:DefinitionNegotiation is an art of creatingagreement on specific issuebetween two or parties withdiffering view.
Basics Of Negotiation1. There must be at least two or more parties involved.2. There is a common interest between parties.3. Have definite goals and objectives.4. Allow adequate time for the process.
BasicElements of Successful Negotiation1. Positive Attitude2. Knowledge of the Negotiation process3. An understanding of people4. Proper hold on the subject5. Communication skills
Key steps• Identify and define the problem• Understand the problem and bring interests to the surface,• Generate alternative solutions to the problem,• Evaluate alternatives and select among them
Benefits ofNegotiation Avoid surprises Provide more options Provide and gain more knowledge about the subject
Some do not‘s• Do not over react• Do not lose temper,• Do not become over-emotional• Do not insult negotiator
Some does• Be professional in approach• Look confident and relaxed• Be open, sincere and honest• Show respect and value for the other side
:The Negotiator Must Be• Self confidence, patient, empathy.• Know when to start, stop & your bottom line.• If other party respects you they will try harder to agree with you• Aware of non-verbal communication