Linuxtag 2011-it-asset-management-glpi-fusioninventory

IT ASSET MANAGEMENT WITH GLPI ´ Goneri Le Bouder and Walid Nouh LinuxTag 2011 GLPI and FusionInventory

A BOUT US : WALID N OUH IT MANAGEMENT CONSULTANT GLPI core developer FusionInventory project co-leader Rollerskate fanatic Work at TECLIB’, Brussels, Belgium

´A BOUT US : G ON E RI L E B OUDER F REE SOFTWARE ENTHUSIAST Debian Developer Perl Monger Former OCS Inventory developer FusionInventory project co-leader Work at TECLIB’, Paris, France and an awful french accent

O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS

W HAT IS GLPI FOR ? T HE IT CROWD How many server still run with 2GB of memory? Do we still have those old Toshiba laptops? Do our servers have the lastest security ﬁxes?

W HAT IS GLPI FOR ? T HE S ERVICE D ESK TEAM Is Mr Smith computer’s harddrive full? What is my intervention planning? The printer ink cartridge is running low on the second ﬂoor!

W HAT IS GLPI FOR ? T HE USERS Why can’t I print? Why can’t I send email anymore? Are the IT guys really processing my request?

W HAT IS GLPI FOR ? T HE MANAGEMENT How many request per day processed by our support team? What is our users satisfaction’s level? I need more dashboards!

W HAT IS GLPI FOR ? T HE PURCHASING DEPARTMENT How much did we spend last year with IBM? Is the paternship with Oracle still running? How many and where are the assets bought with last year budget?

I NSTALLATION E ASY STEP Common web application Very few OS dependencies Extract, run the wizard, done!

A RCHITECTURE H OW DOES IT SCALE ?

A RCHITECTURE H OW DOES IT SCALE ? Existing large installation of GLPI up to 130K computers inventoried 1 million computers referenced so far and still growing

C OLLECT YOUR INFORMATION

C OLLECT YOUR INFORMATION I NPUTS Desktop computers and server Network devices Data coming from legacy systems Financial informations ...

C OMPUTER E ASY STEP Agent packaged for most of the OSes Ready to use, no build, no dependency!

N ETWORK DEVICES ROUTERS , SWITCHS , PRINTERS ... F USION I NVENTORY DO IT REMOTELY FOR YOU Nothing to install Network scan to identify asset Use SNMP to collect information

N ETWORK DEVICES PRINTERS Cartridge ink levels Counters and statistics

E XISTING SYSTEMS W HAT ABOUT MY CURRENT SYSTEM ? Financial informations Licenses Helpdesk

A PPLICATION INTEGRATION WAIT, SOME TOOLS ARE ALREADY RUNNING HERE ! H OW TO INTERACTE WITH THEM ? Webservice interface API for updates CSV import/export

A PPLICATION INTEGRATION : PLUGINS A LARGE COLLECTION OF EXTENSIONS Add load of new features Tight integration in GLPI Powerfull API

GLPI, ALL IN ONE T HE ASSET TIMELINE Past: history Current: inventory Future: warranty, contracts

GLPI, ALL IN ONE H ELPDESK FOR EVERYONE Tickets on assets

GLPI, ALL IN ONE ACCURATE STATISTICS 25% of last year laptops have harddrive failure ! How many incidents are resolved by using VNC ?

AUTHORISATION NATIVE LDAP SUPPORT Strong LDAP integration LDAP v3 compatible Active Directory, OpenLDAP ... OTHER AUTHENTICATION METHODS POP3 IMAP

AUTHORISATION S INGLE S IGN O N TOO ! WebSSO CAS

AUTHORISATION E NTITIES Independent administrative entity Can be mapped on your LDAP organisation Contain assets and tickets

H ABILITATIONS : ORGANIZATIONAL CHART

AUTHORISATION P ROFILE More than 100 rights Habilitation : a proﬁle on an entity

AUTHORISATION : E XAMPLE Let’s take an example.

E NTITIES : E XAMPLE T HE CEO Manage the company

AUTHORISATION : E XAMPLE T HE CTO Can do whatever he wants in the IT department

AUTHORISATION : E XAMPLE P RESS OFFICER Watches everything Generates charts and dashboards

AUTHORISATION : E XAMPLE S ECURITY OFFICER Regulates the processes Can have a look on everything

AUTHORISATION : E XAMPLE T HE SUPPORT ENGINEER Can only sees and answers users requests

AUTHORISATION : P ROFILE

S ERVICE D ESK : THE BIG PICTURE

S ERVICE D ESK : THE BIG PICTURE ITIL V 1 COMPLIANT SLA user satisfaction Incident management Business rules Notiﬁcations, multilingual support

S ERVICE D ESK : THE INTERFACES 1/2 W EB INTERFACES End user simpliﬁed interface Standard interface Smartphones interface

S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notiﬁcations Add and update tickets

S ERVICE D ESK : REPORTING

W HAT E LSE ?

GLPI A NONPROFIT ORGANISATION Indepnet, a french nonproﬁt association Since 2002

GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators

GLPI GLPI B USINESS PARTNERS Agreement between the association and IT partners Partners bring money, support and code

F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects

T HANKS Purchasing: http: //www.flickr.com/photos/epsos/5394616925/ LDAP: http://www.flickr.com/photos/ heyrocker/2954514315/ SSO: http://www.flickr.com/photos/13519089@ N03/1380483002/ User picture: http://www.flickr.com/photos/ wonderlane/5043174502/ Manager: http://www.flickr.com/photos/ eastcapital/5228405457/ Server: http: //www.flickr.com/photos/sylvar/31436963/ Helpdesk: http://www.flickr.com/photos/ runlevel0/2196587153/ Database: http://www.flickr.com/photos/ garryknight/5476230085/ Information: http://www.flickr.com/photos/

Linuxtag 2011-it-asset-management-glpi-fusioninventory

by Gonéri Le Bouder on May 16, 2011

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