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  1. 1. Communication:Selling Yourself in an Interview:**Word Order in English Sentences: English - Discussing Advantages & Disadvantages: easy way to ask questions: Tense Questions: questions for advanced English students: it ready to cookHow to improve your English conversation skills:** How to MASTER your vocabulary: Mistakes – GROW or GROW UP? Simple Phrasal Verbs:**Phrasal verbs – OFF – make off, get off, pull off…**All about phrasal verbs in English: in English – MUST: Grammar - How to ask questions: Grammar - How to learn tenses - ALL tenses!! :
  2. 2. Why do we use "would"?: English - 4 ways to understand what you hear: English - How to Listen and Understand: English with these 5 questions: Pronunciation - 4 Common Mistakes: Interview Skills - Questions and Answers: to Speak English FAST:**How to Remember Vocabulary: English - Bad Habits: Skills - Learn new words and keep a conversation going: - Shall – Would:**Be fluent in English conversation Easy speaking: to understand native speakers questions in English: Grammar - By or Until? : others the way you would like to be treated.Restaurant: SelamatMakan at BubleroadHi, I am Ton from Bubleroad can I ask you a short question or do you want me to call back later?- Later ->When could be convenient for you? Note date&time->exit- No ->When would a call be more convenient for you? Note date&time->exit- Yes ->22. As you live nearby Bubleroad, I’d like to ask you if you’ve heard about a new Restaurant onBubleroad?
  3. 3. - Yes, don’t know the name->3- No, ->3- Yes, It’s ABC ->43. It’s Selamatmakan Restaurant with a nice Indonesian kitchen that provides healthy fresh food fora fair price in a very nice atmosphere. ->54. Then you probably also know that Selamatmakan Restaurant has a nice Indonesian kitchen thatprovides healthy fresh food for a fair price?- Yes->5- No->55. Well, the question I wanted to ask you is the following:Because we are certain we can serve you an outstanding and healthy meal in a very nice atmosphere ,would you like to come over to us sometime this week so we can give you our special new customerintroduction meal at a discounted price.- Ofcourse ->make appointment- Sorry can’t this week ->make appointment- No-> Well anyway I want to thank you for answering my question so clearly. Maybe in some othertime we can still give you a great treat if you want to. If you want just come by at SelamatmakanRestaurant on Bubleroad, you are always welcome.1.1 Why Is It Important to Communicate Well?Learning Objectives1. Recognize the importance of communication in gaining a better understanding of yourself andothers.2. Explain how communication skills help you solve problems, learn new things, and build yourcareer.Communication is key to your success—in relationships, in the workplace, as a citizen of your country,and across your lifetime. Your ability to communicate comes from experience, and experience can be aneffective teacher, but this text and the related business communication course will offer you a wealth ofexperiences gathered from professional speakers across their lifetimes. You can learn from the lessonsthey’ve learned and be a more effective communicator right out of the gate.Business communication can be thought of as a problem solving activity in which individuals mayaddress the following questions:What is the situation?What are some possible communication strategies?What is the best course of action?What is the best way to design the chosen message?What is the best way to deliver the message?In this book, we will examine this problem solving process and help you learn to apply it in the kinds ofsituations you are likely to encounter over the course of your career.Communication Influences Your Thinking about Yourself and OthersWe all share a fundamental drive to communicate. Communication can be defined as the process ofunderstanding and sharing meaning. You share meaning in what you say and how you say it, both in oraland written forms. If you could not communicate, what would life be like? A series of never-endingfrustrations? Not being able to ask for what you need or even to understand the needs of others?Being unable to communicate might even mean losing a part of yourself, for you communicate your self-concept—your sense of self and awareness of who you are—in many ways. Do you like to write? Do youfind it easy to make a phone call to a stranger or to speak to a room full of people? Perhaps someone
  4. 4. told you that you don’t speak clearly or your grammar needs improvement. Does that make you more orless likely to want to communicate? For some, it may be a positive challenge, while for others it may bediscouraging. But in all cases, your ability to communicate is central to your self-concept.Take a look at your clothes. What are the brands you are wearing? What do you think they say aboutyou? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express whoyou are? Part of your self-concept may be that you express yourself through texting, or through writinglonger documents like essays and research papers, or through the way you speak.On the other side of the coin, your communications skills help you to understand others—not just theirwords, but also their tone of voice, their nonverbal gestures, or the format of their written documentsprovide you with clues about who they are and what their values and priorities may be. Active listeningand reading are also part of being a successful communicator.Communication Influences How You LearnWhen you were an infant, you learned to talk over a period of many months. When you got older, youdidn’t learn to ride a bike, drive a car, or even text a message on your cell phone in one brief moment.You need to begin the process of improving your speaking and writing with the frame of mind that it willrequire effort, persistence, and self-correction.You learn to speak in public by first having conversations, then by answering questions and expressingyour opinions in class, and finally by preparing and delivering a “stand-up” speech. Similarly, you learn towrite by first learning to read, then by writing and learning to think critically. Your speaking and writingare reflections of your thoughts, experience, and education. Part of that combination is your level ofexperience listening to other speakers, reading documents and styles of writing, and studying formatssimilar to what you aim to produce.As you study business communication, you may receive suggestions for improvement and clarificationfrom speakers and writers more experienced than yourself. Take their suggestions as challenges toimprove; don’t give up when your first speech or first draft does not communicate the message youintend. Stick with it until you get it right. Your success in communicating is a skill that applies to almostevery field of work, and it makes a difference in your relationships with others.Remember, luck is simply a combination of preparation and timing. You want to be prepared tocommunicate well when given the opportunity. Each time you do a good job, your success will bringmore success.Communication Represents You and Your EmployerYou want to make a good first impression on your friends and family, instructors, and employer. They allwant you to convey a positive image, as it reflects on them. In your career, you will represent yourbusiness or company in spoken and written form. Your professionalism and attention to detail willreflect positively on you and set you up for success.In both oral and written situations, you will benefit from having the ability to communicate clearly.These are skills you will use for the rest of your life. Positive improvements in these skills will have apositive impact on your relationships, your prospects for employment, and your ability to make adifference in the world.Communication Skills Are Desired by Business and IndustryOral and written communication proficiencies are consistently ranked in the top ten desirable skills byemployer surveys year after year. In fact, high-powered business executives sometimes hire consultantsto coach them in sharpening their communication skills. According to the National Association ofColleges and Employers, the following are the top five personal qualities or skills potential employersseek:1. Communication skills (verbal and written)2. Strong work ethic3. Teamwork skills (works well with others, group communication)
  5. 5. 4. Initiative5. Analytical skillsKnowing this, you can see that one way for you to be successful and increase your promotion potentialis to increase your abilities to speak and write effectively.In September 2004, the National Commission on Writing for America’s Families, Schools, and Collegespublished a study on 120 human resource directors titled Writing: A Ticket to Work…Or a Ticket Out, ASurvey of Business Leaders. The study found that “writing is both a ‘marker’ of high-skill, high-wage,professional work and a ‘gatekeeper’ with clear equity implications,” said Bob Kerrey, president of NewSchool University in New York and chair of the commission. “People unable to express themselvesclearly in writing limit their opportunities for professional, salaried employment.” On the other end ofthe spectrum, it is estimated that over forty million Americans are illiterate, or unable to functionallyread or write. If you are reading this book, you may not be part of an at-risk group in need of basic skilldevelopment, but you still may need additional training and practice as you raise your skill level.An individual with excellent communication skills is an asset to every organization. No matter whatcareer you plan to pursue, learning to express yourself professionally in speech and in writing will helpyou get there.Key TakeawayCommunication forms a part of your self-concept, and it helps you understand yourself and others, solveproblems and learn new things, and build your career.3 Amazing Life Lessons From a Chance Encounter: Phone Number: to engage someone in conversationHow To Keep a Conversation Going: Skills - How to keep a conversation going: to start a conversation with strangers in your target language:, Manners Training and Coaching:
  6. 6. - Engaging In Conversation With Strangers