What If You Let Citizens Build Your Website?


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Workshop delivered by GovLoop Community Manager Andrew Krzmarzick at the National Association of Government Webmasters Annual Conference in Kansas City on September 11, 2012.

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What If You Let Citizens Build Your Website?

  1. 1. Andrew Krzmarzick, GovLoop
  2. 2. Reality?No No No What do you do when yourhands are tied behind your back?
  3. 3. Relief? Innovators: Rabble Rousers: (the people who want to (the people who are experiment / explore new most, uh, vocal inapproaches to old problems) pushing for progress) Hackers: (the impatient people who take matters into their own hands) How do you harness the power of people who just want to make things better?
  4. 4. Vision Government: Citizens: Leverage the town’s Provide a place to energy and talent present their problems(beyond your time and effort) (and get them solved) Vendors: Find a forum to show their smarts (and build new business) Is there a virtuous cycle that you can create in your city?
  5. 5. Why I’m Here You: Me:innovators looking for Educator turned ideas and examples community manager GovLoop: knowledge network for 60,000 government innovators How can you replicate leading practices more quickly?
  6. 6. Why You’re Here• CityCamp: Road Trip from Chicago, IL to Raleigh, NC (Part I)• Hackathons: Brilliance in Baltimore, MD• Social Web: Mom-Daughter Tornado Turnaround in Joplin, MO• LocalWiki: Cross-Country from Davis, CA to Raleigh (Part II)
  7. 7. CityCamp
  8. 8. Stimulate, Participate,Collaborate, RepeatEach City Camp has 4 main goals:1. Bring together local government officials, municipal employees, experts, programmers, designers, citizens and journalists to share perspectives and insights about the cities in which they live2. Create and maintain patterns for using the Web to facilitate local government transparency and effective local governance3. Foster communities of practice and advocacy on the role of the Web, mobile communication, online information, and open data in cities4. Create outcomes that participants will act upon after the event is over
  9. 9. Its an un-conference...Some rights reserved by acnatta ...there are couches. Some rights reserved by wrkng
  10. 10. CityCamp started in Chicago in January 2010
  11. 11. 22The number of cities that have held aCityCamp900*Roughly the number of people whoattended CityCamps in 2010. (Abouttwice as many registered, which meansthey at least visited our pages.)519The combined number of members inCityCamp forum at e-democracy andgroupat GovLoop.1,090 Facebook fans879Posts in the forum *(as of 4/26/2011)
  12. 12. Open Source Brand
  13. 13. http://citycamp.govfresh.com/start-a-camp/#web
  14. 14. http://citycamp.govfresh.com/start-a-camp/ START A CAMP
  15. 15. #1Join theCommunity.IntroduceYourself.
  16. 16. #2Fillout this Form.Get aweb site.
  17. 17. #3 Host a Meet Up
  18. 18. #4PlanyourCamp
  19. 19. #5CAMP!
  20. 20. #6REPEAT!
  21. 21. Talk Among Yourselves• What do you think of the CityCamp concept?• How could it benefit your community?• Are there people who would latch on to this idea?• How could it save you time and money?
  22. 22. Hackat hons Peopl e I deas + Tech Fun
  23. 23. A hackat hon i s . . .• an event where small teams design, create, & demo a project within a short timeframe• usually tech-focused, but not always
  24. 24. To you, B t i m i s . . al ore .
  25. 25. B i t ’s m ut uch m e! or
  26. 26. WB LA ES M 53
  27. 27. A B es rt yt• Hosted & designed by the Walters Art Museum• Intended to bring people into the museum & get staff out• Built programs & applications inspired by art or to address museum-specific challenges
  28. 28. The Creat i ons•Applications that – let visitors view an overlay of how artwork looked at its time of creation – map the Walters museum & connect visitors with information on the museum website – provide more context to the artwork – let visitors leave a virtual note associated with artwork – use badges & games to engage students•Three-dimensional plastic prints of theWalters’ artwork•API that provides access to the collectioninformation•Mobile-friendly website based on GoogleFloorplans
  29. 29. The O com ut es• People who hadn’t been to the museum came to the museum & seem likely to come back• Staff became more excited about technology and its possibilities
  30. 30. • http://www.flickr.com/photos/swaimsketching/6989485446/sizes/o/• http://www.flickr.com/photos/ralphhogaboom/4639108371/sizes/l/• http://www.flickr.com/photos/lungstruck/4431678091/sizes/o/• http://www.flickr.com/photos/bnorthern/106094455/sizes/o/• http://davetroy.com/docs/baltimore20120624.jpg• http://www.flickr.com/photos/nostri-imago/3461160785/sizes/l/• http://www.flickr.com/photos/krapow/5180940668/sizes/l/
  31. 31. Talk Among Yourselves• What do you think of Hackathons?• How could it benefit your community?• Are there people who would latch on to this idea?• How could it save you time and money?
  32. 32. On May 22, 2011 at 5:41 p.m. an EF-5 Tornado Hit Joplin Missouri• 161 lives lost and more than 1,000 Wounded• Over 7,500 Homes and 530 Businesses decimated• 28 Churches and several schools were either damaged or destroyed• Half of Joplin’s Medical infrastructure destroyed• 1/3 of the city affected• As of 5/22/12 over 130, 000 Volunteers have come to Joplin’s aid
  33. 33. St. John’sHospital
  34. 34. It was all about Crowdsourcing• Crowdmap• Google documents and spreadsheets (now Google Drive)• Dashboard type website• Gmail• Google Maps• Facebook• Twitter• Text Messaging/ SMS• The Telephone!• Google Voice• Facetime• Google Alerts
  35. 35. It’s still all about CrowdsourcingRecovers.orgBottlenoseGoogle.orgWikisFlickr/ Instagram
  36. 36. http://extension.missouri.edu/greene/documents/PlansReports/using%20social%20media%20in%20disasters.pdfJoelclark.comRecovers.org
  37. 37. Talk Among Yourselves• How can you empower citizens for emergency response?• Do these things just happen or can you “plan” for your it?
  38. 38. The LocalWiki Project NAGW, 2012-9-11
  39. 39. Im Philip! Email me!philip@localwiki.orgTwitter-ize me! @philipn
  40. 40. So much knowledge lost
  41. 41. We brainstormed
  42. 42. Today its used for..
  43. 43. Pepperspray-related pages had 25,000 Visitors 700 Edits about the incident 100 Contributors in one week.
  44. 44. Current statistics Every day 1 in 6 residents visits Every week roughly half the residents Every month nearly everyone in Davis 18k contributed, city population is 60k
  45. 45. The question: How can we replicate this?How can we improve on this?
  46. 46. www.localwiki.org
  47. 47. The open-source, open-content effort to share the worlds local knowledge
  48. 48. A new kind of wiki software designed, from the ground up, for local communities
  49. 49. Technology needs Ease of use above all Locally-oriented – a sense of place Adapted to communities usage
  50. 50. Atomic unit: the page
  51. 51. Anyone can edit a page and add what they know.
  52. 52. When anyone can edit, its essential to be able to know whats changed
  53. 53. Mapping
  54. 54. Pages can have maps
  55. 55. And we can edit the map just like we edit a page
  56. 56. Focus on local means we can do cool stuff
  57. 57. ..tons more to come
  58. 58. Focus communities
  59. 59. “This could only work in Davis, California”
  60. 60. h
  61. 61. LocalWiki network is spreading
  62. 62. Get involved! localwiki.orgguide.localwiki.org
  63. 63. Questions..and please be in touch!Im philip@localwiki.org
  64. 64. trianglewiki.orgA website about the Triangle Region (NC)that anyone can edit.Reid Serozireid@serozi.com@reidserozi
  65. 65. OLD SCHOOL TRIANGLE WIKI 2006 - 2007
  66. 66. Triangle Wiki is part of an open-content, open-source effort to share theworlds local knowledge.http://localwiki.org/
  67. 67. Triangle Wiki runs on an open sourceplatform called LocalWiki. http://localwiki.org/
  68. 68. CityCamp Raleigh ProjectRaleigh citizens creatingsolutions for open government.
  69. 69. Brainstorming sessions driven bycitizens were common in thebeginning.
  70. 70. Fall 2011: Invitation only for project members and subject leaders to contribute content. February 2012: Soft launch dubbed “Triangle Wiki Day”. “There is growing momentum to open the Triangle Wiki to everyone. We need to create 1000 wiki pages by March 14th [2012]…”https://trianglewiki.org/Wiki_Community/Launch_press_release
  71. 71. With over 1,000 pages and a thrivingcommunity, the Triangle Wiki officiallylaunched on March 14th 2012.
  72. 72. Content growth continues and newcontributors join.
  73. 73. Wiki organizers are engaging withlocal editors and visitors using socialmedia and e-newsletters.
  74. 74. Open Content is priceless and valuable."Almost every final CityCamp idea hadincorporated a stream of contentfrom Triangle Wiki," - CityCamp Organizer
  75. 75. Partnerships are developing with local government, organizations, Gov 2.0 solutions and commercial start-ups.http://localwiki.org/blog/2012/aug/31/localwiki-api-released/
  76. 76. http://www.raleighnc.gov/open
  77. 77. http://www.townofcary.org/Town_Council/Special_Committees/Technology_Task_Force.htm
  78. 78. City website is the authority.The local wiki is the citizens version.
  79. 79. Add existing content from the City PublicAffairs Department to the wiki.
  80. 80. Help us reach our epic goal: 1000 pages by March 14.All hands on deck! The wiki is nowopen to the public after a very successful softlaunch on Triangle Wiki Day.
  81. 81. New Reality http://www.hasadna.org.il/en/our-projects/open-budget/Citizens are building your websites: are you ready work with them?
  82. 82. New RealityAndrew@GovLoop.comGovLoop.com/profile/AndrewKrzmarzickLinkedIn.com/in/AndrewKrzmarzick202-352-1806@krazykriz