Gordon Ross Vice President ThoughtFarmer April 4, 2011 – Legallit - Montreal
 
Is Knowledge Loss really an issue? # 1
35.7 % #
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Source:  Bureau of Labor Statistics
Image source:  danorbit on Flickr. Licensed under Creative Commons. Gen Y
Image source:  Squid! on Flickr. Licensed under Creative Commons. 77 million baby boomers
 
 
You lose what  they know (technical knowledge)
You lose who  they know (organizational knowledge)
Image source: virtualpilot88 on Flickr. Licensed under Creative Commons. # Mid-1990s: After Delta layoffs, cost-per-seat m...
Knowledge Loss: Problems & Solutions # 2
Typical knowledge retention process: # Put key files in directory Write summary reports Exit interviews
Problem #1 # Just because it’s been  captured doesn’t mean it will ever be found.
Intranet 2.0 Survey:  # Does your intranet search usually help you find what you’re looking for? Yes No 85% 15%
Social Intranet Software Solution # Provide multiple methods  of navigation.
Navigation
Search
Faceted Search
Tags (related content)
Tags (related content)
Activity Stream (time-based)
Activity Stream (time-based)
Problem #2 # Typical knowledge retention process captures a small fragment of what is  actually known
# “ We always know more than  we can say, and we always say more than we can write down.” Dave Snowden,  Founder & Chief S...
Image source: Learning, Working & Playing in the Digital Age, John Seely Brown
Social Intranet Software Solution # Remove roadblocks to  content creation.
#
#
#
#
#
# Blogs
# Comments
Social Intranet Software Solution # Work in the flow –  not above it.
Does  this look familiar?
Agenda  on the  intranet
Email  a link!
 
#
#
 
 
Problem #3 # Typical knowledge retention process ignores network of relationships critical to getting work done.
# “ Linking and connecting  people is more important than storing their artifacts.” Dave Snowden,  Founder & Chief Scienti...
Social Intranet Software Solution # Provide a brilliant  people directory.
 
 
 
 
Social Intranet Software Solution # Add social context  to content.
#
Intranet 2.0 Survey:  # Can you see who is adding and editing pages on your intranet? Sometimes Never 48% 26% 26% Almost a...
#
 
 
 
Summary # Problem Social Intranet Software Solution Can’t find captured knowledge    Multiple ways to search & navigate C...
How do I deploy Social Intranet Software? #
# “ Disciplined use of enabling technology is what makes such technology effective.” Retaining Today's Knowledge  for Tomo...
35.7 % #
Thank You # Find us online:  www.thoughtfarmer.com Twitter:  @thoughtfarmer @gordonr
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How to Stem Knowledge Loss, LegalIT Conference, Montreal April 2011

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How to Stem Knowledge Loss. Presentation given to LegalIT Conference 2011 in Montreal on April 4, 2011 by ThoughtFarmer VP Gordon Ross.

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How to Stem Knowledge Loss, LegalIT Conference, Montreal April 2011

  1. 1. Gordon Ross Vice President ThoughtFarmer April 4, 2011 – Legallit - Montreal
  2. 3. Is Knowledge Loss really an issue? # 1
  3. 4. 35.7 % #
  4. 5. Source: Bureau of Labor Statistics
  5. 6. Source: Bureau of Labor Statistics
  6. 7. Source: Bureau of Labor Statistics
  7. 8. Source: Bureau of Labor Statistics
  8. 9. Source: Bureau of Labor Statistics
  9. 10. Source: Bureau of Labor Statistics
  10. 11. Source: Bureau of Labor Statistics
  11. 12. Image source: danorbit on Flickr. Licensed under Creative Commons. Gen Y
  12. 13. Image source: Squid! on Flickr. Licensed under Creative Commons. 77 million baby boomers
  13. 16. You lose what they know (technical knowledge)
  14. 17. You lose who they know (organizational knowledge)
  15. 18. Image source: virtualpilot88 on Flickr. Licensed under Creative Commons. # Mid-1990s: After Delta layoffs, cost-per-seat mile increased
  16. 19. Knowledge Loss: Problems & Solutions # 2
  17. 20. Typical knowledge retention process: # Put key files in directory Write summary reports Exit interviews
  18. 21. Problem #1 # Just because it’s been captured doesn’t mean it will ever be found.
  19. 22. Intranet 2.0 Survey: # Does your intranet search usually help you find what you’re looking for? Yes No 85% 15%
  20. 23. Social Intranet Software Solution # Provide multiple methods of navigation.
  21. 24. Navigation
  22. 25. Search
  23. 26. Faceted Search
  24. 27. Tags (related content)
  25. 28. Tags (related content)
  26. 29. Activity Stream (time-based)
  27. 30. Activity Stream (time-based)
  28. 31. Problem #2 # Typical knowledge retention process captures a small fragment of what is actually known
  29. 32. # “ We always know more than we can say, and we always say more than we can write down.” Dave Snowden, Founder & Chief Scientific Officer, Cognitive Edge
  30. 33. Image source: Learning, Working & Playing in the Digital Age, John Seely Brown
  31. 34. Social Intranet Software Solution # Remove roadblocks to content creation.
  32. 35. #
  33. 36. #
  34. 37. #
  35. 38. #
  36. 39. #
  37. 40. # Blogs
  38. 41. # Comments
  39. 42. Social Intranet Software Solution # Work in the flow – not above it.
  40. 43. Does this look familiar?
  41. 44. Agenda on the intranet
  42. 45. Email a link!
  43. 47. #
  44. 48. #
  45. 51. Problem #3 # Typical knowledge retention process ignores network of relationships critical to getting work done.
  46. 52. # “ Linking and connecting people is more important than storing their artifacts.” Dave Snowden, Founder & Chief Scientific Officer, Cognitive Edge
  47. 53. Social Intranet Software Solution # Provide a brilliant people directory.
  48. 58. Social Intranet Software Solution # Add social context to content.
  49. 59. #
  50. 60. Intranet 2.0 Survey: # Can you see who is adding and editing pages on your intranet? Sometimes Never 48% 26% 26% Almost always
  51. 61. #
  52. 65. Summary # Problem Social Intranet Software Solution Can’t find captured knowledge  Multiple ways to search & navigate Captured knowledge is partial  Capture more by removing roadblocks  Capture knowledge in-the-flow Relationships ignored, invisible  Wrap content in social context  Good people finder
  53. 66. How do I deploy Social Intranet Software? #
  54. 67. # “ Disciplined use of enabling technology is what makes such technology effective.” Retaining Today's Knowledge for Tomorrow's Workforce , APQC, March 2008
  55. 68. 35.7 % #
  56. 69. Thank You # Find us online: www.thoughtfarmer.com Twitter: @thoughtfarmer @gordonr

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