HP Government IT Survey Report - Government 2.0

Government IT Professionals Online Survey Results FINAL REPORT September 2010

Report Contents • Research Objectives & Methodology………………………………………p. 3 • Demographics ………………………………………………………………p. 4 • Summary of Findings………………………………………………………p. 5 2

Research Objectives & Methodology Research Objectives HP would like to understand of the use of social media and other communication and collaboration technologies (referred to herein as “Gov 2.0”) by government IT professionals professionals. Custom Online Survey • Fielded to U.S. government IT professionals of the local, state or federal level • Field dates: September 7 – September 8, 2010 • 103 completed surveys • 19 questions total • 10 min maximum length 3

Demographics Age Type of Agency Role Under 20 yrs: 1% Federal: 23% Contractor: 24% 20 - 24 yrs: 13% State: 43% Full-time Employee: 76% 25 - 34 yrs: 47% Local: 34% 35 - 44 yrs: 20% Size of Agency 45 - 54 yrs: 14% Gender 1-20 employees: 7% 55+ yrs: 6% Male: 65% 21-50 employees: 6% Female: 35% 51-100 employees: 17% 101-250 employees: 20% 251-500 employees: 13% 501-1,000 employees: 10% 1,000+ employees: 28% 4

Summary of Findings

Summary of Key Findings Use and Understanding of Gov 2.0: • Most respondents feel they understand what Gov 2.0 entails. • Respondents described Gov 2.0 as a movement towards collaboration, transparency and technological innovation. • Th most commonly used G 2.0 t l are social networks, bl The t l d Gov 2 0 tools i l t k blogs and video and d id d multi-media sharing. Thoughts about Gov 2.0: g • Main barriers of adoption: Respondents feel that the main barriers to the adoption of Gov 2.0 are security concerns, lack of budget and technical expertise/ability. • Main benefits of a Gov 2.0 initiative: Respondents report that the main benefits 20 of a Gov 2.0 initiative are improved services to the public, citizen participation in government, and collaboration between agencies. • Encouragement of Gov 2.0: Respondents feel the best ways to encourage Gov 2.0 at their agency is through management and an increase of the technology budget. 6

Summary of Key Findings (Continued) Gov 2.0 in Action: • When asking about personal implementation of Gov 2.0 initiatives, we found that many respondents participate in Gov 2.0 through social media sharing and social networks. In addition, many respondents are supporting G 2 0 b adopting and t k I dditi d t ti Gov 2.0 by d ti d improving various technologies in their agency. • A majority of respondents anticipate implementing an ongoing Gov 2.0 strategy within the next year. y Gov 2.0 in the Agency: • Most respondents learn of Gov 2.0 resources and programs available to government agencies through Web 2 0 companies Only 6% of respondents 2.0 companies. reported that there were no resources available. 7

Summary of Key Findings (Continued) Attitudes and Opinions of Gov 2.0 in the Agency: • Nearly 2/3 of respondents agree that Gov 2.0 will improve their agency, while only about half of respondents agree that their agency has embraced Gov 2.0. • A little over h lf of all respondents f l th t th i agency understands what G 2 0 littl half f ll d t feel that their d t d h t Gov 2.0 is, and that their agency puts more effort into implementing Gov 2.0 than other agencies do. 8

Most M t respondents feel th d t f l they understand what G d t d h t Gov 2.0 entails Do you feel you understand what Gov 2.0 entails? 100% 80% 76% 60% 40% 24% 20% 0% Yes No Base: All Respondents (n=103) Q4. Do you feel you understand what Gov 2.0 entails? 9

Gov 2.0: A movement towards collaboration A movement towards collaboration collaboration, increased communication and wider participation. “Gov 2.0 is an attempt to revolutionize government and the way the government does business. It promotes inter- and intra-agency communication at the most basic levels, promotes brainstorming and experimentation to achieve results. It allows for complete transparency, collaboration, participation, and innovation by incorporating technology unlike anything before it. “ “It is a helpful and quick way to “Gives users the choice to interact or get in touch with the collaborate in a social media dialogue government and connect as well as being in a virtual employees and programs ” programs. community.” Base: All Respondents (n=103) Q5. How would you describe Gov 2.0? 10

Gov 2.0: A movement towards transparency A movement t t towards t d transparency of th f the government. “With the proliferation of issues and a scarcity of resources to address them all, leaders inside and outside government are turning to the principles of participation, collaboration, transparency, and efficiency to address the challenges facing our country and the world.” “The open government revolution.” Base: All Respondents (n=103) Q5. How would you describe Gov 2.0? 11

Gov 2 0 A movement t G 2.0: t towards t h l i l d technological innovation A technological innovation and IT summit. “The “Th emergence of IT innovation and th f i ti d the Web as a platform for fostering efficiencies “I believe it is for within government and citizen entrepreneurs to come up p participation.” p with technology that will help government work better and become more efficient.” “Next new thing in internet t h ” i t t tech.” “Gov 2.0 Summit brings together Gov 2 0 innovators from government and the private sector to highlight technology and ideas that can be applied to the nation’s great challenges.” Base: All Respondents (n=103) Q5. How would you describe Gov 2.0? 12

The Th most commonly used G t l d Gov 2 0 t l are social 2.0 tools i l networks, blogs and video and multi-media sharing Video & Multi- Social Networks – TOP 3 General (56%) Blogs (48%) Media Sharing (44%) ( %) Social Collabora- Networks - Podcasting g Wikis (36%) tion suites Gov’t Specific (37%) (33%) (37%) Syndicated Virtual None Other Web Feeds Worlds (11%) (1%) (30%) (27%) Base: All Respondents (n=103) Q6. Which Gov 2.0 tools does your government agency use? (Select all that apply) 13

Concern about security is th t C b t it i the top main b i barrier t i to the adoption of Gov 2.0, followed by lack of budget Security concerns (40%) Lack of budget (21%) What do you feel Technical expertise/ability (14%) are the main barriers to the Uncertainty regarding what resources are adoption of available (9%) Gov 2 0? G 2.0? Lack of a compelling “need” or “reason” (8%) None (9%) Base: All Respondents (n=103) Q7. What do you feel are the main barriers to the adoption of Gov 2.0? 14

Improved services t th public i named as th I d i to the bli is d the top main benefit of a Gov 2.0 initiative Improved services to the public (33%) Citizen participation in What do government (20%) t you feel Collaboration between would be the agencies (20%) main benefit Government transparency (18%) of a Gov 2.0 initiative? Innovation by government (5%) Gov 2.0 offers no benefits (3%) b fit Base: All Respondents (n=103) Q8. What do you would be the main benefit of a Gov 2.0 initiative? 15

Encourage G E Gov 2 0 th 2.0 through management and h t d budget allocation Management takes the lead (31%) Increase technology budget (26%) What i Wh t is Examples of corporate the best way best practices (16%) to encourage Demonstrate ROI or other Gov 2.0 benefits (15%) at your Consulting by outside social media experts (7%) agency? Other (1%) None (5%) Base: All Respondents (n=103) Q9. What is the best way to encourage Gov 2.0 at your agency? 16

Gov 2.0 initiatives: Social media Social t S i l networks, blogs and multi-media are k bl d lti di used to share, recruit and inform. “Several agencies have requested Facebook Several and Twitter pages to allow for the sharing of accomplishments and current activities to be presented in near-real time to interested “Planning to expand the parties.” ti ” social media aspect: working on making all our employees a part of the “Our blog.” network.” “Using social media to recruit new employees.” “Our public relations department uses YouTube for posting videos of important events.” Base: All Respondents (n=103) Q10. Please describe one current Gov 2.0 initiative you have completed, are in the process of doing, or are planning. 17

Gov 2.0 initiatives: Technology improvements Ahhuge variety of technology improvements involving i t ft h l i t i l i hardware, software and training have been initiated to support Gov 2.0. “Data base “Software defined radio (SDR), which improvement.” implements all aspects of signal processing but the analog-to-digital conversion in software, is perhaps the most general cognitive radio example.” “Social computer in the united states army.” “Set up the Set web systems.” “More “Installing it on systems in place computers. computers ” and training the teams that use them.” Base: All Respondents (n=103) Q10. Please describe one current Gov 2.0 initiative you have completed, are in the process of doing, or are planning. 18

Gov 2.0 initiatives: Other common responses Gov 2.0 20 Open-End Responses Initiative Budgeting “We did successful budgeting.” “Working to increase the budget.” o g o c ease e budget “Budget increases.” Community “Communities - Easily collaborate with peers, other Involvement departments and agencies regardless of time & distance.” “Working relations -- getting along - getting things done.” Audio & Multi- “Training videos.” media Sharing “Audiology Education.” “Podcasting i t ti “P d ti instructional material.” l t i l” Improving “Expanding online presence, making info on site easier to Online Presence find.” “Uploading a database of initiatives and accomplishments Uploading on the local web page.” Base: All Respondents (n=103) Q10. Please describe one current Gov 2.0 initiative you have completed, are in the process of doing, or are planning. 19

Timing for implementing a Gov 2.0 strategy A majority of respondents anticipate implementing an ongoing Gov 2.0 strategy within the next year, and 80% of respondents anticipate implementing an ongoing Gov 2.0 strategy within the next two years years. Within the next six months 30% Within the next year 32% 80% Within two years 18% I’ve already implemented an… y p 9% I don’t plan on implementing a… 11% 0% 20% 40% 60% 80% 100% % out of Total (n=103) Base: All Respondents (n=103) Q11. When do you anticipate implementing an ongoing Gov 2.0 strategy? 20

Web 2 0 W b 2.0 companies, gov’t t d publications and i ’t trade bli ti d other gov’t agencies are all important resources From which of the following sources do you learn of Gov 2.0 resources and programs available to gov’t agencies? Web 2.0 companies 54% Government trade publications 48% Other government agencies 46% Friends/family 20% No resources are available 6% None 5% 0% 20% 40% 60% 80% 100% % out of Total (n=103) Base: All Respondents (n=103) Q12. From which of the following sources do you learn of Gov 2.0 resources and programs available to government agencies? (Select all that apply) 21

Agencies and Gov 2.0 My agency puts more effort into implementing Gov 2.0 than other 27% 27% 54% agencies do My agency has embraced Gov 2.0 34% 18% 52% I believe that Gov 2.0 will improve 20 38% 27% 65% my agency My government agency understands 34% 21% 55% what Gov 2.0 is 0% 20% 40% 60% 80% 100% Agree Strongly Agree Base: All Respondents (n=103) Q13. Using a scale of one-to-five, where 5 means “strongly agree” and 1 means “strongly disagree, “ how would you indicate your level of agreement with the following 22

http://www.egov.vic.gov.au	68
http://www.federalnewsradio.com	27
http://www.freebalance.com	16
http://www.thediscourse.us	3
http://stage-v4.federalnewsradio.com	1
http://federalnewsradio.com	1
http://translate.googleusercontent.com	1

HP Government IT Survey Report - Government 2.0

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