Performance Management for HR Practitioners - Week 2 Webinar
 

Performance Management for HR Practitioners - Week 2 Webinar

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What is the difference between coaching and counseling? How can you better provide feedback? This presentation focuses on the communication skills required to effectively use performance management.

What is the difference between coaching and counseling? How can you better provide feedback? This presentation focuses on the communication skills required to effectively use performance management.

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  • Welcome - Steve
  • Agenda - Steve
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  • Steve:Ryan Hendricks joined the U.S. Office of Personnel Management (OPM) as a Human Resources Consultant in 2009. Since then he has worked on projects relating to selection and recruitment, developing and implementing Federal performance management programs, reviewing Senior Executive performance plans for OPM policy requirements, and delivering training on writing measurable results, communication and feedback, and working in the virtual team environment. Recently, he has worked on a telework survey validation project; leading a team to develop and implement survey measures associated with telework. Ryan received his M.A. from George Mason University in Industrial/Organizational Psychology and his B.A. from the Pennsylvania State University in Psychology. During his free time, Ryan enjoys being outdoors, physical activity, and perfecting his culinary skills in the kitchen.
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  • RyanCoachingCounselingProviding FeedbackActive ListeningProviding InstructionGathering InformationNone
  • RyanCounseling and Gathering InformationActive Listening and Providing FeedbackProviding Instruction and Gathering InformationCoaching and Providing FeedbackProviding Feedback and CounselingProviding Instruction and CoachingOther
  • RyanCoachingCounselingProviding FeedbackActive ListeningProviding InstructionGathering InformationNone
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Performance Management for HR Practitioners - Week 2 Webinar Performance Management for HR Practitioners - Week 2 Webinar Presentation Transcript

  • Performance Management for HR Practitioners Week 2: Communication,Coaching and Feedback - Part 1 Instructor: Ryan Hendricks S
  • Your Moderator Steve Ressler GovLoop, Founder and President
  • Week 1 RecapS Strong participation in webinar (60%)S 60+ comments in the live group discussionS Weekly Reflection Feedback: "I hope you’re enjoying the course as much as I am. I’m learning a lot about both performance management and social learning. This week’s webinar helped to achieve the course objectives of identifying practices that encourage more regular and meaningful communication with supervisors/managers, and performance-based actions an HR practitioner can advise a supervisor/manager to take....I think this will go a long way toward improving our Federal Employee Viewpoint Survey
  • Week 2 Webinar AgendaS Week 1, Logistics and SME Intro S Providing Instruction - Guide, p 48S Communication Skills for S Gathering Information - Guide, p. 49 Managers, Guide p. 43 S Polls and InteractionS Coaching - Guide, p. 44 S Q&AS Counseling - Guide, p. 45 S SummaryS Feedback - Guide, p. 46 S Week 2 AssignmentsS Active Listening - Guide, p. 47
  • Webinar TipsS Let’s continue to be interactive: S Submit questions in the chat box - our expert will field themS If you have any technical difficulties, use the chat window S Direct it to the Chairperson and we will address it for youS We are recording each session S After the session, you will be able to find a link to the archived version of the webinar on the Week 2 page of the course group on GovLoopS Don’t forget your reading, discussion and partner reflection!
  • Lesson ObjectiveS At the end of this lesson, you will be able to identify practices that encourage more regular and meaningful communication between supervisors/managers.
  • Introductions: Your Instructor Ryan Hendricks Human Resources Consultant, U.S. Office of Personnel Management
  • Communication SkillsS Skills that indicate strong communication in the performance management process include: S Coaching S Counseling S Providing Feedback S Active Listening S Providing Instruction S Gathering Information S Reaching an agreement S Understanding the employee perspective
  • Let’s Get Started!Communication Riddles…
  • 1. CoachingS Modifying negative work behavior and reinforcing positive performanceS Providing feedback and identifying obstacles
  • 2. CounselingS Can be useful in addressing an employee who is having performance or behavioral problemsS Alerts the employee that there is a problemS Elicits information from the employeeS Guides the employee toward improvement
  • 3. Providing FeedbackS Convey your positive intentS Describe specifically what you have observedS State the impact of the behaviorS Ask for their point of viewS Focus the discussion on solutions
  • 4. Active ListeningS Active listening includes more than just listening to the words that someone is saying. S Pay attention to the tone, Use open-ended behavior, and actions questions. What obstaclesS Ask follow-up questions are preventing you fromS Use open-ended questions completing your work?
  • 5. Providing InstructionS More direct form of communicationS Sometimes it is require to mandate an employeeS Removes employee input from the process
  • 6. Gathering InformationS Focus on resultsS Solicit input from individualsS Jointly arrive at a solution
  • ScenarioS You have been leading a project for the past 2 months which a couple of individuals are assisting on, including your co-worker Glenn S Glenn has been having issues completing his assignments for the project on time, and the work he does complete is full of errorsS You decide to try some of the communication skills you learned from this webinar to address the problem
  • Let’s hear from you! Poll 1:What communication skills, if any, could you use to address this situation?
  • Let’s hear from you! Poll 2:Which combination of these skills would be MOST helpful?
  • Let’s hear from you! Poll Question 3:Are there any communication skills that you would avoid in this situation?
  • Interactive Chat: TimingS What are the best times to provide feedback? The worst? S Time of day? S Day of week? S Situation?
  • Questions? Ask the expert!Submit your questions in the chat window. S
  • Key Points (1 of 2)S Communication plays a vital role in ensuring the success of the performance management processS Despite there being only a handful of formal communications throughout the year, there are plenty of opportunities to offer informal coaching or feedbackS Messages between sender and receiver cannot be transmitted with 100% accuracy
  • Key Points (2 of 2)S Informal coaching and feedback sessions provide the supervisor/manager with an opportunity to modify poor work habits and encourage positive work habitsS Good communication skills will lower the chance that a message is misunderstoodS Supervisors/managers need to be able to integrate their employee’s point of view into their decisions
  • Week 2 Assignments Attend Webinar ✓ Complete Readings o “Powerful Conversations and the Consequences of Avoiding Them” (Blog Post) o “What Is the Value of Coaching in These Times of Uncertainty?” (Blog Post) Engage in Group Discussion (Thursday, March 7 at 2p ET) Submit Reflection to Class Partner by Friday COB Look for next week’s Email
  • Thank YouPlease send questions or course feedback toAndrew@GovLoop.com S