Service Management & IT Governance Service Management & IT Governance
Founded in 2003 by Greg Morrison
Based in Colorado Springs, Colorado
IT Service Management (ITIL)
IT Governance (CoBIT )
Products & Services
IQ Smart Packs
Targeted Professional Services
Company Mission IntelliQuest’s mission is to commoditize standards-based IT service management and IT Governance programs with pre-packaged solutions and targeted Professional Service engagements.
Service Providers positioned to support business outcomes
Service Provider risk alignment with business appetite
Clarity of Service Portfolios, domains, and capabilities
Business Services delivered with quality & predictability
Service Economics for smart-sourcing decisions
Monitoring, measurement & management intelligence
IT value is articulated in a business context
Regulatory requirement adherence
Focus is on underpinning & supporting business processes
Designed to achieve service clarity & accountability
Modeled off the Deming Quality Cycle (PDCA)
Positioned to slash implementation cost & complexity
Based on ITIL®, CMMI®, COBIT® and ISO® standards
Packaged to inject key intelligence to you
Intended to commoditize the Service Management market
Products & Services
IQ Smart Packs ™
Populated with key artifacts, intelligence & presentations
Targeted at vacancies left by ITSM tool vendors
Designed so you get it right the first time
Pre-bundled solutions can be downloaded
Positioned to slash consulting costs dramatically
Very targeted engagements (Similar to Agile Sprints)
Designed to help you navigate around common pitfalls
Based on real world, practical knowledge of Service Management
Targeted outcomes with clear deliverables
No Boutique consulting or “Parking” engagements
Why it was developed
To facilitate the quality management of IT Services
To Improve Efficiency
To increase cost effectiveness
To reduce risks
To provide codes of practice in support of total quality
IT viewed a “Strategic Asset” vs. “Commodity”
Consistency & Repeatability
Better Stewardship of IT Services & Assets
True Business Alignment
Ability to absorb rapid change
Retention of IT credibility with customers
The IT Infrastructure Library (ITIL)
My customer isn’t willing to pay for it.
80% of SW Costs are in post deployment & maintenance
It is adding cost to the service.
Actually, the cost impact increases significantly w/o it.
Adding staff will improve services
Service improvement comes from series of targeted actions (PDCA)
We deliver products to our customers.
“ People don’t want quarter-inch drills. They want quarter-inch holes.”
Professor Emeritus Theodore Levitt, Harvard Business School
Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL.
Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project. They can now do software upgrades in less than 72 hours, potentially saving 6000 man-days and 5 million dollars.
Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.
Service Management & IT Governance Call or visit us today at www.intelliquest.biz or 719.244.5379