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Capita Channel Shift in the Public Sector - GOSS six step strategy for channel shift success

by on Sep 27, 2013

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Six Step Strategy for Channel Shift Success ...

Six Step Strategy for Channel Shift Success
Understanding your customers and designing a user centred
strategy
Mapping your channels to reduce costs and drive efficiency
Case studies to maximise the return on investment
Re-engineering your processes
Dave Witts Dave Witts, Transformation Practitioner, GOSS Interactive.

The only way to move customers to online channels is to deliver a superior web experience. Our specialist consultants work with organisations across the UK to develop, implement and extend web strategies that deliver better customer service at the lowest cost.

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Capita Channel Shift in the Public Sector - GOSS six step strategy for channel shift success Capita Channel Shift in the Public Sector - GOSS six step strategy for channel shift success Presentation Transcript