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Leadership and Team Effectiveness

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    Notes on slide 1

    Key Points: Notes: Have everyone introduce themselves (name, location, time at AC) ASK: Have people raise hands if they have been a manager >12-18 months. - let them know you will turn to them for their perspectives throughout the day Self Intro (introduce Host Partner if new for 2nd week) Check: Make sure everyone has done their MBTI - if not needs to be done by midmorning Do Banking Ice Breaker (45 mins.) Distribute materials kit (1 per table) Have teams perform ice breaker Debrief: How successful was your team What contributed to the success What contributed to the failure Flip chart responses Transition:

    Key Points: There is a lot of written material about this topic. We chose to focus on the ones most relevant to your role and career. (manage participants expectations) We could spend a whole day on this topic but there is only so much we can cover, consider this as food for thought and some tools to apply the basics Today is going to be a time to develop some skills that focus on the “people” aspects of being a good manager. There are many areas of interpersonal skills that we could cover, we’ve tried to pick the ones most relevant to this time in their career and most able to provide a starting point for their own individual development. Not going to make you “perfect” in one day. Going to give you things to think about and some tools to take away. Challenge you to engage and take time out and really think about the concepts that are going to be discussed. Really take a look at your client and team relationships. Notes: Complete Ice Breaker before getting to this slide 1 to 2 minutes on slide Transition:

    Key Points: This helps us identify why group processes affect your work We know what the “what is” we will focus on the “How” Group Processes can have a large influence on your overall work experiences Notes: 1 to 2 minutes on slide Transition:

    Key Points: Notes: Transition:

    Notes: To determine what percentage of the class that was in each quadrant to show the diversity, do this activity: Raise hand if in corner, Raise hand if in 4 middle, Raise hand if in 4 outers. Exercise: (Overheads 23-24) Have students summarize/map their team’s MBTI types by doing the following: In classroom team, create a flipchart that looks like this: E I S N T F J P Put a tally mark next to each preference for each person on your team that has that preference. Use the following questions to think about type and your team. For the preferences that you have a balanced representation on your team, what is good about that? What might be a challenge because of the balance? For each preference for which your team is NOT balanced, what could your team be missing? For the preferences in the minority, are they being heard? If there are missing preferences, what could your team be missing and what should your team do about it? On a flipchart, create an action plan for how you will work together as a team over the next several days to complete a case presentation, taking into account your individual preferences. Instructor Tip: Do large group inventory (4 corners; middle) Normally question = hypothesis of success profile = ENTJ NOT PROVEN Caution = some people have worried MB profile will be in personal file = No. HR knows you attended and completed but do not have access to MBTI

    Key Points: Why you can make a bad/ process doesn’t feel good is to the degree the decision is tacit or explicit/ relevant to importance Notes: Transition:

    Key Points: Notes: Ask the students to think of their favorite vacation destination Build: a flip chart discussing favorite vacation destinations: Record the responses Chart up to 10-15 Now ask: “Now, pretend we’re all one big family and we need to decide where to go on vacation together. Have students indicate why they selected their destinations Record responses Walk students through exercise of mapping options with evaluation criteria. Tally results to come up with a final answer. Wrap-up by introducing toolkit – Memory Jogger Transition:

    Key Points: Notes: Instructor Tip: Create on flip charts (2) a tally like page 10 on participant guide. Have as many teams as in room. Transition:

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    Leadership and Team Effectiveness - Presentation Transcript

    1. Consulting Project Management: - Leadership and Team Effectiveness Download the entire document at: www.gazhoo.com
    2. The objective of this module is to focus on some interpersonal skills so that you can enhance relationships with your clients and team members
      • The first step toward becoming an effective consultant is to understand yourself
      • Learning to effectively work on teams is critical to how we work at XYZ
      • Applying principles of personal and team effectiveness will help you succeed in your career at XYZ as well as in other dimensions of your life
      Why is This Important? Download the entire document at: www.gazhoo.com
    3. Group processes can have a large influence on your overall work experiences. Hours Worked per Day Time mean Special cause/ 1-off ? Common Cause Adjust boundaries ?
      • Boundaries are defined by:
      • A. Content
      • (the what )
        • Goals/Objectives
        • Timing
        • Workplan/Agenda
        • Deliverables
        • Problems/Issue Areas
        • Industry
      • B. Group Process
      • (the how )
        • Expectations
        • Roles
        • Ground rules
        • Decision making
        • Handling conflict
      Download the entire document at: www.gazhoo.com
    4. Myers-Briggs Type Indicator Where You Get Energy Thinks out loud Energized by people Initiates No privacy filter Breadth Wants to change the world Headlines Needs alone time Observes Privacy filter Depth Wants to understand the world How You Gather Data Five senses (experience) Concrete reality Details Future based on past experience Just the facts/not much interpreting Practicality “ Sixth sense” (possibilities) Expectation Big picture/Patterns Future based on new ideas Interprets Innovation How You Make Decisions Objective Business first, then people Logical Principles Treats other fairly Takes it personally People first, then business Gut feeling Harmony Treats others as they need to be treated Approach to Life Planful Closure Commitment Decisive Be right Purposeful Spontaneous Open-ended Everything is negotiable Curious Miss nothing Adaptable E XTROVERT I NTROVERT S ENSING I N TUITING T HINKING F EELING Download the entire document at: www.gazhoo.com J UDGING P ERCEIVING
    5. Map your team’s Meters Briggs types. Source: Introduction to Types in Organizations Download the entire document at: www.gazhoo.com ISTJ ISTP ESTP ESTJ INTJ INTP ENTP ENTJ INFJ INFP ENFP ENFJ ISFJ ISFP ESFP ESFJ
    6. Regardless of the approach you take, it is important to recognize the need to diverge before you converge. Problem Decision Diverge on ideas on how to solve the problem Converge to a solution or decision Options Evaluation Criteria
      • Tacit Explicit
      • Relative Importance
      Download the entire document at: www.gazhoo.com
    7. Think of your favorite vacation destination ... Download the entire document at: www.gazhoo.com
    8. How Effective Is Our Team? Download the entire document at: www.gazhoo.com Team A Team Team C Team D Step 1 Average Individual Score Add the total individual scores from the scoring chart for all of the members of your team and divide by the number of members. 29 33 4 41 Step 2 Team Score Enter your total team score from the scoring chart 12 14 68 16 Step 3 Difference Score Subtract the team score from the average individual score. If the team score is lower, put a (+) sign with the difference score. If the average individual score is lower, put a (-) sign with the difference score. +17 +19 -14 +25 Step 4 Team effectiveness Score (%) Divide the difference score by the average individual score. The larger the percentage, the greater the team’s effectiveness. +59% +58% -26% +61% Step 5 Best Individual Resources Enter the best (lowest) Total individual score here. This person was the teams best resource 14 13 47 37 Step 6 Unused Team Resources How many total individual scores were lower than the team score? This represents the resources that were not sufficiently utilized. 0 1 2 0 Step 7 Synergy Was synergy reached? Enter yes or no. Synergy is achieved when the team score (Step 2) is lower(better) than the score achieved by the individual resource on your team (step 5) Yes No No Yes

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