Serviciile de curierat fata in fata cu magazinele online, (keynote speeches si sesiune interactiva Q&A - esentiale pentru orice magazin online). Lector: Gian Sharp (CEO Cargus) prezentare sustinuta in cadrul Conferintelor Nationale de e-Commerce, 27-28 mai 2013, Bucuresti, Romania

3. Four in ten internet shoppers are significantly influenced
by delivery choice when choosing a retailer
Trends
The online retail environment has an ‘open all hours’
mentality
“Retailers desire high levels of service at all times and failure to meet these
expectations can potentially damage the reputation of the retailer and the
strength of their relationship with the customer.”
Carol Woodhead, CEO of Hermes Courier
Consumers increasingly want a delivery service that is
tailored to their precise circumstances
58% of consumers living in urban areas would find
appealing if a retailer offers to make deliveries to a parcel
shop

4. Trends
Research highlighted the increasing importance of effective
customer service to resolve any delivery issues:
58% of consumers want a reply within an hour
60% expect any problem to be resolved first time
69% claiming that a bad customer experience would have a very
negative effect on their decision to use a particular supplier again
24% of consumers would tell people about a bad experience using
Facebook and 10% via online forums
“The delivery expectations of the consumer are higher than ever and the findings of the
survey underline the importance for carriers and retailers to work together to develop
highly flexible, responsive and efficient solutions that meet the precise needs of the
internet shopper. The consumer is shopping online because of the convenience and
savings that can be made, so the delivery needs to reflect these motifs.”
Carol Woodhead, CEO of Hermes Courier
Source: The Parcel Deliveries Usage and Attitude Survey, UK, November 2012

7. The phenomenon was
sparked in Romania

8. Product categories shoppers are most interested in:

9. Source: Today I Found Out.com

11. Upgrading fleet capacity with 30%
Extending warehouse with over 100%
Additional routes for couriers and distribution
Saturday and Sunday pick up with Monday delivery
Proactive reporting every hour with status of
shipments (real time visibility)
Logistic Features

12. Extending Retail Network to provide a simple
and affordable way of sending personal and
business parcels, as well as allowing retailers to
offer a cost effective means of returning
unwanted
Quicker accessibility to Contact Center : CTI, IVR,
Automated dialing for abandoned calls
Customer Contact Features
Last Generation PBX offering multiples contact
ways:
Extended hours for Contact Center up to midnight

13. Solutions for customers that use on-line shop
platforms to integrate with Cargus applications
Smart Phone Application for IOS, Android and
Windows systems for : Online orders, Track and
Trace, Contact, eBilling, Cash On Delivery
Tehnical Features
SMS Prealert Service & eMail Alert Service

14. Starting August 2013 we will post Cargus’s plans to cope with
Black Friday on both www.cargus.ro and www.blackfridaycurier.ro
www.blackfridaycurier.ro

16. a tailored program for eCommerce environment
designed for all categories of customers: large, medium and small
START-UP
What can be better when you are a beginner
than a wise advice of the experienced?
– a module within the program, designed to be
closed to the new entrepreneurs

17. Next step is
Yours !

18. Try
Try