How to configure feedback button on your store

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How to configure feedback button on your store

How to configure feedback button on your store

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  • Nice presentation! Each step is explained in detail. I have integrate feedback button to my Goo2o store with the help of this presentation.
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  • 1. Goingo2o Wiki for Store Owners Category: Store promotion
  • 2. Welcome to Goingo2o Wiki What will you learn here  What is a feedback  Introduction to Get Satisfaction feedback service  How to configure a feedback button on your storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 3. 1 What is a feedbackA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 4. What is a feedback  A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your store  Feedback allows you to understand what is wrong, what needs to be changed and what is good at your store  Feedback can be used to improve your store servicesA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 5. 2 Introduction to Get Satisfaction feedback serviceA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 6. Introduction to Get Satisfaction feedback service  Goo2o empowers your store with Get Satisfaction, a top-class customer service app/community. It allows customers to offer feedback, make suggestions, get their questions answered & get help about a product or service available on your store  Why Get Satisfaction  Get Satisfaction is a simple way to build online communities that enable productive conversations between you and your customers  More than 50,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase traffic and improve customer loyaltyA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 7. 3 How to configure a feedback button on your storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 8. How to configure a feedback button on your store Step 1:  Go to getsatisfaction.com to configure a feedback button getsatisfaction.com home pageA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 9. How to configure a feedback button on your store Step 2:  You will get different plans under ‘Pricing & sign up’ tab but they are not free plans and require monthly fees  We recommend you to choose ‘Set up a free community plan’ from footer  This plan offers all the required features, for free In footer under plans tab  Click on it and you will be directed to sign-up pageA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 10. How to configure a feedback button on your store Step 3:  Fill in your details to create an Your account with Get Satisfaction details  Click on ‘Sign up’ Sign up to continueA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 11. How to configure a feedback button on your store Step 4:  Add your company details in the form e.g. Company name ‘easyystore’  Submit the information by clicking Your web address on ‘Add this organization’ button  Remember your web address on get satisfaction. It’ll take you to the dashboard where you will manage feedbacks from your customers Submit your organization infoA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 12. How to configure a feedback button on your store Step 5:  Congrats! Now you have successfully created an account with get satisfaction  To add feedback button, click on ‘Install our widgets’ link Feedback button optionsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 13. How to configure a feedback button on your store Step 6:  Select the first widget like the screenshot below  Click on ‘Get the code for this widget’ to customize the code Grab an HTML codeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 14. How to configure a feedback button on your store Step 7:  You can customize your feedback button as per the design of your storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 15. How to configure a feedback button on your store Step 7.1:  Tab color: It shows that what color of feedback button you want on your store. By default your feedback button will appear in black colorA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 16. How to configure a feedback button on your store Step 7.2: Idea is selected. Customer can also choose Questions , Problem or Praise  Default type: It shows the preset first option to give the feedback, when any visitor clicks on your feedback button  E.g. If you select ‘Idea’, then the visitor will be prompted as ‘share an idea’  However, the visitor will get 4 options to provide feedbackA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 17. How to configure a feedback button on your store Step 7.3:  Placement: It shows the position of the feedback button on your store  E.g. If you select left, then your feedback button will be Feedback button with left placement placed at the left most corner of your storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 18. How to configure a feedback button on your store Step 8:  After customization make sure to click on ‘Update your code’ button  Now copy the code carefully by Update code to selecting the code and pressing save changes Ctrl + C Copy the complete codeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 19. How to configure a feedback button on your store Step 9:  Log in to your Goo2o store control panel with your login id and password  Click on ‘Get Satisfaction feedback’ under Promote tab Promote tabA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 20. How to configure a feedback button on your store Step 10:  Paste (Ctrl + V) your get satisfaction code in the text box provided  Then click on ‘Save’ button to submit your code to Goo2o Paste Code Submit code to Goo2o  Congrats! That’s all you have to do to configure feedback option at your storeA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 21. Good to know  Appearance & functionality of your feedback button depends on the HTML code that you provide us. So copy & paste the code with care  Your feedback button get integrated in your store within 72 hours  You can manage the feedbacks provided by your customers at the web address you had given while submitting your company details e.g. http://getsatisfaction.com/easyystoreA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 22. Feel free to contact us If you’ve any query, please feel free to ask a question at goo2o support after logging in with your goo2o user id & password You can post your query at goingo2o forum also to learn & discuss it with other goo2o store owners For any further assistance, mail us at support@goo2o.com Follow us for regular updates: