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nice presentation on six sigma..

nice presentation on six sigma..

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six sigma key introduction Presentation Transcript

  • 1. PRESENTATION ON SIX SIGMA (6 σ)
  • 2. Six Sigma is an organizations philosophy towards Quality which CONTINUOUSLY forces it to improve its process performance.... Improvement in the average6 8 10 12 14 16 18 20 22 24 26 Mints.
  • 3. ...And reduce the variability in process performance. Improvement in the average Reduction in the variance6 8 10 12 14 16 18 20 22 24 26 Mints.
  • 4. And then again improve the average & reduce variability Improvement in the average6 8 10 12 14 16 18 20 22 24 26 Mints.
  • 5. Six Sigma is a stretch goal of achieving 3.4 defects permillion opportunities SIGMA DEFECT RATE COST OF POOR COMPETITIVE QUALITY LEVEL Level (PPM) ( % OF SALES ) 6 3.4 <1% WORLD CLASS 5 233 1 % - 5% 4 6,210 5 % - 10 % 3 66,807 10 % - 15 % INDUSTRY AVERAGE 2 308,537 15 % - 25 % 1 690,000 > 25 % NON- COMPETITIVE
  • 6. Six Sigma focuses on measuring &controlling the variation• What gets Measured gets Focused • What gets Focused gets Achieved • What gets Achieved gets Recognized • What gets Recognized gets Institutionalized
  • 7. So what do all the Gurus in their thick books have to say about Six Sigma ? • Sigma is a statistical term, which measures how far a process varies from perfection. • Quantitatively it is a stretch goal of achieving less than 3.4 defects per million opportunities in servicing the customer • Culturally, it is about learning to build processes that deliver flawless quality of outputThe resolve to attain continuously to achieve world class performance greater heights...
  • 8. Raghunath Medge, President Unique Indian organization Mumbai Tiffinmens practicing Six SigmaAssociation claims “ If – Harvard University Studywe make 10 mistakes a month, no customerwould use our service”
  • 9. Six Sigma – a way of life for people who may not have even heard of any management jargon• Around 5000 Tiffinwallas • Methodologies deliver 175,000 lunches everyday and take the empty • Work distribution tiffin back. They make One • Work simplification Mistake in 2 months. • Time management• This is 1 mistake or defect per • Color coding 17.5 million opportunity which • Measurement system is around 8.9 sigma • Values• Most of the Tiffinwalas are illiterates • Trust • Ownership• The one who picks the Tiffin • Relationship building from home is not the one who delivers at the office • Customer orientation
  • 10. Perfection in product / service delivery has been the cornerstone of Six Sigma success stories GE Motorola • Market leadership • Premium Quality image – Growth engine – 10 X improvement/ every 2 years – > $ 5 Billion savings – $ 14 Billion savings Hewlett Packard American Express • Cost competitiveness • Customer satisfaction management – Waste elimination – Customer listening – $ 1.5 Billion savings – Evaluate performance Different companies have initiated Six Sigma for differentbusiness objectives and have also simultaneously achieved significant business results
  • 11. Journey towards Six Sigma• Accelerate the rate of improvement – 10 times every 2 years• Compels “out of the box” thinking• Builds robustness in daily management based on data rather than opinion• Starts a set of chain reactions in strategic, tactical and operational improvements• Sets performance goals for everyone• Generates sustained success
  • 12. Thank You!!