Enterprise Information Systems


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Enterprise Information Systems

  1. 1. ENTERPRISE INFORMATION SYSTEMS 2008 E: goutama@gmail.com T: @goudotmobi W: www.about.me/goudotmobi
  2. 2.   Intro  to  Enterprise  Information  Systems  (EIS)     Supply  Chain  Management     Customer  Relationship  Management     Business  Intelligence     Knowledge  Management     Business  Process  Management   Enterprise  Information  Systems  Training   2008   2  
  3. 3. Enterprise  Information  Systems  Training   2008   3  
  4. 4.   Generally  any  kind  of  computing  system  that  is  of   "enterprise  class"     Large  volumes  of  data  and  capable  of  supporting  some   large  organization  ("an  enterprise")     Provides  a  technology  platform  that  enable  organizations   to  integrate  and  coordinate  their  business  processes     Single  system  central  to  organization  &  ensure  that   information  can  be  shared  across  all  functional  levels  and   management  hierarchies       Housed  in  one  or  more  Data  centers  ,  run  Enterprise   software,  and  could  include  applications  such  as  Content   management  systems  and  typically  cross  organizational   borders.   Enterprise  Information  Systems  Training   2008   4  
  5. 5.   Software  that  solves  an  enterprise  problem       Written  using  Enterprise  Software  Architecture     Software  that  models  entire  business  enterprise  and   is  the  core  IT  system  of  governing  enterprise       Software  that  is  a  core  of  business  communications   within  the  enterprise      As  a  suite  of  programs  that  have  attached   development  tools  to  modify  the  common  programs   for  the  specific  enterprise     Development  tools  used  are  complex  programming   tools  that  require  specialist  capabilities     Key  elements:  Performance,  Scalability  &   Robustness   2008  Enterprise  Information  Systems  Training   5  
  6. 6. Enterprise  Information  Systems  Training   2008   6  
  7. 7.   Process  of  planning,  implementing  and   controlling  supply  chain  operations  efficiently   &  effectively     Spans  all  movement  &  storage  of  raw   materials,  work-­‐in-­‐process  inventory,  and   finished  goods  from  point-­‐of-­‐origin  to  point-­‐ of-­‐consumption     Software:  Tools/modules  used  in  executing   supply  chain  transactions,  managing  supplier   relationships  &  controlling  associated   business  processes   2008  Enterprise  Information  Systems  Training   7  
  8. 8.   Plan       Managing  all  resources  to  meet  customer  demand       Developing  a  set  of  metrics  to  monitor  the  supply  chain       To  achieve  efficiency,  cost  saving,  high  quality  &  value     Source       Choose  suppliers  to  deliver  goods  &  services       Develop  a  set  of  pricing,  delivery  &  payment  processes  with  suppliers       Create  metrics  for  monitoring  &  improving  relationships     Put  together  processes  for  managing  inventory  of  goods  &  services     Make     Schedule  activities  for  production,  testing,  packaging  &  preparation   for  delivery     Measure  quality  levels,  production  output  and  worker  productivity   2008  Enterprise  Information  Systems  Training   8  
  9. 9.   Deliver       Coordinate  receipt  of  orders  from  customers     Develop  a  network  of  warehouses,  pick   carriers  to  get  products  to  customers       Set  up  invoicing  system  to  receive  payments     Return       Create  a  network  for  receiving  defective   and  excess  products  back  from  customers   2008  Enterprise  Information  Systems  Training   9  
  10. 10.   Internal  resistance  to  change     Convince  people  to  use  the  software  worth   the  time     Otherwise,  they  will  easily  find  ways  to   work  around  it     Many  mistakes  at  first     First  bits  of  information  they  get  from  a   system  might  need  some  tweaking     Warned  about  system's  initial  naiveté,  they   will  think  it  is  useful   2008  Enterprise  Information  Systems  Training   10  
  11. 11. Enterprise  Information  Systems  Training   2008   11  
  12. 12.   Processes  to  handle  its  contact  with  customers  by  storing   information  on  current  and  prospective  customers     Related  Aspects     Front  office  operations:    Direct  interaction  with   customers  e.g.  face  to  face  meetings,  phone  calls,  e-­‐mail     Back  office  operations:  Operations  that  affect  activities   of  front  office  e.g.  billing,  maintenance,  planning,  finance,   manufacturing     Business  relationships:  Interaction  with  other   companies  &  partners  e.g.  suppliers/vendors  and  retail   outlets/distributors     Analysis:  Analyze  Key  CRM  data  to  plan  target-­‐ marketing  campaigns,  conceive  business  strategies,  &   judge  success  of  CRM  activities  e.g.,  market  share,  number   &  types  of  customers,  revenue,  profitability   2008  Enterprise  Information  Systems  Training   12  
  13. 13.   Operational  CRM     Provides  support  to  front  office  business  processes     Sales  Force  Automation       Atomates  Sales  Force-­‐related  Activities     Analytical  CRM     Analyzes  Customer  Data  for  variety  purposes     Campaign  Management     Combines  elements  of  Operational  and  Analytical  CRM     Collaborative  CRM     Covers  aspects  of  a  company's  dealings  with  customers   handled  by  various  departments       Geographic  CRM     Combines  geographic  information  system  &  traditional  CRM   2008  Enterprise  Information  Systems  Training   13  
  14. 14.   Develop  customer-­‐focused  strategy     Break  down  CRM  project  into  manageable  pieces       Setting  up  pilot  programs  &  short-­‐term  milestones     Start  with  a  pilot  project  that  incorporates  all  the   necessary  departments     Include  a  scalable  architecture  framework     Think  carefully  about  the  best:  a  solution  that  ties   together,  “best  of  breed”  software  from  several   vendors  or  an  integrated  package  of  software  from   one  vendor.       Make  sure  data  to  collect  and  if  need  to  expand  the   systems     Be  thoughtful  about  what  data  is  collected  and  stored   2008  Enterprise  Information  Systems  Training   14  
  15. 15. Enterprise  Information  Systems  Training   2008   15  
  16. 16.   Technologies,  applications  and  practices  for  the   collection,  integration,  analysis,  and   presentation  of  business  information     Objective  is  to  support  better  business  decision   making  (DSS)     Used  interchangeably  with  briefing  books,  report   and  query  tools  and  executive  information   systems     Provide  historical,  current,  and  predictive  views   of  business  operations,  using  data  gathered  into   a  data  warehouse  &  working  from  operational   data   2008  Enterprise  Information  Systems  Training   16  
  17. 17.   Software  elements  support  the  use  of  this   information  by  assisting  in  the  extraction,   analysis,  and  reporting  of  information     Applications  tackle  sales,  production,   financial  &  other  sources  of  business  data  for   purposes  that  include  business  performance   management  (BPM)       Information  gathered  on  comparable   companies  to  produce  benchmarks   2008  Enterprise  Information  Systems  Training   17  
  18. 18.   User  resistance       Standard  data       BI  tools       Doesn’t  understand  business  processes  well   enough  to  improve  them     Doesn’t  understand  all  activities  that  make  up  a   particular  business  process:  how  information  &   data  flow  across  various  processes,  how  data  is   passed  between  business  users,  &  how  people   use  it  to  execute  part  of  the  process   2008  Enterprise  Information  Systems  Training   18  
  19. 19.   Make  sure  your  data  is  clean     Train  users  effectively     Deploy  and  adjust  quickly     Deliver  reports  that  provide  the  most  value   quickly     Take  an  integrated  approach  to  build  data   warehouse  from  the  beginning     Define  ROI  clearly     Outline  specific  benefits  expected  to  achieve     Do  a  reality  check  every  quarter  or  six  months     Focus  on  business  objectives   2008  Enterprise  Information  Systems  Training   19  
  20. 20.   Identify  cost-­‐cutting  ideas     Uncover  business  opportunities     Roll  ERP  data  into  accessible  reports     React  quickly  to  retail  demand       Optimize  prices   2008  Enterprise  Information  Systems  Training   20  
  21. 21. Enterprise  Information  Systems  Training   2008   21  
  22. 22.   A  range  of  practices  used  by  organisations  to   identify,  create,  represent,  distribute  and  enable   adoption  of  what  it  knows,  and  how  it  knows  it     Tied  to  organisational  objectives  such  as   improved  performance,  competitive  advantage,   innovation,  developmental  processes,  lessons   learnt  transfer  and  the  general  development  of   collaborative  practices     Frequently  linked  and  related  to  learning   organization,  lifelong  learning  and  continuous   improvement   Enterprise  Information  Systems  Training   2008   22  
  23. 23.   Foster  innovation  by  encouraging  the  free  flow   of  ideas       Improve  customer  service  by  streamlining   response  time       Boost  revenues  by  getting  products  &  services  to   market  faster       Enhance  employee  retention  rates  by   recognizing  values  of  employees'  knowledge  &   rewarding  for  it       Streamline  operations  &  reduce  costs  by   eliminating  redundant/unnecessary  processes     2008  Enterprise  Information  Systems  Training   23  
  24. 24.   Getting  Employees  on  Board     Ignorance  on  people  &  cultural  issues     Should  have  a  culture  that  recognizes  tacit  knowledge   and  encourages  employees  to  share  it         Ongoing  Maintenance     KM  Content  should  be  constantly  updated,  amended  and   deleted     Constantly  evolving  business  practices.     Dealing  with  a  Data  Deluge     Companies  diligently  need  to  be  on  the  lookout  for   information  overload.  Quantity  rarely  equals  quality,  and   KM  is  no  exception.  Indeed,  the  point  of  a  KM  program  is  to   identify  and  disseminate  knowledge  gems  from  a  sea  of   information.   2008  Enterprise  Information  Systems  Training   24  
  25. 25.   Dimension  of  knowledge     Tacit  vs  Explicit  Knowledge         Knowledge    Access  Stages     Knowledge  may  be  accessed  at  three  stages:  before,  during,  or  after   knowledge-­‐related  activities     Adhoc  knowledge  access     To  make  knowledge  requests  of  subject  matter  experts  on  ad  hoc  basis     Response  from  expert  individual  is  rich  in  content  and  contextualized  to   particular  problem  &  personalized  to  the  particular  person/people  addressing  it     Workload  on  knowledge  user  is  reduced  in  validating  historically  collected   knowledge;  it  is  only  recorded  when  needed  to  reduce  information  overload     Downside,  availability  and  memory  recall  skill  of  specific  individuals  in  the   organization     Be  accompanied  by  a  knowledge  retention  program  to  capture  critical   knowledge  in  time  before  staff  is  leaving  or  before  long  breaks  in  use  of  the   experience  occur   2008  Enterprise  Information  Systems  Training   25  
  26. 26.   Making  available  increased  knowledge  content  in  the   development  and  provision  of  products  and  services     Achieving  shorter  new  product  development  cycles     Facilitating  and  managing  organizational  innovation  and   learning     Leveraging  people  expertise  across  organization     Increasing  network  connectivity  between  employees  and   external  groups       Improving  information  flow     Managing  data  proliferation  and  information  in  complex   business  environments       Allowing  employees  to  access  appropriate  information   sources     Managing  intellectual  capital  &  assets  in  the  workforce   2008  Enterprise  Information  Systems  Training   26  
  27. 27.   Expert  Systems,  Knowledge  Bases,   Information  Management,  Software  Help   Desk  Tools,  Document  Management  Systems     E-­‐learning,  Web  Conferencing,  Collaborative   Software,  CMS,  email  lists,wikis,  blogs     KM  practice  will  continue  to  evolve  with   growth  of  collaboration  applications,  visual   tools  and  other  technologies   2008  Enterprise  Information  Systems  Training   27  
  28. 28. Enterprise  Information  Systems  Training   2008   28  
  29. 29.   A  method  of  aligning  an  organization  with   the  wants  and  needs  of  clients     A  holistic  management  approach  promotes   business  effectiveness  &  efficiency  while   striving  for  innovation,  flexibility  &   integration  with  technology     Attempts  to  continuously  improve  processes   (define,  measure  and  improve)   2008  Enterprise  Information  Systems  Training   29  
  30. 30.   BPMN  (business  process  modeling  notation)   Focuses  on  business  process  graphical  modeling     BPEL  (business  process  execution  language)     Focuses  on  process  execution  &  system-­‐to-­‐ system  communication     BPML  (business  process  modeling  language)   XML-­‐based  execution  language  standard  based   upon  Pi-­‐Calculus  &  Web  services     BPQL  (business  process  query  language)     Focuses  on  administrative  &  monitoring  aspects   2008  Enterprise  Information  Systems  Training   30  
  31. 31.   Modelling     Takes  theoretical  design  and  introduces  combinations  of  variables  to   determine  how  process  might  operate  under  different  circumstances     Involves  running  "what-­‐if  analysis"  on  the  processes     Execution     Develop  or  purchase  an  application  that  executes  the  process   required  steps     Use  a  combination  of  software  and  human  intervention       Use  Business  rules  to  provide  definitions  for  governing  behavior  &   the  engine  can  be  used  to  drive  process  execution  and  resolution     Monitoring     Encompasses  tracking  of  individual  processes  so  info  can  be  seen  and   statistics  on  the  performance  of  one  or  more  processes  provided     Used  to  work  with  customers  and  suppliers  to  improve  their   connected  processes     Business  Activity  Monitoring  (BAM)  extends  and  expands  the   monitoring  tools   2008  Enterprise  Information  Systems  Training   31  
  32. 32.   Process  Mining       A  collection  of  methods  and  tools  related  to  process   monitoring     To  analyze  event  logs  extracted  through  process   monitoring  and  compare  with  an  'a  priori'  process  model     Optimization     Retrieving  process  performance  information  from   modeling  or  monitoring  phase       Identifying  potential/actual  bottlenecks  and  potential   rooms  for  cost  savings  or  other  improvements       Applying  enhancements  in  process  design,  continuing   value  cycle  of  business  process  management   2008  Enterprise  Information  Systems  Training   32  
  33. 33.   Dynamic  processes     Processes  that  involve  people,  cross  business  unit,  division,   department,  workgroup  or  other  functionally  organized   groups  of  people     Complex  processes  that  requires  orchestration  of  a  variety   of  people  from  different  functional  departments  using   different  software  applications  and/or  data  to  do  their  step   in  the  process.     Measurable  mission-­‐critical  processes     Processes  that  cannot  be  completed  without  calling  on   more  than  one  legacy  application     Processes  with  exceptions  that  handled  manually       Processes  with  exceptions  that  require  quick  turnarounds   2008  Enterprise  Information  Systems  Training   33  
  34. 34.   reduced  number  of  returned  shipments       reduced  cycle  time  for  special  orders       increased  revenues  recovered  from  credit   disputes       increased  consistency  of  task  completion/ improved  productivity       reduced  time  required  to  onboard  new   employees   2008  Enterprise  Information  Systems  Training   34  
  35. 35.  Enterprise  Information  Systems:  A   Pattern-­‐Based  Approach  by  Cheryl   Dunn,  J.  Owen  Cherrington  and  Anita   Sawyer  Hollander,  USA,  2006,  453p    Handbook  of  Enterprise  Systems   Architecture  in  Practice  by  Pallab   Saha  (Editor),  IGI  Globa,  USA,  2007,   500p   2008  Enterprise  Information  Systems  Training   35  
  36. 36.   LinkedIn:  www.linkedin.com/in/goutama     Email:  goutama@gmail.com     Google+:  www.gplus.to/goudotmobi     Skype:  goudotinfo     Twitter:  @goudotmobi   2008  Enterprise  Information  Systems  Training   36  
  37. 37. 2008   37  Enterprise  Information  Systems  Training  
  38. 38. 2008   38  Enterprise  Information  Systems  Training