Position Paper Issue Chick-‐fil-‐A is in the midst of a controversy. President and chief operating officer of the fast-‐food chain, Dan Cathy, said in a radio interview that “we are inviting God’s judgment on our nation when we shake our fist at him and say, ‘We know better than you as to what constitutes a marriage.’” Cathy is very firm on his stance that traditional marriage is the only marriage acceptable. He does not believe same-‐sex marriage should be supported. Other information leaked that said Chick-‐fil-‐A is funding anti-‐gay groups. Customers are forming boycott groups against the company and protesting possible new locations, specifically in Chicago. Effect This issue is affecting every part of the company from the top management to the employees at the restaurants. Customers are becoming angry at Chick-‐fil-‐A due to difference in personal opinions and stopped visiting the restaurants. The dispute between the rights of same-‐sex unions now is taking a toll on the employees. Several events of harassment of the employees occurred at numerous locations. In Atlanta, an irate customer pulled up to a drive-‐thru window and yelled at the employee at the window for supporting Chick-‐fil-‐A by working there. In three different locations in Arizona, drive-‐thru customers threw food at employees. The Chicago City Council also threatened to deny permits to build new locations in the city. Position
Chick-‐fil-‐A begins to broaden its views since the media and others began to attack the company. Dan Cathy, president and chief operating officer of Chick-‐fil-‐A is now friends with Shane Windmeyer. Windmeyer is the leader of a national gay rights group. Cathy contacted Windmeyer to learn more about gay rights and get an understanding of the opposing views. Dan Cathy increased his knowledge on the topic of gay rights, which resulted in the redirection of funding to organizations outside of the anti-‐gay community. Benefits Cathy is now establishing a relationship with the gay community put aside his personal opinions, which is attracting customers back to the restaurant. This relationship is causing the harassment rate to go down. Chick-‐fil-‐A is working with the city of Chicago to continue with the opening of a new restaurant. Chick-‐fil-‐A is leaving the debate over same-‐sex marriage to the government. Chick-‐fil-‐A is focusing on customers to continue to serve great food, provide hospitality, and provide a positive influence to all those who come in contact with Chick-‐fil-‐A.