SOCIAL INTRANETS:HR’S INNOVATION OPPORTUNITYGordon RossVice President StrategyThoughtFarmerSeptember 18, 2012
@gordonr
VANCOUVER, CANADA
LUIS “LUCHO” HERRERA& FABIO PARRA
RIGOBERTO URANLONDON 2012 OLYMPICS SILVER MEDALIST
SEA-TO-SKY HIGHWAY
WHISTLER VILLAGE
CASE STUDY:
Tracy HuttonVice President,Employee Experience
1. What is a social intranet2. Why HR should care3. Why HR should lead
1. What is a social intranet2. Why HR should care3. Why HR should lead
TRADITIONAL INTRANET An internal website that helps employees get work done+ SOCIAL FEATURES Blogs, feeds, profiles, stream...
AUTHORSHIP + CONNECTION
2005
2006: LAUNCH
SEPTEMBER 2006
RESULT:$500,000 savings    on a $2,000,000 project
INNOVATIONSUSTAINABILITYMEASURABLE RESULTS
FACTOR               DEFINITION                   How improved the innovation is over theRelative Advantage               ...
Relative AdvantageCompatibilityComplexity or SimplicityTrialabilityObservability
Social intranets “enable the free flowof hunches and ideas throughoutthe organization.”                   Steven Johnson, ...
WHAT CAN HR DO TO HELPINNOVATION HAPPEN?
ENGAGED EMPLOYEESWORK HARDER AND AREMORE PRODUCTIVE
http://www.thoughtfarmer.com/engagement/
Do I know whats expected of me at work?At work, do my opinions seem to count?Do I have the materials and equipment Ineed t...
25% to 49%                         18%less employee turnover         higher productivity     37%   less absenteeism       ...
DO YOU FEEL YOUROPINION IS RESPECTEDAT WORK?
HAVE YOU RECENTLYRECEIVED PRAISE AT WORK?
DO YOU HAVE AFRIEND AT WORK?
DO YOU HAVE THE RIGHTTOOLS TO DO YOUR JOB?
1. What is a social intranet2. Why HR should care3. Why HR should lead
CV HARQUAILAuthentic Organizations@cvharquail
PURPOSECOMMUNITYAGENCYVOICEIDENTITY
HR HAS THE ABILITY TO LEAD  To create the conditions for  engagement and innovation.   To foster identity, voice, and agen...
THANK YOU! / ¡GRACIAS!Gordon RossVice President StrategyThoughtFarmer@gordonr / gordonr@thoughtfarmer.comhttp://www.though...
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana
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Social Intranets - HR's Innovation Opportunity - XII Simposio internacional de gestión humana

  1. 1. SOCIAL INTRANETS:HR’S INNOVATION OPPORTUNITYGordon RossVice President StrategyThoughtFarmerSeptember 18, 2012
  2. 2. @gordonr
  3. 3. VANCOUVER, CANADA
  4. 4. LUIS “LUCHO” HERRERA& FABIO PARRA
  5. 5. RIGOBERTO URANLONDON 2012 OLYMPICS SILVER MEDALIST
  6. 6. SEA-TO-SKY HIGHWAY
  7. 7. WHISTLER VILLAGE
  8. 8. CASE STUDY:
  9. 9. Tracy HuttonVice President,Employee Experience
  10. 10. 1. What is a social intranet2. Why HR should care3. Why HR should lead
  11. 11. 1. What is a social intranet2. Why HR should care3. Why HR should lead
  12. 12. TRADITIONAL INTRANET An internal website that helps employees get work done+ SOCIAL FEATURES Blogs, feeds, profiles, streams, tags, wikis= THE SOCIAL INTRANET An intranet where all employees can author content and connect easily
  13. 13. AUTHORSHIP + CONNECTION
  14. 14. 2005
  15. 15. 2006: LAUNCH
  16. 16. SEPTEMBER 2006
  17. 17. RESULT:$500,000 savings on a $2,000,000 project
  18. 18. INNOVATIONSUSTAINABILITYMEASURABLE RESULTS
  19. 19. FACTOR DEFINITION How improved the innovation is over theRelative Advantage previous generation. The level of compatibility that an innovation has toCompatibility be assimilated into an individuals life.Complexity or If the innovation is too difficult to use anSimplicity individual will not likely adopt it. How easily an innovation may be experimentedTrialability with as it is being adopted. If a user has a hard time, they are less likely to adopt it. The extent that an innovation is visible to others. An innovation that is more visible will driveObservability communication among the individual’s peers and personal networks and will in turn create more positive or negative reactions.
  20. 20. Relative AdvantageCompatibilityComplexity or SimplicityTrialabilityObservability
  21. 21. Social intranets “enable the free flowof hunches and ideas throughoutthe organization.” Steven Johnson, Where Good Ideas Come From
  22. 22. WHAT CAN HR DO TO HELPINNOVATION HAPPEN?
  23. 23. ENGAGED EMPLOYEESWORK HARDER AND AREMORE PRODUCTIVE
  24. 24. http://www.thoughtfarmer.com/engagement/
  25. 25. Do I know whats expected of me at work?At work, do my opinions seem to count?Do I have the materials and equipment Ineed to do my work right?
  26. 26. 25% to 49% 18%less employee turnover higher productivity 37% less absenteeism 27% less shrinkage (employee theft) 16% higher profitability
  27. 27. DO YOU FEEL YOUROPINION IS RESPECTEDAT WORK?
  28. 28. HAVE YOU RECENTLYRECEIVED PRAISE AT WORK?
  29. 29. DO YOU HAVE AFRIEND AT WORK?
  30. 30. DO YOU HAVE THE RIGHTTOOLS TO DO YOUR JOB?
  31. 31. 1. What is a social intranet2. Why HR should care3. Why HR should lead
  32. 32. CV HARQUAILAuthentic Organizations@cvharquail
  33. 33. PURPOSECOMMUNITYAGENCYVOICEIDENTITY
  34. 34. HR HAS THE ABILITY TO LEAD To create the conditions for engagement and innovation.  To foster identity, voice, and agency amongst employees.  To assist and support communities and to remind us all of the purpose of our work.
  35. 35. THANK YOU! / ¡GRACIAS!Gordon RossVice President StrategyThoughtFarmer@gordonr / gordonr@thoughtfarmer.comhttp://www.thoughtfarmer.com
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