SugarCRM vs Salesforce 2010
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SugarCRM vs Salesforce 2010

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The Top 10 reasons the Salesforce.com customer should switch to SugarCRM.

The Top 10 reasons the Salesforce.com customer should switch to SugarCRM.

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  • Full Name Full Name Comment goes here.
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  • If you want some customization in SugarCRM or addons
    http://www.enjayworld.com/blog/store#!/SugarCRM-Addons/c/9156247/offset=0&sort=normal
    Contact on
    Email:krutarth.patel@enjayworld.com
    Linkedin:in.linkedin.com/pub/krutarth-patel/9a/310/736/
    Skypeid:enjayconnectors
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  • @goabhigo I agree. This is a very biased view. And half of this presentation talks about sugar being open source which they discontinued now. Now, where do they stand?
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  • goabhigo - To your points:

    1. force.com is a platform...its a poor comparison, and is really designed to BUILD business apps. If you are a developer, sure...you could in theory build an CRM or ERP with it....that is, if you have the time, and inclination. Most customers don't...which is why they look at SugarCRM and Salesforce.

    2. Developer edition...again, if I am running a business....the last thing I want to do is BUILD out the basics of CRM. Furthermore, I want a fully supported, feature rich CRM - not a developer edition. Can I build a CRM...sure it can be done? But for most users of CRM....building CRM isnt what they want to do. They want to do what they are good at: provide their goods and services to their markets. Which is why people BUY and INTEGRATE CRM solutions that are ready to go. And when they make this decision, they want to get the most for their investment, without being locked into a private limited cloud, at a high price.
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  • This is in reference to slide number 22:
    1.If u guys can depend and believe on Gmail account,whic store your 'confidential' mails in cloud then why not Salesforce? In Salesforce also you are the owner,unless and until you dont have the login credential no one cannot acces your data.
    2. You can take back up of all the relationships,pae layouts,fields etc using Force.com IDE for eclipse, that too wthout any cost!!
    3. Data upload is much more easier dude. In clicks you can upload your thousands of records
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  • Whoever prepared this PPT is not aware of Salesforce's other edtions which are free- Developer edition and Force.com free edition. When you are comparing do compare everything. Dont just compare on which ur Sugar is better. C'mon show some dignity.
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SugarCRM vs Salesforce 2010 SugarCRM vs Salesforce 2010 Presentation Transcript

  • The Top 10 reasons the Salesforce user should switch to SugarCRM
  • Agenda
    SugarCRM’s Competition
    Salesforce.com
    Comparing the Software
    Software Architecture
    Software Integration
    3rd Party Applications
    Software Features
    Comparing the Costs
    Software Costs
    Typical Implementation Costs
    Ongoing Costs
    Comparing Services
    Support Offerings
    Deployment Offerings
    About Levementum
  • Pre-amble…
    BHAS:
    “If you are assessing Salesforce, or any other closed source CRM for your CRM needs, you would be remiss (ok…foolish) not to examine the SugarCRMvalue proposition”
  • Bias in this presentation?
    Objectivity?
    Researchers are competitors to salesforce.com
    Respectfulness
    Yes
    Our experience?
    Multiple Salesforce.com to SugarCRM conversions
  • The basis…and disclaimer
    The data being presented here is from research performed over 2010-2008
    This presentation is focused on differences….not subjective opinions about Salesforce.com
    “People vote with the their feet”….and Salesforce.com is a very successful and solid solution. Period.
    …that said, SugarCRM offers some real advantages.
  • So with that…
    The Top 10 reasons to switch from Salesforce.com to SugarCRM
  • #10: Deployment flexibility
    Salesforce.com offers you a SAAS solution, hosted in its NA, EMEA or AP data centers.
    SugarCRMoffers you a SAASsolution and an On-Premisesolution (both are provided with your subscription) or a host of certified partner SAAS solutions worldwide
    Differentiator?
    Deployment Choice!
  • #9 Core code customizations
    Salesforce offers you an architecture to extend product features and integrate.
    SugarCRMoffers you an architecture to modify the core – modify the API – re-architect product features….in an upgrade safe-way. Additionally – all SugarCRM code is provided to you….its open source (even the commercial version!)
    Differentiator: Choice, Control, Power with a Framework
  • Comparison: Software Architecture
    Application Architecture
    Database Architecture
    Deployment Architecture
    SugarCRM provides customers with:
    • An enterprise class MVC architecture.
    • Software built on benchmarked proven Open application development code and objects.
    • Multiple options for database and platform deployment
    • Flexible deployment in ANY industry standard cloud platform
    • A true “Open Cloud” choice…as opposed to a private black box cloud and platform.
  • #8 REST Integration Framework
    Salesforce.com’s web service API does not support REST (as of 8/10)…
    SugarCRM supports REST!
    Differentiator: Leaner (faster) integrations…ask your development team. It matters!
  • Comparison: Software Integration
    Web Services Architecture
    Database Access Architecture
    Deployment Architecture
    SugarCRM provides complete flexibility on integration and data delivery:
    • Use a SOAP or RESTful approach for your integrations and applications.
    • Access your data via web services, or access via ODBC, JDBC, or a direct database connection
    • Utilize any Business Intelligence platform seamlessly.
    • Note, for example, Crystal reports for Salesforce.com can only be used “within” Salesforce.
  • #7 3rd Party Extensions
    Salesforce.com claims approximately 1000 extensions and services on the AppExchange
    SugarCRMoffers 6000 extensions…plus the source code for these.
    Differentiator: Additional features, and even better – citable code fragments and examples of how to customize the solution creatively
  • Comparison: 3rd Party Applications (2009)
    Sugar CRM
    Salesforce.com
    SugarCRM provides customers with:
    • An unparalleled volume of addons
    • A commitment to open source
    • The ability to customize all add-ins
    • More than 75 language packs
  • #6 Free Entry Level Offering
    Salesforce.com’s does not offer a free entry level offering
    SugarCRM’sentry level offering mirrors the Salesforce.com Group edition (their 2nd level offering)
    Differentiator: Features and value…the ability to try, try, try, try, and maybe buy…or not.
  • Comparison: Software Features – Entry Level Offering
    SugarCRM
    Salesforce
    Microsoft
    SugarCRM provides customers with:
    • An enterprise class MVC architecture.
    • Software built on benchmarked proven Open application development code and objects.
    • Multiple options for database and platform deployment
    • Flexible deployment in ANY industry standard cloud platform
    • A true “Open Cloud” choice…as opposed to a private black box cloud and platform.
  • #5 Powerful Entry Commercial Offering
    Salesforce.com offers an entry level offering that lacks key Sales features
    SugarCRM’sprofessional offering is equivalent to the Enterprise offering of Salesforce.com
  • Comparison: Software Features – Professional Level Offering
  • Comparison: Software Features – Enterprise Level Offering
  • #4 Money
    Salesforce.com’s enterprise ready solution is offered at $125/mo
    SugarCRM’senterprise ready offering at offered at $30/mo
    Differentiator: Cost!!!!
  • Comparison: The Costs
  • #3 Data…and Control of it
    Salesforce.com has historically made it difficult to pull complete data sets (relationships, objects, constraints)
    SugarCRM offers you native and complete access to the entire db
    Differentiator: Control
  • Comparison: Data Jail
    SugarCRM:
    With SugarCRM, you are the owner of your own data. You get a full backup of all your data with all the object relationships intact up to four times a month at no additional cost. There are two key aspects to CRM data: customer data and the relationships between accounts, contacts, opportunities and all the other data
    Salesforce (2009):
    Raw object text backups
    No relationships between objects
    One monthly flat file data dump without any data relationships. How is a customer supposed to load that into a database? You can’t.
  • #2 The USA PATRIOT ACT
    Organizations that run on the NA systems or Salesforce.com are subject to the PATRIOT act – and the EMEA and AP instances have ambiguous rules therein.
    SugarCRM offers you control of your on-premise environment
    Differentiator: Control
  • #1a Open Source
    Salesforce.com…closed
    SugarCRM…open
    Differentiator: Total control of your own destiny
  • #1b Basic Customizations
    Salesforce.com offers a robust framework for basic change…but with limitations on max applications, objects, fields, etc.
    SugarCRM has a limitless module builder and studio
    Differentiator: Control!
  • More reasons…
  • Custom Modules and Fields
    SugarCRM
    Easy to use “Field Studio”. Does not require developer skills.
    No limits on custom fields
    No limits on custom modules
    Salesforce.com
    Easy to use module builder + “Eclipse –force.com”. Does not require developer skills.
    Constraints on additions
  • Workflow and Reports limitations
  • Integration Limitations I
    Callouts or Logic Hooks
    SugarCRM
    CE No Limits
    Professional No Limits
    Enterprise No Limits
    Salesforce.com
    CM Not allowed
    Group Not allowed
    Professional Limited
    Enterprise Limited
    Unlimited Limited
  • Integration Limitations II
    Web Services API
    SugarCRM
    CE No Limits
    Professional No Limits
    Enterprise No Limits
    Salesforce.com
    CM Not allowed
    Group Not allowed
    Professional Limited
    Enterprise Limited
    Unlimited Limited
  • Implementations!
    What is the key technical skill required for your implementation
    No
    Leverage
    Leverage in other Projects
    Leverage in other Projects
  • Deployment Options
    Salesforce.com
    Force.com hosting environment (not a cloud)
    Multi-tenant shared database environment
    No migrations allowed outside of the host
    SugarCRM
    Hosted, On-Premise, Private Cloud or Hosted Cloud
    Supports AmazonEC2, Rackspace, and all major cloud offerings
    Images are ready to go
    Migration from Hosted to Cloud, On-Premise to Hosted, etc…allowed!
  • Summary
    SugarCRM offers a superior cost, feature, integration and flexibility offering.
    In our horribly biased opinion….but investigate for yourself!
  • About Levementum
    Founded 2005
    Added SugarCRM service line 2005 (v3.5.1)
    Added Compiere ERP service line 2008
    Added Pentaho BI service line 2009
    Added Magento e*Commerce service line 2009
    Added Mindtouch Collaboration service line 2009
    Mission:
    Drive “world class” Revenue & Margin results using Open Source Technology and Process focused Methodology
    Company Information
    31 Employees
    Offices:
    Phoenix, AZ (Headquarters)
    New York City, NY
    Atlanta, GA
  • About Levementum
    Service Lines
    SugarCRM (Open Source CRM)
    Officially a “Gold Partner” of SugarCRM since 2006
    Services:
    Consulting, Development, Integration and Intelligence
    Training
    Cloud Hosting
    CompiereERP (Open Source ERP)
    Services
    Consulting
    Training
    Development, Integration and Intelligence
    Magento
    Mindtouch
  • Levementum Global
    USA
    Phoenix, AZ
    Atlanta, GA
    Portland, OR
    Green Bay, WI
    Australia
    Sydney, NSW
    Canada
    Toronto, ON
  • A Sampling of our Accounts