How to add/edit email support footers
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How to add/edit email support footers

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Goo2o has already set a default support footer on the basis of your contact information available at Goo2o. However you can edit it also. You've also the authority to not to include any support footer ...

Goo2o has already set a default support footer on the basis of your contact information available at Goo2o. However you can edit it also. You've also the authority to not to include any support footer in your email.

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How to add/edit email support footers Presentation Transcript

  • 1. Goingo2o Wiki for Store Owners How to add/edit your email support footers Category: SettingsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 2. Welcome to Goingo2o Wiki What will you learn here?  What is an email support footer?  How to add your email support footers?  How to edit your email support footers?A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 3. 1 What is an email support footer?A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 4. What is an email support footer?  Footer is additional help guide or info you want to share with your customers to tell them how can they reach you if they have any issue e.g. shipping & delivery or returns & replacement for an order etc  It usually contain your mailing address, phone number, web site link, query solution etc  Goo2o has already set a default support footer on the basis of your contact information available at Goo2o. However you can edit it also. Youve also the authority to not to include any support footer in your email E.g FooterA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 5. 2 How to add/edit your email support footers?A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 6. How to add/edit your email support footers? Step 1:  Log in to your store admin panel with your log in id and password  Under the “Manage” tab select ‘notifications’ Manage tabA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 7. How to add/edit your email support footers? Step 2:  Once you have selected ‘notification’ you will be directed to the trigger nn listing page  Select the ‘notification settings’ button on the top right of the page Active Tab Trigger listing page Notification SettingsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 8. How to add/edit your email support footers? Step 3:  Once you have selected ‘notification’ you will be directed to the trigger ...listing page  Make sure you are on the ‘Support Footers’ tab by click on it Notification Settings Active TabA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 9. 3 How to add a footer?A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 10. How to add a support footer? Step 1:  You will see a ‘create a new custom footer’ box  In this box, type the content for the footer that you want to add  Name your footer. So you can find it easily  Click ‘Create’ to add the footer which can be used to in your email ……notification triggers Footer content Footer name Set Footer as default Add Footer  Tip: If you want to set this footer as your default, check the ‘set footer bbas default’ button otherwise uncheck itA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 11. How to add a support footer? Your updated footer will now reflect on notification setting page Your footerSet as defaultfooter Tip: You can set any support footer as your default footer by clicking on ,,,, “ make it default footer” A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 12. 4 How to edit a footer?A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 13. How to edit a support footer? Step 1:  From your existing footer list, identify which support footer you want b jjjjto edit  For example you want to edit footer 2, then click on the ‘edit’ link to v uumake changes according to your requirements Footer 2 Edit option  Note: You cannot delete or edit the default footer set for store ownersA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 14. How to edit a support footer? Step 2:  You will see a ‘edit your support footer’ pop up.  Make the changes accordingly and click on update to successfully save … …..your changes Edit your support footer Save your settingsA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 15. Good to know  A user cannot delete a email support footer which is the default footer for your vvvemail notification triggers  In order to delete it you have to set some other support footer as the default footer bbfor your email notification triggersA Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.
  • 16. Feel free to contact us  If you’ve any query, please feel free to ask a question at goo2o support after logging in with your goo2o user id & password.  You can post your query at goingo2o forum also to learn & discuss it with other goo2o store owners.  For any further assistance, mail us at support@goo2o.com. Follow us for regular updates:A Goingo2o Wiki production. © All Rights Reserved at Goo2o Technologies Pvt. Ltd.