Jeff Goddard Sales & Marketing Director +44 (0)7738 052159 Diamonds Software, Birmingham Science Park Aston, Faraday Wharf, Holt Street, Birmingham, B7 4BB Diamonds Studio Creating uniqueness
About Diamonds Located within the Birmingham Science Park Aston, Birmingham, England Comprising an experience management & software development team Technology born from a research program at Brunel University Evolved through collaboration with International Enterprise Organisations “ Our vision is to make the development of business and human process management , workflow and business systems easier, quicker and delivered with greater agility” Specialists in business and human process management for competitive markets where, compliance and visibility of performance are critical
and or missing opportunities to gain operational efficiencies.
Technology, culture, society are all changing customer attitudes and increasing the need for greater agility Many business scenarios and or government regulations are continuously generating the need for organisations to become more agile The Business Problem
Lack of contextual process management tools for Six Sigma, Lean, and Kaizen consultants
No support for unstructured or case management processes
Still generating and storing program code (Business people cannot code)
Lack of management around Standard Operating Procedures
Monolithic business systems that allow only 3-4 major changes per annum
Without an adaptable business and human process layer around core enterprise applications, an organisation’s ability to react to a fast moving, and or highly regulated marketplace becomes limited by technology. Barriers to Agility are: The Business Problem
The Opportunity Human Process Management Build an extendable layer around your core infrastructure, providing a platform that can adapt to the changing needs of departmental operations. - Flexible integration through web services - Create and update forms, workflows and reports, with no need to write code - Graphically rich interface incorporating Web 2.0 technology The Needs Gap Without an adaptable human process layer around core enterprise applications, an organisations’ ability to react to a fast moving, highly regulated market place becomes limited by technology.
Product Architecture Web 2.0 Diamonds adopts AJAX technology, presenting the user with a truly Rich User Interface for powerful application delivery over the Web. Why Metadata is the Differentiator - Versatility, Adaptability, Integration - Enables evolution in line with your business
Build SaaS applications using a pool of preconfigured and re-useable components
Link and integrate to existing applications
Modernise and enhance dated applications into modern SaaS solutions
Extend clients’ expensive enterprise solutions with additional functionality
Point to existing databases and have your maintenance application built dynamically
Extend or amend pre configured Diamonds Knowledge Packs
Knowledge Packs Fund Administration For organisations providing Fund Administration services to the financial market, who are looking to ensure compliance and improve service delivery. - Schedule, Plan and Execute all administrative tasks for Funds, Compartments, Classes and Shares - Extensive workflow monitoring and reporting - Manage and automate all communications Ticket & Penalty Infringement Management For organisations delivering back office administration services to Public Transport providers, enabling the streamlining and automation of the administrative workflows for registration and processing of Infringements. - PDA Upload, Web service creation - Customer communication workflows - Advanced mail merge and letter generation - Case Management and Legal workflows - Financial Management (payments, payment plans, penalty rules)
Knowledge Packs ITIL & Service Desk Management Enable organisations to adopt ITIL v3 workflows and best practices for Service Requests, Incidents, Problems, Changes, Releases and Configuration Management. - Extend communication and collaboration beyond the Service Desk - Service Level Management - User Self-Service Management - Extensive reporting and charting options Customer Relationship Management (CRM) For organisations who are looking to extend their customers’ interfaces through extendable workflows and processes, ensuring that service delivery and quality is monitored and optimised. - Contact Management - Marketing and campaign management - Lead, opportunity and account management - Sales and forecast management - Order and financial management
Enterprise Resource Planning For Professional Services organisations who want control of their service delivery whether using internal or external resources. - Workflows and processes - Projects management - Service management - Employee and HR management - Issue, problem, change and escalation management - Business management - Compliance and best practice management Event Management For event management businesses and organisations managing multiple events. - Create events using best practice workflows and processes - Market and sell exhibition space, sponsorships, speaker slots - Market, attract and manage delegates Knowledge Packs
Venture Capital / Private Equity Deal Tracking For venture capital and private equity firms to demonstrate accountability to funds owners - Make investment decisions knowing best practice workflows and processes have been followed. - Automate mundane tasks - Provide accountability to fund owners Knowledge Packs
Case Study The largest Belgian urban public transport company, the Société des Transports Intercommunaux de Bruxelles (STIB/MIVB), serves the 19 communes of the Brussels capital region as well as ten other outlying communes. It covers a surface area of 241.5 km2 and provides transport for a population of over 1,100,000 inhabitants and thousands of commuters. Diamonds in partnership and with local system integrator Sogeti, won the public tender contract to replace the existing mainframe system for managing the dossiers that are compiled around all the accidents and incidents that occur on the public transport network of the city of Brussels. STIB/MIVB required a complex solution that managed dossiers through departmental processes, with additional requirements for document management and extended customer relationship management functionality . It also requires the support of a complex data model that would allow them to generate drill down analysis reporting structures. Further projects have since been undertaken with the extension of the accident management solution to also incorporate the specific needs for the incident Management departmen t , to further manage any "incidents" that happen on the transport network. To leverage their investment and success of previous projects the STIB chose Diamonds to also deliver a Fraud Management solution . This solution enables the STIB to exchange information with their PDA handheld terminals from ticket officers that travel the transport network, validating whether passengers have the appropriate tickets or subscriptions. Infringing passengers are managed and tracked using Diamonds. Dossiers are created for frequent offenders, allowing personnel to build up an extended picture of the case, calculate client specific penalties, prepare mail merges for client communication and prepare data packages for integration with other government agencies involved in the collections process. The business value: - Replace old mainframe server solutions with a modern robust technology architecture - Provide their business departments, with the exact system they require - Provide a comprehensive audit trail of case management activity - Lower acquisition cost and total cost of ownership - Apply workflow and collaboration between disparate operational departments
Case Study RBC Dexia IS, constitutes the investment services division of this Royal Bank of Canada. New legislation instigated a RBC Dexia IS to review its Mutual Fund and Unit Trust Administration processes and more specifically in relation to the vital key dates around the management of all funds. Diamonds was deployed to automate the management of the administration processes around funds totalling in value in excess of 700 million Euros. Diamonds Software was to be the proven choice of vendors due to their unique approach to process and workflow management , which the customer realised, would do more for their business than just meet legislation requirements . Diamonds Software’s rich set of business centric functionality enabled the customer to focus the Diamonds product implementation around a broader spectrum of strategic business objectives. This was framed by one clear mandate, identify, implement and demonstrate returns on investment. It has been estimated that the return on investment in the first 2 months after the implementation of Diamonds, equated to over €300,000 .
Case Study - SME MDT Sales Training Reduce the costs of managing a 360 degree assessment test. Currently costing them one full time Administrator (£20K per annum) plus a $400 bill to create each new customised online assessment test to clients specifications.
The Business Value:
Fully automated processes making administration cost zero
Dynamic build of customised assessment tests based on five (5 )minute input from Sales
Created new go to market opportunities
Jeff Goddard Sales & Marketing Director +44 (0)7738 052159 Diamonds Software, Birmingham Science Park Aston, Faraday Wharf, Holt Street, Birmingham, B7 4BB Diamonds Studio Thank you