Answer Center America Custom Call Center Services
Partnering for the Future
About Answer Center America <ul><li>In 1996, Janet Livingston founded Total Quality Communications (TQC), a 24-hour nation...
What ACA Can Do For Your Business? <ul><li>100% Account Customization </li></ul><ul><li>State of the Art Technology </li><...
100% Account Customization
State of the Art Technology <ul><li>ACA maintains vibrant growing partnerships with leading service and equipment provider...
Dedicated Customer Service Reps <ul><li>We strive to give excellent service at all times.   Each client has a dedicated cu...
In Depth Operator Training <ul><li>Dedicated Trainer that will extend your companies philosophy directly to your team with...
Dedicated Staff <ul><li>You will be assigned a  dedicated  customer service representative that will be your single point ...
Security <ul><li>The ACA technology initiative includes a focus on security issues.  </li></ul><ul><li>Redundant access pa...
Disaster Preparedness <ul><li>Phone Service </li></ul><ul><li>Fax Service </li></ul><ul><li>Email Service </li></ul><ul><l...
Why ACA is Different? <ul><li>Dedicated Customer Service Reps </li></ul><ul><li>We Strive to Follow Your Company Philosoph...
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General Sales Powerpoint

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  • NOTES ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________
  • General Sales Powerpoint

    1. 1. Answer Center America Custom Call Center Services
    2. 2. Partnering for the Future
    3. 3. About Answer Center America <ul><li>In 1996, Janet Livingston founded Total Quality Communications (TQC), a 24-hour nationwide call center and messaging service. Inspired by years of working in an industry notorious for an in-consistent quality of service, Janet opened her own call center pointedly focused on providing QUALITY service. With just one telephone line, one computer, and a dream, Janet began executing her plan; the application of modern technology to achieve consistently superior customer service. In the following years, TQC achieved a worldwide presence in the communications industry. Specializing in diverse and customizable services, dedicated customer service, and technological adeptness, TQC soon emerged as a leader in operations streamlining and customer satisfaction. </li></ul><ul><li>With the advent of rapid international growth and ever diversifying business modalities, TQC has evolved into Answer Center America, Inc (ACA), the future of business communications. </li></ul><ul><li>Equipped with state of the art technology, comprehensive customer service practices, highly trained business professionals, and the next generation of visionary management, ACA is positioned to go the extra mile to become a seamless extension of your business for decades to come. </li></ul><ul><li>At ACA, we want to see you succeed. Whether we are customizing business solutions to meet your specific needs, or answering phone calls after hours, ACA remains dedicated to top quality service, 24-hours a day, every day. </li></ul>
    4. 4. What ACA Can Do For Your Business? <ul><li>100% Account Customization </li></ul><ul><li>State of the Art Technology </li></ul><ul><li>Dedicated Customer Service Reps </li></ul><ul><li>In Depth Operator Training </li></ul><ul><li>Dedicated Staff </li></ul><ul><li>Security </li></ul><ul><li>Disaster Preparedness </li></ul><ul><li>Why ACA is Different </li></ul>Table of Contents
    5. 5. 100% Account Customization
    6. 6. State of the Art Technology <ul><li>ACA maintains vibrant growing partnerships with leading service and equipment providers in the telecommunications, computer, and internet infrastructure industries. Our partnerships ensure that ACA will have the most advanced, flexible and efficient networks and systems available to meet the demanding needs of our diverse and expanding customer community. </li></ul><ul><li>ACA deploys managed services and equipment wherever possible by leveraging the expertise of our providers while insuring our ability to cost effectively extend our network to our customer premise locations. </li></ul><ul><li>Voice-over-Internet protocol, Gigabit Ethernet, Encrypted digital radio, Microsoft “.NET” framework, and Amtelco “Intelligent Series” voice/data integration are a few of the technologies currently deployed by ACA to bring a higher level of service to you as you serve your customers. </li></ul>
    7. 7. Dedicated Customer Service Reps <ul><li>We strive to give excellent service at all times. Each client has a dedicated customer service rep that will ensure a high quality of operator service. </li></ul><ul><li>Our customer service reps are trained to help troubleshoot problems. </li></ul><ul><ul><li>If you ever have an issue or problem you can contact your customer service rep at any time to address concerns. At the time the customer service rep will review the call information with you and fix the problem at hand. </li></ul></ul><ul><li>ACA will become an extension of your business. We will ensure that your company philosophy is achieved. </li></ul>
    8. 8. In Depth Operator Training <ul><li>Dedicated Trainer that will extend your companies philosophy directly to your team within ACA. </li></ul><ul><li>Individual and small group training. </li></ul><ul><li>Customized training to make us a seamless extension of your business. </li></ul><ul><li>Special training for all learning styles. </li></ul><ul><li>Internal test calls for more hands on training. </li></ul><ul><li>Periodic “touch base” and follow up training. </li></ul><ul><li>Site visits to build knowledge base. </li></ul>
    9. 9. Dedicated Staff <ul><li>You will be assigned a dedicated customer service representative that will be your single point of contact. </li></ul><ul><li>You will be assigned a team that consists of two operations managers, eight supervisors, a programmer, a dedicated trainer, a quality assurance person and operations staff. </li></ul><ul><li>Our staff is dedicated to seeing your account succeed. </li></ul>
    10. 10. Security <ul><li>The ACA technology initiative includes a focus on security issues. </li></ul><ul><li>Redundant access pathways, gateways and routes insure network availability. </li></ul><ul><li>Enterprise class managed firewall and proxy services and equipment provide network integrity. </li></ul><ul><li>Enterprise class content tools provide both preemptive and “after event” support; analysis, treatment, and disposal for spam, spyware, viruses, and other network born malware. </li></ul>
    11. 11. Disaster Preparedness <ul><li>Phone Service </li></ul><ul><li>Fax Service </li></ul><ul><li>Email Service </li></ul><ul><li>Live Operator </li></ul><ul><li>Data Center Service </li></ul>In the event of a natural disaster, ACA has complete redundancy with both hardware and software. We have full power generation in each of our facilities. Listed below is how ACA would keep your business running in the event of a natural disaster.
    12. 12. Why ACA is Different? <ul><li>Dedicated Customer Service Reps </li></ul><ul><li>We Strive to Follow Your Company Philosophy </li></ul><ul><li>We are an Extension of Your Business. </li></ul><ul><li>Guaranteed 24-hour Bi-lingual Service </li></ul><ul><li>Guaranteed 24-hour Tech Support </li></ul><ul><li>One on One Account Training </li></ul><ul><li>State of the Art Technology </li></ul><ul><li>Customized Messaging Services </li></ul><ul><li>Customized Scripting </li></ul><ul><li>Customized Message Delivery </li></ul><ul><li>Custom extensible network infrastructure </li></ul>
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