How to create return policy for a product

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Goo2o provides the provision to create the return policy while creating the product. On Goo2o store, store owner can choose their own set of return policy for product items, which they want to sell on …

Goo2o provides the provision to create the return policy while creating the product. On Goo2o store, store owner can choose their own set of return policy for product items, which they want to sell on their store. Making the return policy will help to ensure the customer’s satisfaction towards buying a product on your store.

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  • 1. Goingo2o Wiki for Store Owners How to create return policy for a product Category: Store Settings
  • 2. Welcome to Goingo2o Wiki What you will learn here  What is a return policy  How to create return policy for a productA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 3. 1 What is a return policyA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 4. What is a return policy  Return policy defines all the terms & conditions, when a buyer has to return a product and seller has to reimburse the product  Return policy helps the buyer by protecting him against item not received, defective item received or items receives is not as described by the seller  Return policy defines if any fee is applicable on return of a product or notA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 5. 2 How to create return policy for a productA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 6. How to create return policy for a product Step 1:  Log in to your store admin panel using your Goo2o login id and password  Select ‘Product’ from the drop down menu under the ‘Create’ Tab Create ProductA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 7. How to create return policy for a product Step 2:  This will direct you to ‘Create a new product’ page  In order to create a return policy you will have to create a product, if have not created a product you can create it by following this link How to create a product ?  If you have product added on your store then continue with the stepsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 8. How to create return policy for a product Step 3:  Now select from the ‘Category’ and ‘Brand’ for which you want to create a return policy, and hit ‘Save and Continue’ button Save & continue Select category Select a brandA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 9. How to create return policy for a product Step 4:  This will direct you to the ‘Create a new product’ page, now click on ‘Decide terms & policies’ link located at right panel of the page Create a new product page Nokia SelectA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 10. How to create return policy for a product Step 5: Return & Cancellation Policy  Now you are on ‘Decide terms & policies’ page  Now scroll down to ‘Return & cancellation policy’ section to specify the return policy for a product Decide terms & policies page Return & cancellation policyA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 11. How to create return policy for a product Step 6:  Select ‘No’ from the drop down menu to create return policy for a non- perishable product Select product typeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 12. How to create return policy for a product Step 7:  In some events seller has to accept a return, these events are marked as ‘Mandatory yes’  Now you have to choose, whether you will accept a return for the events other than ‘Mandatory yes’ events or not Mandatory yes Events Drop down menuA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 13. How to create return policy for a product Step 8:  Now define the number of days in which a return is acceptable  You can choose different number of days for different ‘Events for return’ Events for Define return period returnA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 14. How to create return policy for a product Step 9: Specify restocking fees  If you are charging any restocking fee then select ‘Yes’ from drop down menu, and define the percentage of restocking fees in the provided boxes, and if you are not charging any fee then select ‘No’ from the drop down Drop down Specify restocking feeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 15. How to create return policy for a product Step 10:  Select ‘Yes’ or ‘No’ from the drop down menu for the events on which you will reimburse the shipping costs, which is borne by the buyer to return an item to you  For ‘Mandatory yes’ marked events seller has to reimburse the shipping cost Mandatory yes Events Drop downA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 16. How to create return policy for a product Step 11: Return policy for Perishable product  Now move back to ‘Return & Cancellation policy’ section  Select ‘Yes’ from drop down to create return policy for perishable product Drop downA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 17. How to create return policy for a product Step 12:  Now define refund policies for the listed events  Select ‘Yes’ from drop down if you want to issue a refund to buyer, otherwise select ‘No’ Events Drop downA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 18. How to create return policy for a product Step 13:  There are some events where a seller can’t charge any fee from the buyer  But for other events seller has to define the percentage of cancellation fees that he will charge on cancellation of a productEvents Specify cancellation fee A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 19. How to create return policy for a product Step 14:  Click on ‘Save’ button to save the return policy SaveA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 20. How to create return policy for a product Step 15:  A ‘Saved!’ message appear on top right corner of the store management panel Saved SuccessfullyA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 21. Good to know  Always mention the return policy with the product you are selling on your store, whether you accept return for the listed product or not  The more clear and buyer-friendly your return policy, the more secure your buyers will feel while shopping with you  A good return policy protects you from irrelevant disputes. In cases where a buyer raises a dispute in an event which is not described in your return policy the seller remain safeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 22. Feel free to contact us If you’ve any query, please feel free to ask a question at goo2o support after logging in with your goo2o user id & password You can post your query at goingo2o forum also to learn & discuss it with other goo2o store owners For any further assistance, mail us at support@goo2o.com Follow us for regular updates: