SugarCRM vs Salesforce 2010

The Top 10 reasons the Salesforce user should switch to SugarCRM

Agenda
SugarCRM’s Competition
Salesforce.com
Comparing the Software
Software Architecture
Software Integration
3rd Party Applications
Software Features
Comparing the Costs
Software Costs
Typical Implementation Costs
Ongoing Costs
Comparing Services
Support Offerings
Deployment Offerings
About Levementum

Pre-amble…
BHAS:
“If you are assessing Salesforce, or any other closed source CRM for your CRM needs, you would be remiss (ok…foolish) not to examine the SugarCRMvalue proposition”

Bias in this presentation?
Objectivity?
Researchers are competitors to salesforce.com
Respectfulness
Yes
Our experience?
Multiple Salesforce.com to SugarCRM conversions

The basis…and disclaimer
The data being presented here is from research performed over 2010-2008
This presentation is focused on differences….not subjective opinions about Salesforce.com
“People vote with the their feet”….and Salesforce.com is a very successful and solid solution. Period.
…that said, SugarCRM offers some real advantages.

So with that…
The Top 10 reasons to switch from Salesforce.com to SugarCRM

#10: Deployment flexibility
Salesforce.com offers you a SAAS solution, hosted in its NA, EMEA or AP data centers.
SugarCRMoffers you a SAASsolution and an On-Premisesolution (both are provided with your subscription) or a host of certified partner SAAS solutions worldwide
Differentiator?
Deployment Choice!

#9 Core code customizations
Salesforce offers you an architecture to extend product features and integrate.
SugarCRMoffers you an architecture to modify the core – modify the API – re-architect product features….in an upgrade safe-way. Additionally – all SugarCRM code is provided to you….its open source (even the commercial version!)
Differentiator: Choice, Control, Power with a Framework

Comparison: Software Architecture
Application Architecture
Database Architecture
Deployment Architecture
SugarCRM provides customers with:
An enterprise class MVC architecture.
Software built on benchmarked proven Open application development code and objects.
Multiple options for database and platform deployment
Flexible deployment in ANY industry standard cloud platform
A true “Open Cloud” choice…as opposed to a private black box cloud and platform.

#8 REST Integration Framework
Salesforce.com’s web service API does not support REST (as of 8/10)…
SugarCRM supports REST!
Differentiator: Leaner (faster) integrations…ask your development team. It matters!

Comparison: Software Integration
Web Services Architecture
Database Access Architecture
Deployment Architecture
SugarCRM provides complete flexibility on integration and data delivery:
Use a SOAP or RESTful approach for your integrations and applications.
Access your data via web services, or access via ODBC, JDBC, or a direct database connection
Utilize any Business Intelligence platform seamlessly.
Note, for example, Crystal reports for Salesforce.com can only be used “within” Salesforce.

#7 3rd Party Extensions
Salesforce.com claims approximately 1000 extensions and services on the AppExchange
SugarCRMoffers 6000 extensions…plus the source code for these.
Differentiator: Additional features, and even better – citable code fragments and examples of how to customize the solution creatively

Comparison: 3rd Party Applications (2009)
Sugar CRM
Salesforce.com
An unparalleled volume of addons
A commitment to open source
The ability to customize all add-ins
More than 75 language packs

#6 Free Entry Level Offering
Salesforce.com’s does not offer a free entry level offering
SugarCRM’sentry level offering mirrors the Salesforce.com Group edition (their 2nd level offering)
Differentiator: Features and value…the ability to try, try, try, try, and maybe buy…or not.

Comparison: Software Features – Entry Level Offering
SugarCRM
Salesforce
Microsoft
An enterprise class MVC architecture.
Software built on benchmarked proven Open application development code and objects.
Multiple options for database and platform deployment
Flexible deployment in ANY industry standard cloud platform
A true “Open Cloud” choice…as opposed to a private black box cloud and platform.

#5 Powerful Entry Commercial Offering
Salesforce.com offers an entry level offering that lacks key Sales features
SugarCRM’sprofessional offering is equivalent to the Enterprise offering of Salesforce.com

Comparison: Software Features – Professional Level Offering

Comparison: Software Features – Enterprise Level Offering

#4 Money
Salesforce.com’s enterprise ready solution is offered at $125/mo
SugarCRM’senterprise ready offering at offered at $30/mo
Differentiator: Cost!!!!

Comparison: The Costs

#3 Data…and Control of it
Salesforce.com has historically made it difficult to pull complete data sets (relationships, objects, constraints)
SugarCRM offers you native and complete access to the entire db
Differentiator: Control

Comparison: Data Jail
SugarCRM:
With SugarCRM, you are the owner of your own data. You get a full backup of all your data with all the object relationships intact up to four times a month at no additional cost. There are two key aspects to CRM data: customer data and the relationships between accounts, contacts, opportunities and all the other data
Salesforce (2009):
Raw object text backups
No relationships between objects
One monthly flat file data dump without any data relationships. How is a customer supposed to load that into a database? You can’t.

#2 The USA PATRIOT ACT
Organizations that run on the NA systems or Salesforce.com are subject to the PATRIOT act – and the EMEA and AP instances have ambiguous rules therein.
SugarCRM offers you control of your on-premise environment
Differentiator: Control

#1a Open Source
Salesforce.com…closed
SugarCRM…open
Differentiator: Total control of your own destiny

#1b Basic Customizations
Salesforce.com offers a robust framework for basic change…but with limitations on max applications, objects, fields, etc.
SugarCRM has a limitless module builder and studio
Differentiator: Control!

More reasons…

Custom Modules and Fields
SugarCRM
Easy to use “Field Studio”. Does not require developer skills.
No limits on custom fields
No limits on custom modules
Salesforce.com
Easy to use module builder + “Eclipse –force.com”. Does not require developer skills.
Constraints on additions

Workflow and Reports limitations

Integration Limitations I
Callouts or Logic Hooks
SugarCRM
CE No Limits
Professional No Limits
Enterprise No Limits
Salesforce.com
CM Not allowed
Group Not allowed
Professional Limited
Enterprise Limited
Unlimited Limited

Integration Limitations II
Web Services API
SugarCRM
CE No Limits
Professional No Limits
Enterprise No Limits
Salesforce.com
CM Not allowed
Group Not allowed
Professional Limited
Enterprise Limited
Unlimited Limited

Implementations!
What is the key technical skill required for your implementation
No
Leverage
Leverage in other Projects
Leverage in other Projects

Deployment Options
Salesforce.com
Force.com hosting environment (not a cloud)
Multi-tenant shared database environment
No migrations allowed outside of the host
SugarCRM
Hosted, On-Premise, Private Cloud or Hosted Cloud
Supports AmazonEC2, Rackspace, and all major cloud offerings
Images are ready to go
Migration from Hosted to Cloud, On-Premise to Hosted, etc…allowed!

Summary
SugarCRM offers a superior cost, feature, integration and flexibility offering.
In our horribly biased opinion….but investigate for yourself!

About Levementum
Founded 2005
Added SugarCRM service line 2005 (v3.5.1)
Added Compiere ERP service line 2008
Added Pentaho BI service line 2009
Added Magento e*Commerce service line 2009
Added Mindtouch Collaboration service line 2009
Mission:
Drive “world class” Revenue & Margin results using Open Source Technology and Process focused Methodology
Company Information
31 Employees
Offices:
Phoenix, AZ (Headquarters)
New York City, NY
Atlanta, GA

About Levementum
Service Lines
SugarCRM (Open Source CRM)
Officially a “Gold Partner” of SugarCRM since 2006
Services:
Consulting, Development, Integration and Intelligence
Training
Cloud Hosting
CompiereERP (Open Source ERP)
Services
Consulting
Training
Development, Integration and Intelligence
Magento
Mindtouch

Levementum Global
USA
Phoenix, AZ
Atlanta, GA
Portland, OR
Green Bay, WI
Australia
Sydney, NSW
Canada
Toronto, ON

A Sampling of our Accounts

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SugarCRM vs Salesforce 2010

by Levementum on Nov 08, 2010

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