Ob communication

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  • 1. COMMUNICATION BY, M.GOMATHI 13MB203
  • 2. COMMUNICATION “Communication is the transfer of information from one person to another person . It is way of reaching others by transmitting ideas, thoughts, feelings and values.” - Newstorm and Davis.
  • 3. COMMUNICATION – IN OB • Communication is the process through which two or more persons come to exchange ideas and understanding among themselves. • It has 3 aspects. - it must have subject. - sender must consider the receiver. - understanding in the same sense.
  • 4. COMMUNICATION PROCESS • It is a dynamic ,continuous and flexible. • There are three types of models . - Shannon weaver model. - Berro model. - Transactional process model.
  • 5. TRANSACTIONAL PROCESS MODEL SENDER MESSAGE ENCODING CHANNEL RESPONSE DECODING RECEVIER
  • 6. ELEMENTS OF COMMUNICATION • • • • • • • • Sender Message Encoding Channel Noise Receiver Decoding Feedback.
  • 7. SIGNIFICANCE • • • • • • It is essence of social behavior. It helps to control the behavior of the group. It fosters motivation. To share their feelings in the organization. It helps in decision making. It helps to change the people’s attitude.
  • 8. COMMUNICATION TYPES TYPES OF COMMUNICATION INTERPERSONAL ORAL ORGANIZATIONAL WRITTEN NON VERBAL
  • 9. BARRIERS TO EFFECTIVE COMMUNICATION • Sender related barriers • Situational related barriers. • Receiver related barriers.
  • 10. SENDER RELATED BARRIERS • • • • • • • • Communication goals Communication skills Interpersonal sensitivity Differing frame of experience Improper diction Inconsistent non verbal signals Fear Sender’s credibility.
  • 11. RECEIVER RELATED BARRIERS • • • • • Selective and poor listening Evaluating source Perception Lack of responsive feedback Metacommunication
  • 12. SITUATIONAL RELATED BARRIERS • • • • • • • Jargon Information overlaod Time pressure Communication climate Noise Distance Mechanical failure