with Disabilities in UX Research

  1. 1. A Web for Everyone Involving People with Disabilities in UX Research presents Tweet with other attendees: #UTWebinar Connect with UserTesting Twitter: @UserTesting | Facebook.com/Usertestingcom Host: Darrell Benatar, CEO of UserTesting Sarah Horton Co-author of A Web for Everyone
  2. 2. Topics • 10 Practical Insights from UX Research – Contextual Inquiry Interviews – Usability Studies • 10 Design Insights from UX Research
  3. 3. 10 Practical Insights from UX Research
  4. 4. Contextual Inquiry Interviews
  5. 5. What they are • Observing users in their environment • Listening and asking questions • Audio recording and taking notes
  6. 6. What they’re good for • Learning different ways people work • Understanding issues people encounter • Identifying opportunities for improvement
  7. 7. How we use the results • Informing the audit test plan • Providing first-person perspective on issues • Presenting issues not identified in audit
  8. 8. 1. Wear walking shoes and be ready to go to participants http://www.photos-public-domain.com
  9. 9. 2. Offer your elbow as a guide for blind participants http://www.wikihow.com/Walk-With-a-Blind-Person
  10. 10. 3. Take notes and have multiple modes for recording
  11. 11. 4. Consider the full context for opportunities for improvement http://blueoutdoor.com
  12. 12. Usability Studies
  13. 13. What they are • Observing users working through tasks • Listening, guiding, and asking questions • Understanding the intent behind behaviors • Video recording and taking notes
  14. 14. What they’re good for • Learning different ways people work • Identifying accessibility barriers • Identifying elements that impede success
  15. 15. How we use the results • Identifying usability and accessibility issues • Providing first-person perspective on issues • Building awareness and understanding
  16. 16. 5. Partner with advocacy and support organizations
  17. 17. 6. Make sure participants have reliable transportation http://en.wikipedia.org/wiki/The_Ride_(MBTA)
  18. 18. 7. Send documents in advance and bring a signature guide http://www.rentbyownerguide.com
  19. 19. http://optelec.lowvision.com
  20. 20. 8. Have a doggy bed available for service dogs http://www.dogsupplynetwork.com
  21. 21. 9. Video recording provides the most accurate representation
  22. 22. The fact that [company] is doing this exercise makes me optimistic for the future. I want to thank [company] for their willingness to even explore accessibility issues. 10. People appreciate efforts to improve accessibility
  23. 23. 10 Design Insights from UX Research
  24. 24. 1. Consistent control locations help non-visual touchscreen users
  25. 25. Screenshot of train schedule
  26. 26. 2. Complex tables are difficult to track when magnified
  27. 27. 3. Print matters, too—printed versions should support large print
  28. 28. 4. Critical information should not be on the right side of the screen
  29. 29. Screenshot of focused dialog
  30. 30. 5. Setting focus is disorienting when using screen magnification
  31. 31. Screenshot of product page with overlay menu
  32. 32. 6. Overlays can be difficult to distinguish when magnified
  33. 33. 7. Text entry is more difficult than selecting from predefined values…
  34. 34. …except on an iPhone with Siri
  35. 35. 8. Swipe gestures don’t work consistently with VoiceOver
  36. 36. Screenshot of page with colored panels
  37. 37. 9. Layouts with grouped elements work well when magnified
  38. 38. Screenshot of CNN page with elements loading
  39. 39. 10. Slow loading pages impact accessibility, too
  40. 40. Accessibility + User Experience = Accessible User Experience = A Web for Everyone
  41. 41. @awebforeveryone
  42. 42. paciellogroup.com @gradualclearing
  43. 43. UserTesting Enterprise Accelerated learning + deep insights + your target audience db@usertesting.com
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