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EQ : Why Cooler Heads PrevailDiscussion and Workshop
CPE Credit•   In order to receive CPE credit for this session, you must be present for    the entire session.     –   Sess...
There is something you don’t know about yourself!• It controls your behavior• It impacts your relationships• It causes you...
Your Partner in Dialogue                    Grant Howe                •   Vice President of R&D w/Sage                •   ...
What is EQ?INITIAL EXERCISE
Exercise• Please get out a pen and  paper for this exercise• We need 3 volunteers who  are willing to help with this  exer...
Everyone Freeze!• On your paper write down:   – What physical sensations do you feel?   – What emotions do you feel?   – W...
Introducing!                    Erin Teter               •   Director of Human Resources w/Sage               •   13 years...
Let’s discuss your reactions  – What physical sensations did    you feel?  – What emotions did you feel?  – What actions w...
WHY DID YOU HAVE AREACTION?
Introducing Your Amygdala
What does the Amygdala Do?• Flight or flight      • Good for running from  response                tigers• Controls releas...
Emotional Intelligence (EQ)  Emotional intelligence (EQ) refers to the  ability to perceive, control and evaluate         ...
What is EQ?         Reason                                        Feelings “Only 36% of the people we tested are able to a...
PersonalityDecision-Making                              Stress ToleranceSocial Skills    Communication         Trust      ...
What Does EQ Look Like?
Now What?
5 Key Strategies for Raising EQ• Rapidly reduce stress• Recognize and manage your  emotions• Connect with others using  no...
Reduce Stress• Recognition: Am I stressed?• Response: How do I react to  stress?• Reduce: Stress busting  techniques for Y...
Connect your emotions• Moment-to-moment Awareness• What is your relationship with your emotions?• Reconnect, Accept and Ge...
Nonverbal Communication                “Are you listening?”          “Do you understand and care?”       What is your body...
Humor & Play• Use humor and play to deal with challenges  –   Take hardships in stride  –   Smooth over differences  –   R...
Resolve Conflict Resolving conflict in the trust-building way: •   Stay focused in the present •   Choose your arguments •...
Your Action Plan  Pick a skill to work on    • Stress, recognizing your emotions, nonverbal      communication, humor & p...
Remember…                           Measure Progress    Be patient                  Practice, practice, practiceExpect Suc...
Recap Experienced an emotional reaction Learned why you reacted Know that reaction has a name 5 Strategies for increas...
To Learn More…Emotional Intelligence 2.0     by Travis Bradberry & Jean GreavesGo Suck a Lemon: Strategies for ImprovingYo...
Additional Learning Opportunities•   For information about additional learning opportunities visit    www.SageU.com (Sage ...
Your Feedback is Important to Us!•   Completing a session survey is fast and easy:    Stop by a Sage Summit Survey kiosk o...
Contact Us•   Presenter Contact Information:     – Grant Howe and Erin Teter     – grant.howe@sage.com erin.teter@sage.com...
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Sage Summit 2012: EQ - Why Cooler Heads Prevail

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Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. Participants in this workshop will get a general introduction to what emotional intelligence and EQ are quickly followed by hands-on work group exercises. Attendees will gain a greater understanding of themselves and practical exercise experience on dealing with emotions in the workplace.

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Transcript of "Sage Summit 2012: EQ - Why Cooler Heads Prevail"

  1. 1. EQ : Why Cooler Heads PrevailDiscussion and Workshop
  2. 2. CPE Credit• In order to receive CPE credit for this session, you must be present for the entire session. – Session Code: C-0183 – Recommended CPE Credit = 1 – Delivery Method = Group Live – Field of Study = Specialized Knowledge and Applications• Visit the Sage Summit Connect kiosks to enter CPE credit during the conference.
  3. 3. There is something you don’t know about yourself!• It controls your behavior• It impacts your relationships• It causes you severe stress• It impacts your professional performance• Would you like to know what it is?
  4. 4. Your Partner in Dialogue Grant Howe • Vice President of R&D w/Sage • 15+ years in Software Development • Favorite food: Italian (anything with Alfredo sauce) • @geekbyte on twitter
  5. 5. What is EQ?INITIAL EXERCISE
  6. 6. Exercise• Please get out a pen and paper for this exercise• We need 3 volunteers who are willing to help with this exercise – No harm will come to you, no heavy lifting required 
  7. 7. Everyone Freeze!• On your paper write down: – What physical sensations do you feel? – What emotions do you feel? – What actions were you contemplating taking? – What response did you expect from your actions? – Did we “push your button”?
  8. 8. Introducing! Erin Teter • Director of Human Resources w/Sage • 13 years of experience in Human Resources • Favorite food: Hamburgers w/ fries • @eeteter on twitter
  9. 9. Let’s discuss your reactions – What physical sensations did you feel? – What emotions did you feel? – What actions were you contemplating taking? – What response did you expect from your actions?
  10. 10. WHY DID YOU HAVE AREACTION?
  11. 11. Introducing Your Amygdala
  12. 12. What does the Amygdala Do?• Flight or flight • Good for running from response tigers• Controls release of • “Hijacks” your logical adrenaline thinking in favor of• Suppresses logical emotional response processing in the • Not so good for frontal lobe making decisions• Creates “Fear” • Not so good for sensation communications
  13. 13. Emotional Intelligence (EQ) Emotional intelligence (EQ) refers to the ability to perceive, control and evaluate emotions.
  14. 14. What is EQ? Reason Feelings “Only 36% of the people we tested are able to accurately identify their emotions as they happen.” –Emotional Intelligence 2.0
  15. 15. PersonalityDecision-Making Stress ToleranceSocial Skills Communication Trust Time ManagementAnger Management Empathy Flexibility AssertivenessSocial Skills Change Tolerance
  16. 16. What Does EQ Look Like?
  17. 17. Now What?
  18. 18. 5 Key Strategies for Raising EQ• Rapidly reduce stress• Recognize and manage your emotions• Connect with others using nonverbal communication• Use humor and play to deal with challenges• Resolve conflict positively and with confidence
  19. 19. Reduce Stress• Recognition: Am I stressed?• Response: How do I react to stress?• Reduce: Stress busting techniques for YOU!
  20. 20. Connect your emotions• Moment-to-moment Awareness• What is your relationship with your emotions?• Reconnect, Accept and Get Comfortable
  21. 21. Nonverbal Communication “Are you listening?” “Do you understand and care?” What is your body language saying?• Eye contact• Facial expression• Tone of voice• Posture and gesture• Touch• Timing and pace
  22. 22. Humor & Play• Use humor and play to deal with challenges – Take hardships in stride – Smooth over differences – Relax and energize ourselves – Become more creative
  23. 23. Resolve Conflict Resolving conflict in the trust-building way: • Stay focused in the present • Choose your arguments • Forgive • End conflicts that can’t be resolved
  24. 24. Your Action Plan  Pick a skill to work on • Stress, recognizing your emotions, nonverbal communication, humor & play, resolving conflict  Pick up to 3 strategies to being using for that skill  Get an Accountability Partner
  25. 25. Remember… Measure Progress Be patient Practice, practice, practiceExpect Success, not perfection
  26. 26. Recap Experienced an emotional reaction Learned why you reacted Know that reaction has a name 5 Strategies for increasing your EQ Developed an “Action Plan”
  27. 27. To Learn More…Emotional Intelligence 2.0 by Travis Bradberry & Jean GreavesGo Suck a Lemon: Strategies for ImprovingYour Emotional Intelligence by Michael Cornwallwww.helpguide.orgwww.talentsmart.com
  28. 28. Additional Learning Opportunities• For information about additional learning opportunities visit www.SageU.com (Sage University).• Training options include: – Anytime Learning—Recorded online training sessions. – Realtime Learning—Live, online learning. – Replay Learning—Recordings of live classes.
  29. 29. Your Feedback is Important to Us!• Completing a session survey is fast and easy: Stop by a Sage Summit Survey kiosk or complete the survey on your mobile phone, laptop, or tablet through the Sage Summit mobile app. – IOS, Blackberry, or Android users may download the app from the App Store by searching “Sage Summit” – Laptop users may use this link www.sagesummit.com/webmobile• Remember each completed survey is another entry for one of several daily prize drawings, including an Apple iPad!• Your feedback helps us improve future sessions and presentation techniques.• Session code for this session: C-0183
  30. 30. Contact Us• Presenter Contact Information: – Grant Howe and Erin Teter – grant.howe@sage.com erin.teter@sage.com – @geekbyte @eeteter – Follow us on Twitter: @Sage_Summit – Use the official Sage Summit hashtag: #SageSummit• Don’t forget to use the Sage Summit mobile or web app for all your conference needs.• Access presentations on Sage Summit Virtual Totebag. – www.sagesummit.com/virtualtotebagThank you for your participation.
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