IT ASSET MANAGEMENT WITH GLPI      ´   Goneri Le Bouder and Walid Nouh           LinuxTag 2011      GLPI and FusionInventory
A BOUT US : WALID N OUH  IT MANAGEMENT CONSULTANT      GLPI core developer      FusionInventory project co-leader      Rol...
´A BOUT US : G ON E RI L E B OUDER   F REE SOFTWARE ENTHUSIAST      Debian Developer      Perl Monger      Former OCS Inve...
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
W HAT IS GLPI FOR ?                      T HE IT CROWD                         How many server still run with 2GB         ...
W HAT IS GLPI FOR ?     T HE S ERVICE D ESK TEAM        Is Mr Smith computer’s harddrive full?        What is my intervent...
W HAT IS GLPI FOR ?                      T HE USERS                         Why can’t I print?                         Why...
W HAT IS GLPI FOR ?     T HE MANAGEMENT        How many request per day processed by our support team?        What is our ...
W HAT IS GLPI FOR ?                      T HE PURCHASING DEPARTMENT                         How much did we spend last yea...
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
I NSTALLATION  E ASY STEP     Common web application     Very few OS dependencies     Extract, run the wizard, done!
A RCHITECTURE            H OW DOES IT SCALE ?
A RCHITECTURE            H OW DOES IT SCALE ?                Existing large installation of GLPI                up to 130K...
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
C OLLECT YOUR INFORMATION
C OLLECT YOUR INFORMATION            I NPUTS                Desktop computers and server                Network devices   ...
C OMPUTER    E ASY STEP       Agent packaged for most of the OSes       Ready to use, no build, no dependency!
N ETWORK DEVICES    ROUTERS , SWITCHS , PRINTERS ...    F USION I NVENTORY DO IT REMOTELY FOR YOU       Nothing to install...
N ETWORK DEVICES    PRINTERS       Cartridge ink levels       Counters and statistics
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
E XISTING SYSTEMS  W HAT ABOUT MY CURRENT SYSTEM ?     Financial informations     Licenses     Helpdesk
A PPLICATION INTEGRATION                           WAIT, SOME TOOLS ARE                           ALREADY RUNNING HERE !  ...
A PPLICATION INTEGRATION : PLUGINS                    A LARGE COLLECTION OF                    EXTENSIONS                 ...
GLPI, ALL IN ONE                   T HE ASSET TIMELINE                      Past: history                      Current: in...
GLPI, ALL IN ONE                   H ELPDESK FOR EVERYONE                      Tickets on assets
GLPI, ALL IN ONE                   ACCURATE STATISTICS                      25% of last year laptops have                 ...
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
AUTHORISATION            NATIVE LDAP     SUPPORT                Strong LDAP integration                LDAP v3 compatible ...
AUTHORISATION            S INGLE S IGN O N TOO !                WebSSO                CAS
AUTHORISATION  E NTITIES      Independent administrative entity      Can be mapped on your LDAP organisation      Contain ...
H ABILITATIONS : ORGANIZATIONAL CHART
AUTHORISATION  P ROFILE      More than 100 rights      Habilitation : a profile on an entity
AUTHORISATION : E XAMPLE  Let’s take an example.
E NTITIES : E XAMPLE                       T HE CEO                          Manage the company
AUTHORISATION : E XAMPLE                           T HE CTO                              Can do whatever he               ...
AUTHORISATION : E XAMPLE                           P RESS OFFICER                              Watches everything         ...
AUTHORISATION : E XAMPLE                           S ECURITY OFFICER                              Regulates the           ...
AUTHORISATION : E XAMPLE                           T HE SUPPORT ENGINEER                              Can only sees and   ...
AUTHORISATION : P ROFILE
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
S ERVICE D ESK : THE BIG PICTURE
S ERVICE D ESK : THE BIG PICTURE                            ITIL V 1 COMPLIANT                               SLA          ...
S ERVICE D ESK : THE INTERFACES 1/2                           W EB INTERFACES                               End user simpl...
S ERVICE D ESK : THE INTERFACES 2/2                           W EBSERVICES                               To integrate GLPI...
S ERVICE D ESK : THE INTERFACES 2/2                           W EBSERVICES                               To integrate GLPI...
S ERVICE D ESK : REPORTING
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
W HAT E LSE ?
GLPI  A NONPROFIT ORGANISATION       Indepnet, a french nonprofit association       Since 2002
GLPI  T WO INDEPENDANT PROJECTS LEADERS                       ´       Jean-Mathieu Doleans       Julien Dombre  C ONTRIBUT...
GLPI  T WO INDEPENDANT PROJECTS LEADERS                       ´       Jean-Mathieu Doleans       Julien Dombre  C ONTRIBUT...
GLPI       GLPI B USINESS PARTNERS          Agreement between the association          and IT partners          Partners b...
F USION I NVENTORY  A SISTER PROJECT      Created by some people of the GLPI community      Strong relationship with GLPI ...
F USION I NVENTORY  A SISTER PROJECT      Created by some people of the GLPI community      Strong relationship with GLPI ...
F USION I NVENTORY  A SISTER PROJECT      Created by some people of the GLPI community      Strong relationship with GLPI ...
O UTLINE  W HAT IS GLPI FOR ?  I NSTALLATION / A RCHITECTURE ?  C OLLECT YOUR INFORMATIONS  I NTEGRATION  AUTHORISATION  S...
T HANKS     Purchasing: http:     //www.flickr.com/photos/epsos/5394616925/     LDAP: http://www.flickr.com/photos/     he...
Linuxtag 2011-it-asset-management-glpi-fusioninventory
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GLPI: IT asset management using FreeSoftware

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Linuxtag 2011-it-asset-management-glpi-fusioninventory

  1. 1. IT ASSET MANAGEMENT WITH GLPI ´ Goneri Le Bouder and Walid Nouh LinuxTag 2011 GLPI and FusionInventory
  2. 2. A BOUT US : WALID N OUH IT MANAGEMENT CONSULTANT GLPI core developer FusionInventory project co-leader Rollerskate fanatic Work at TECLIB’, Brussels, Belgium
  3. 3. ´A BOUT US : G ON E RI L E B OUDER F REE SOFTWARE ENTHUSIAST Debian Developer Perl Monger Former OCS Inventory developer FusionInventory project co-leader Work at TECLIB’, Paris, France and an awful french accent
  4. 4. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  5. 5. W HAT IS GLPI FOR ? T HE IT CROWD How many server still run with 2GB of memory? Do we still have those old Toshiba laptops? Do our servers have the lastest security fixes?
  6. 6. W HAT IS GLPI FOR ? T HE S ERVICE D ESK TEAM Is Mr Smith computer’s harddrive full? What is my intervention planning? The printer ink cartridge is running low on the second floor!
  7. 7. W HAT IS GLPI FOR ? T HE USERS Why can’t I print? Why can’t I send email anymore? Are the IT guys really processing my request?
  8. 8. W HAT IS GLPI FOR ? T HE MANAGEMENT How many request per day processed by our support team? What is our users satisfaction’s level? I need more dashboards!
  9. 9. W HAT IS GLPI FOR ? T HE PURCHASING DEPARTMENT How much did we spend last year with IBM? Is the paternship with Oracle still running? How many and where are the assets bought with last year budget?
  10. 10. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  11. 11. I NSTALLATION E ASY STEP Common web application Very few OS dependencies Extract, run the wizard, done!
  12. 12. A RCHITECTURE H OW DOES IT SCALE ?
  13. 13. A RCHITECTURE H OW DOES IT SCALE ? Existing large installation of GLPI up to 130K computers inventoried 1 million computers referenced so far and still growing
  14. 14. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  15. 15. C OLLECT YOUR INFORMATION
  16. 16. C OLLECT YOUR INFORMATION I NPUTS Desktop computers and server Network devices Data coming from legacy systems Financial informations ...
  17. 17. C OMPUTER E ASY STEP Agent packaged for most of the OSes Ready to use, no build, no dependency!
  18. 18. N ETWORK DEVICES ROUTERS , SWITCHS , PRINTERS ... F USION I NVENTORY DO IT REMOTELY FOR YOU Nothing to install Network scan to identify asset Use SNMP to collect information
  19. 19. N ETWORK DEVICES PRINTERS Cartridge ink levels Counters and statistics
  20. 20. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  21. 21. E XISTING SYSTEMS W HAT ABOUT MY CURRENT SYSTEM ? Financial informations Licenses Helpdesk
  22. 22. A PPLICATION INTEGRATION WAIT, SOME TOOLS ARE ALREADY RUNNING HERE ! H OW TO INTERACTE WITH THEM ? Webservice interface API for updates CSV import/export
  23. 23. A PPLICATION INTEGRATION : PLUGINS A LARGE COLLECTION OF EXTENSIONS Add load of new features Tight integration in GLPI Powerfull API
  24. 24. GLPI, ALL IN ONE T HE ASSET TIMELINE Past: history Current: inventory Future: warranty, contracts
  25. 25. GLPI, ALL IN ONE H ELPDESK FOR EVERYONE Tickets on assets
  26. 26. GLPI, ALL IN ONE ACCURATE STATISTICS 25% of last year laptops have harddrive failure ! How many incidents are resolved by using VNC ?
  27. 27. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  28. 28. AUTHORISATION NATIVE LDAP SUPPORT Strong LDAP integration LDAP v3 compatible Active Directory, OpenLDAP ... OTHER AUTHENTICATION METHODS POP3 IMAP
  29. 29. AUTHORISATION S INGLE S IGN O N TOO ! WebSSO CAS
  30. 30. AUTHORISATION E NTITIES Independent administrative entity Can be mapped on your LDAP organisation Contain assets and tickets
  31. 31. H ABILITATIONS : ORGANIZATIONAL CHART
  32. 32. AUTHORISATION P ROFILE More than 100 rights Habilitation : a profile on an entity
  33. 33. AUTHORISATION : E XAMPLE Let’s take an example.
  34. 34. E NTITIES : E XAMPLE T HE CEO Manage the company
  35. 35. AUTHORISATION : E XAMPLE T HE CTO Can do whatever he wants in the IT department
  36. 36. AUTHORISATION : E XAMPLE P RESS OFFICER Watches everything Generates charts and dashboards
  37. 37. AUTHORISATION : E XAMPLE S ECURITY OFFICER Regulates the processes Can have a look on everything
  38. 38. AUTHORISATION : E XAMPLE T HE SUPPORT ENGINEER Can only sees and answers users requests
  39. 39. AUTHORISATION : P ROFILE
  40. 40. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  41. 41. S ERVICE D ESK : THE BIG PICTURE
  42. 42. S ERVICE D ESK : THE BIG PICTURE ITIL V 1 COMPLIANT SLA user satisfaction Incident management Business rules Notifications, multilingual support
  43. 43. S ERVICE D ESK : THE INTERFACES 1/2 W EB INTERFACES End user simplified interface Standard interface Smartphones interface
  44. 44. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
  45. 45. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
  46. 46. S ERVICE D ESK : REPORTING
  47. 47. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  48. 48. W HAT E LSE ?
  49. 49. GLPI A NONPROFIT ORGANISATION Indepnet, a french nonprofit association Since 2002
  50. 50. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
  51. 51. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
  52. 52. GLPI GLPI B USINESS PARTNERS Agreement between the association and IT partners Partners bring money, support and code
  53. 53. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  54. 54. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  55. 55. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
  56. 56. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
  57. 57. T HANKS Purchasing: http: //www.flickr.com/photos/epsos/5394616925/ LDAP: http://www.flickr.com/photos/ heyrocker/2954514315/ SSO: http://www.flickr.com/photos/13519089@ N03/1380483002/ User picture: http://www.flickr.com/photos/ wonderlane/5043174502/ Manager: http://www.flickr.com/photos/ eastcapital/5228405457/ Server: http: //www.flickr.com/photos/sylvar/31436963/ Helpdesk: http://www.flickr.com/photos/ runlevel0/2196587153/ Database: http://www.flickr.com/photos/ garryknight/5476230085/ Information: http://www.flickr.com/photos/
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