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Cloud computing is here and being used by organizations to allow them to be more fleet footed in time to market, and nimble in aligning to changing business needs when it comes to delivering the services to the business and its customers. From a service management perspective it makes no difference wether the service is delivered from the "Cloud", an in house hosted infrastructure or a combination of both. You still need a framework for managing service delivery and ensuring services.
Presentation by Brian Lenner, Principal Consultant at Navvia.
Visit http://navvia.com to know more.