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Watch the webinar with FULL AUDIO here: http://navvia.com/resources/webinars/7-steps-to-a-successful-itsm-tool-implementation/
Have you been told by your ITSM tool vendor “Don’t worry, it works out of the box.” or “No problem, we can stand it up in a week.” Has your boss said to you “Why do you need so much time to develop a process, it’s SaaS - just turn it on!”
I can’t tell you how many times I’ve talked to people who were disappointed with a tool implementation project. Over the years, and with every generation of ITSM tools, I’ve heard the same thing. “It works out of the box on day 1!” When it doesn’t work, it’s the tool that gets the blame – and people switch to a new one - costing time and money.
In my experience, 7 things have bubbled up to the surface as critical to success.
Join David Mainville in this one hour interactive webinar where he will discuss:
Find out where the gaps are – you are looking to improve things;
Don’t start from scratch – there are a lot of great templates out there
Don’t try this on your own – a process built in isolation will never be accepted by anyone
Don’t be a technophobe – drive the technical requirements you need for automation
Don’t forget to validate – make sure people buy into what you built
Don’t forget to educate – training is the most important step to adoption
Don’t forget governance – a process that is left on its own will die
This is a very practical and essential presentation for process owners, process managers, ITSM tool implementation project teams and ITIL experts.