Service Management & IT Governance Service Management & IT Governance
Company Overview Founded in 2003 by Greg Morrison Based in Colorado Springs, Colorado IT Service Management (ITIL) Company Mission IntelliQuest’s mission is to commoditize standards-based IT service management and IT Governance programs with pre-packaged solutions and targeted Professional Service engagements.
Targeted Professional Services
Value Propositions Service Providers positioned to support business outcomes Service Provider risk alignment with business appetite Clarity of Service Portfolios, domains, and capabilities Business Services delivered with quality & predictability Service Economics for smart-sourcing decisions Monitoring, measurement & management intelligence IT value is articulated in a business context
Regulatory requirement adherence
Our Approach Focus is on underpinning & supporting business processes Designed to achieve service clarity & accountability Modeled off the Deming Quality Cycle (PDCA) Positioned to slash implementation cost & complexity Based on ITIL®, CMMI®, COBIT® and ISO® standards Packaged to inject key intelligence to you
Intended to commoditize the Service Management market
Products & Services Populated with key artifacts, intelligence & presentations Targeted at vacancies left by ITSM tool vendors Designed so you get it right the first time Pre-bundled solutions can be downloaded Positioned to slash consulting costs dramatically Very targeted engagements (Similar to Agile Sprints) Designed to help you navigate around common pitfalls Based on real world, practical knowledge of Service Management Targeted outcomes with clear deliverables
No Boutique consulting or “Parking” engagements
To facilitate the quality management of IT Services To increase cost effectiveness To provide codes of practice in support of total quality IT viewed a “Strategic Asset” vs. “Commodity” Consistency & Repeatability Better Stewardship of IT Services & Assets Ability to absorb rapid change The IT Infrastructure Library (ITIL)
Retention of IT credibility with customers
My customer isn’t willing to pay for it. 80% of SW Costs are in post deployment & maintenance It is adding cost to the service. Actually, the cost impact increases significantly w/o it. Adding staff will improve services Service improvement comes from series of targeted actions (PDCA) We deliver products to our customers. “ People don’t want quarter-inch drills. They want quarter-inch holes.” Common Misconceptions
Professor Emeritus Theodore Levitt, Harvard Business School
Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL. Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project. They can now do software upgrades in less than 72 hours, potentially saving 6000 man-days and 5 million dollars. Success Stories
Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.
Service Management & IT Governance Call or visit us today at www.intelliquest.biz or 719.244.5379