System usability and measuring user satisfaction

357 views
287 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
357
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

System usability and measuring user satisfaction

  1. 1. System usability and measuring user satisfaction
  2. 2. issues• 2 main issues in software quality – Validation • User satisfaction – Verification • Quality assurance
  3. 3. Usability testing• ISO defines usability as – Effectiveness – Efficiency – Satisfaction With which a specified set of users can achieve a set of tasks in particular environments• ISO requires – Defining tasks – Defining users – A mean for measuring effectiveness, efficiency, satisfaction
  4. 4. Usability testing• Definition – Measures the ease of use as well as the degree of comfort and satisfaction users have with the software – Testing begins in the early stages of product development
  5. 5. OOA use case model Quality User Usabilityassurance test satisfaction test cases cases test cases

×