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For most people, ITSM starts with the Service Desk and incident management. While that’s a great start, the real benefits come when you move beyond your first process and introduce ITSM as the foundation for extraordinary service delivery.
You will learn:
A brief history of Service Management and its underlying benefits
The “down and dirty” of designing a process
The importance on communication and obtaining “buy-in” for ITSM
The concept of the ITSM program office
Building and executing an ITSM roadmap
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