Soaring in the Cloud – Don‟t be dragged down by ITIL bloat!ITSMF Canada 2013 AnnualConference06-07/05/2013
3IntroductionPrincipal Consultant with NAVVIA• 35+ years experience spanning all aspects of ITo Operations Managemento App...
4What is Cloud Computing?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.Just marketing Hype?
5What is Cloud Computing?• Cloud computing most oftenrefers to IT Services that areprovided to users over theinternet on a...
More Evolutionary than Revolutionary• The Cloud has evolved from previousdelivery modelso Centralized Computingo Time-shar...
• No capital outlay• Pay only for what you use• Improved time to market• Access features and capabilities outside yournorm...
83 things to remember© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Cloud Computing will conti...
9What does this mean to IT© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
10IT must provide leadership© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.IT exists to supportt...
11Here‟s where ITIL helps© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.4 functionalareasincludi...
12Do we need it all ?• Cloud computing is a vendor controlled service• Your ability to directly manipulate it are limitedo...
13How much ITIL do we need?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
14How much ITIL do we need?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Question your percep...
15How much ITIL do weneed?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Identify your desired...
16How much ITIL do we need? A standardapproach© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• D...
17How will the processes change?• Service Strategy Managementquestion changes from “build orbuy” to “rent”o Will need to i...
18How will the processes change?• Service level management willneed to strengthen focus onUnderpinning Contracts and willn...
19How will the processes change?• Capacity management takes onan entirely new meaningo Long term views to reducecapital co...
20How will the processes change?• Event management must adapto The underlying infrastructure ismaskedo User transactions w...
21How will the processeschange?• Incident management shiftsfrom trouble shooting andimplementing workarounds togathering i...
22How will the processes change?• Request Fulfillment & SupplierManagement replace ChangeManagemento Vendor will do the wo...
23What‟s Next• Governance and Controlsbecome major factors forsuccesso Process compliance ismandatoryo Deviations must not...
Question Time© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.24
25Contact Information© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
Thank You
Soaring in the Clouds - Don't be dragged down by ITIL bloat!
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Soaring in the Clouds - Don't be dragged down by ITIL bloat!

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Cloud computing is here and being used by organizations to allow them to be more fleet footed in time to market, and nimble in aligning to changing business needs when it comes to delivering the services to the business and its customers. From a service management perspective it makes no difference wether the service is delivered from the "Cloud", an in house hosted infrastructure or a combination of both. You still need a framework for managing service delivery and ensuring services.

Presentation by Brian Lenner, Principal Consultant at Navvia.
Visit http://navvia.com to know more.

Published in: Business, Technology
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Soaring in the Clouds - Don't be dragged down by ITIL bloat!

  1. 1. Soaring in the Cloud – Don‟t be dragged down by ITIL bloat!ITSMF Canada 2013 AnnualConference06-07/05/2013
  2. 2. Agenda• Introduction• What is Cloud Computing?• What does this mean to IT?• How much ITIL do we need?• How will the processes change?• What next?• Questions© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.2
  3. 3. 3IntroductionPrincipal Consultant with NAVVIA• 35+ years experience spanning all aspects of ITo Operations Managemento Applications Development Managemento Service Desk Creation and Managemento Complete DataCenter Managemento 13 years of consulting (last 9 with Navvia)• ITSM adoption & strategy development• Process assessment, Process rationalization, Gap analysis• Developing & Deploying ITSM Service Support processes• Developing & Delivering customer specific process training• Assessing and Recommending ITSM Process Support tools• Certified ITIL trainer© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  4. 4. 4What is Cloud Computing?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.Just marketing Hype?
  5. 5. 5What is Cloud Computing?• Cloud computing most oftenrefers to IT Services that areprovided to users over theinternet on a “pay as you go” or“on-demand” model much like apublic utility .© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  6. 6. More Evolutionary than Revolutionary• The Cloud has evolved from previousdelivery modelso Centralized Computingo Time-sharingo Service Bureauso Outsourcingo Application Service Providerso Cloud Computing• Software as a Service• Platform as a Service• Infrastructure as a Service
  7. 7. • No capital outlay• Pay only for what you use• Improved time to market• Access features and capabilities outside yournormal reach• Transparent upgrades• Allows you to focus on the business and not thetechnologyThere are definitely benefits
  8. 8. 83 things to remember© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Cloud Computing will continue to grow• Just because an application is in theCloud that doesn‟t mean IT isn‟taccountable• The business will drive the adoption asmore application solutions becomeavailable
  9. 9. 9What does this mean to IT© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  10. 10. 10IT must provide leadership© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.IT exists to supportthe businessIT understands theimplications of themoving to the CloudThe business willdrive cloud adoptionIT has the skills andknowledge to mitigaterisk to the business
  11. 11. 11Here‟s where ITIL helps© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.4 functionalareasincluding 2sub-functionsor maybe not
  12. 12. 12Do we need it all ?• Cloud computing is a vendor controlled service• Your ability to directly manipulate it are limitedo IaaS perhaps 50%o SaaS and PaaS considerably less• The current available / typical service models do not allow for a fullITIL-infused treatment, so to speak.© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  13. 13. 13How much ITIL do we need?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  14. 14. 14How much ITIL do we need?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Question your perceptions of ITILo Remember ITIL is a referenceframeworko To use ITIL with cloudcomputing, ITIL processes mustadapt• What does this mean?o Your direct control is limitedo External providers do the work (that‟s why you went to the cloud)o Existing processes will need to re-focusSome will gain and some will lose importanceo Different skill sets my be required to enable the processes to providebusiness value
  15. 15. 15How much ITIL do weneed?© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Identify your desired end state for Service Delivery Management andITILo How much do you really need in a Cloud environment?• Evaluate where you are nowo Assess your current capabilitieso How much do you have, what are the gaps, what needsto change• Identify the first step on the road to the desired end stateo What are the quick winso Where will you get the biggest pay back the fastestA standard approach
  16. 16. 16How much ITIL do we need? A standardapproach© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.• Define the program and milestone targetso What‟s the first stepo Which processes, to what level of detailo Which functional units will be affectedo What is the WIIFM for the business &customers• Execute the program and evaluate the results toensure the benefits were achievedo Did we do what we said, too much, too little?o Did we get the WIIFM benefits?o What do we know now we didn‟t know before?• Repeat!
  17. 17. 17How will the processes change?• Service Strategy Managementquestion changes from “build orbuy” to “rent”o Will need to include Cloudservice continuity options• Service Portfolio Managementwill require careful attention tomaximize cloud benefits© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  18. 18. 18How will the processes change?• Service level management willneed to strengthen focus onUnderpinning Contracts and willnot need Operation LevelAgreements• Supplier management will be an“absolutely must have” processto ensure the cloud services aredelivered and availabilitymaintained to allow you todeliver value to the business© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  19. 19. 19How will the processes change?• Capacity management takes onan entirely new meaningo Long term views to reducecapital costs are no longerimportanto Controlling „quickacquisition‟ and „releasingunused capacity‟ becomecritical success factors© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  20. 20. 20How will the processes change?• Event management must adapto The underlying infrastructure ismaskedo User transactions will be thebasis of the monitoringo Alerts and Incident generationwould replace automatedadjustments© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  21. 21. 21How will the processeschange?• Incident management shiftsfrom trouble shooting andimplementing workarounds togathering information andcommunicating status• Problem Managementdisappearso No direct contact with theinfrastructure or applicationpossible© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  22. 22. 22How will the processes change?• Request Fulfillment & SupplierManagement replace ChangeManagemento Vendor will do the work (if it isin the contract)o Supplier Management willnegotiate items outside thecontract• ITIL Release and DeploymentManagement replaced by SDLCprocess components© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  23. 23. 23What‟s Next• Governance and Controlsbecome major factors forsuccesso Process compliance ismandatoryo Deviations must not beallowed or all control is lost© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  24. 24. Question Time© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.24
  25. 25. 25Contact Information© 2012. Navvia is a division ofConsulting-Portal Inc. All rightsreserved.
  26. 26. Thank You

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