A short introduction

Subscribe to RSS-Feeds Tagging Rating

Technology AJAX, Flash, Silverlight „ Social Web“ Collaboration, Co-creation, Networking Change in culture

Technology

AJAX, Flash, Silverlight

„ Social Web“

Collaboration, Co-creation, Networking

Change in culture

STP, zero-latency enterprise Reduce processing time Design Strategy Business Requirement Typical Business SLAs 10 6 10 5 10 4 10 3 100 10 1 0 Seconds mail express fax e-mail Document transfer Algorithmic trading 100 ms 20 ms Call center inquiries 8 hr 10 sec Supply chain updates 1 day 15 min Phone activation 1 min 3 days 1 week 0.5 hour Refresh data warehouse Track financial position 5 min 1 day Airline operations 20 min 30 sec Trade settlement 5 days 2 hrs. Build-to-order PC 4 weeks 1 day Source: Gartner, Inc.

Distribution Networks Electricity Network Telecommunication Networks

Distribution Networks

Electricity Network

Telecommunication Networks

Ethernet Fax Machines Internet World Wide Web Social Networks

Ethernet

Fax Machines

Internet

World Wide Web

Social Networks

Customers take control of... Whom they communicate with What they communicate about Their buying experience The information they share The channel they use The technology they use

Customers take control of...

Whom they communicate with

What they communicate about

Their buying experience

The information they share

The channel they use

The technology they use

Enterprise 2.0 Social Software in business context Internal and External (CRM 2.0) Collaboration Co-creation Knowledge Sharing

Enterprise 2.0

Social Software in business context

Internal and External (CRM 2.0)

Collaboration

Co-creation

Knowledge Sharing

Tear down the walls! Allow collaboration Provide the tools Build the right corporate culture Embed Enterprise 2.0 in the corporate strategy

Tear down the walls!

Allow collaboration

Provide the tools

Build the right corporate culture

Embed Enterprise 2.0 in the corporate strategy

http://guidooswald.de http://crm2-0.blogspot.com http://sites.google.com/a/trexico.de/crm-2-0/Home http://twitter.com/GuidoOswald

http://guidooswald.de

http://crm2-0.blogspot.com

http://sites.google.com/a/trexico.de/crm-2-0/Home

http://twitter.com/GuidoOswald

FOM Munich - Students & Alumni Group at XING FOM MBA – Google Group http://groups.google.com/group/fom-mba

FOM Munich - Students & Alumni Group at XING

FOM MBA – Google Group http://groups.google.com/group/fom-mba