How to use goo2o knowledgebase
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How to use goo2o knowledgebase

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Knowledgebase is a database of detailed information about a particular subject/topic.It contains all the procedures, features and functionality about a certain topic related to your goo2o store.

Knowledgebase is a database of detailed information about a particular subject/topic.It contains all the procedures, features and functionality about a certain topic related to your goo2o store.

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  • 1. Goingo2o Wiki for Store Owners How to use goo2o knowledgebase Category: Support
  • 2. Welcome to Goingo2o Wiki What you will learn here  What is goo2o knowledgebase  Why to use goo2o knowledgebase  How to use goo2o knowledgebaseA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 3. 1 What is goo2o knowledgebaseA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 4. What is goo2o knowledgebase  Knowledgebase is a database of detailed information about a particular subject/topic  It contains all the procedures, features and functionality about a certain topic related to your goo2o storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 5. 2 Why to use goo2o knowledgebaseA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 6. Why to use goo2o knowledgebase  If you want to get detailed information about a particular subject/topic, you can then access goo2o knowledgebase  With the knowledgebase articles you can be thoroughly acquainted with the entire process of a particular query. This way you can manage and run your store in a more effective wayA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 7. 3 How to use goo2o knowledgebaseA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 8. How to use goo2o knowledgebase Step 1:  Login to your Goo2o store using your Goo2o ID/Email address and password  You will be directed to the ‘My account’ page Login page Enter goo2o ID/ email address Enter password Click here to proceedA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 9. How to use goo2o knowledgebase Step 2:  On the My account page, click on the ‘Store management’ link Store management link My account pageA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 10. How to use goo2o knowledgebase Step 3:  You can now view the getting started page  On this page, click on the ‘Knowledgebase’ link. You will be directed to the goo2o knowledgebase page Getting started page Knowledgebase linkA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 11. How to use goo2o knowledgebase Step 4:  The knowledgebase homepage has support platform links , navigation bar and knowledgebase articles  To view the article you can click on the ‘Article’ link Knowledgebase homepage Support platform links Navigation bar Article linkA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 12. How to use goo2o knowledgebase Step 5:  The knowledgebase article contains ‘General Instructions’ that are to be kept in mind when following a particular process General InstructionsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 13. How to use goo2o knowledgebase Step 5.1:  The article also contains a ‘Skip To’ menu designed for your convenience  This menu contains links for all the headings described in the article so that you can view the specific information as per your requirement Skip to menu Links for headingsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 14. How to use goo2o knowledgebase Step 5.2:  The knowledgebase article also has a ‘Recommendations’ list  Recommendations are suggested readings and it is advisable that you go through them for better understanding of the entire process Recommendations Clickable linksA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 15. How to use goo2o knowledgebase Step 6:  The navigation bar contains the ‘ARCHIVES’ and ‘SUGGEST A TOPIC’ link  Click on the ‘ARCHIVES’ link to view all the date wise posts made on the knowledgebase  Click on the ‘SUGGEST A TOPIC’ link to suggest any knowledgebase topic to usNavigation bar Archives link Suggest a topic link A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 16. How to use goo2o knowledgebase Step 6.1:  On clicking the ‘Archives’ link, you will be directed to the ‘Archives’ page  Here, you can view all the date wise posts made on the knowledgebase. Click on any topic’s link to view the article Archives page Click on topic to view article Date wise topicsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 17. How to use goo2o knowledgebase Step 6.2:  On clicking the ‘Suggest a topic’ link, you will be directed to the ‘Suggest a topic’ page. Here, you can suggest a topic for us to cover under the knowledgebase  Enter your name, email id and topic name in the blank fields provided  Click on the ‘Submit’ button to submit your suggestion Enter your name Enter your email Enter topics name Suggest a topic page Enter verification number here Click on this linkA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 18. Good to know  You can view popular posts and latest blog posts on the knowledgebase page  The knowledgebase article can be shared via your facebook, twitter and email account  You can also subscribe to the RSS feed, follow us on twitter and facebook for regular updatesA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 19. Feel free to contact us If you’ve any query, please feel free to ask a question at goo2o support after logging in with your goo2o user id & password You can post your query at goingo2o forum also to learn & discuss it with other goo2o store owners For any further assistance, mail us at support@goo2o.com Follow us for regular updates: