Meeting the Challenge of a Changing Institutional Environment


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Presentation given by Gail Matthews-DeNatale at the 2009 Sloan-C conference. Meeting the Challenge of a Changing Institutional Environment: In the face of budgetary and organizational challenges, what strategies are effective in advancing the causes of pedagogical innovation and high quality online teaching? Hear results from a qualitative survey of Sloan-funded institutions and Simmons College case study specifics. Participants are encouraged to contribute ideas and lessons learned.

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Meeting the Challenge of a Changing Institutional Environment

  1. 1. Meeting the Challenge<br />of a Changing Institutional<br />EnvironmentGail Matthews-DeNatale, Ph.D.Interim Director, Academic Technology<br />2009 Sloan-C International Conference on Online Learning<br />
  2. 2. Challenges Affecting All of Higher Education<br />Stressors:<br /><ul><li>Shrinking Endowments (particularly problematic if used for operating costs)
  3. 3. Debt (e.g., pre-September 2008 financing for construction)
  4. 4. Increasing Student Cost-Consciousness</li></ul>Response:<br /><ul><li>Call to Be More Data-Driven inResource Allocation Decision-Making</li></li></ul><li>What’s EssentialTo Ongoing Success?<br /><ul><li>Positions?
  5. 5. Programming?
  6. 6. Faculty Support?
  7. 7. Strategic Support for Effectiveness/Quality?
  8. 8. Purchasing Priorities (e.g. software)?</li></li></ul><li>What’s Your Take?<br />
  9. 9. About The Survey<br /><ul><li>Many Questions Deliberately Open-Ended
  10. 10. Folksonomy:(Externalize internal knowledge structures)
  11. 11. Some Questions Overlapped – Intentionally
  12. 12. More than one perspective = stereo view
  13. 13. Recurring Mandate to Select the Top Three
  14. 14. Force respondents to make choices</li></li></ul><li>Q1 Results: Staffing for Institution-Wide Support<br />You have been told that, moving forward, there will be only three staff positions at your institution in support of blended and online learning. You have been asked to define these positions, including job titles. <br />What three job titles best describe the staffing essential to successful institution-wide support of blended and online learning?<br />
  15. 15. Job Titles<br />Coordinator of Academic Technology<br />Director of Academic Computing<br />Instructional Designer<br />Online-Blended Integration Specialist<br />Instructional Technologist<br />Web Media Specialist<br />Director of Online Education<br />LMS Administrator<br />Director of Distance Learning<br />Media Specialist<br />Course Designer<br />Multimedia Designer<br />Learning Technology Support<br />Learning Technology Consultant<br />Blended Learning Facilitator<br />Blended Learning Coordinator<br />Director of Curriculum Innovation<br />Educational Technology Specialist<br />Technical Disruptive Innovation Specialist<br />Learning Technology Center Director<br />eLearning Multimedia Manager<br />Director of E-learning<br />Courseware Web Designer<br />
  16. 16. Job Titles:One at a Time, Please<br />Some people cheated! <br /><ul><li>Senior Instructional Designer or Director, Learning Technology Support
  17. 17. Manager of learning technologies/academic support”
  18. 18. Blended/OL Faculty Support Generalist with Web and Information design Specialty</li></li></ul><li>Leadership: What Is Our Primary Focus?<br />Director of [the]<br /><ul><li>Learning Technology Center
  19. 19. Academic Computing
  20. 20. Academic Technology
  21. 21. E-learning
  22. 22. Academic Technology
  23. 23. Online Teaching and Learning
  24. 24. Learning Center
  25. 25. Curriculum Innovation
  26. 26. Distance Learning
  27. 27. Blended and Online Learning
  28. 28. Learning Technology Support
  29. 29. Online Education</li></ul>Question of Emphasis: Technology vs. Pedagogy, Service vs. Support … Does Scope Include Improvement and Innovation?<br />
  30. 30. Job Titles:What’s in a Name?<br /><ul><li>Instructional designer at one institution may equal an instructional technologist at another
  31. 31. Title variations may make benchmarking difficult, complicating staffing justifications
  32. 32. What are our expectations for these positions?
  33. 33. What kinds of qualifications/experience, skills, and abilities do we expect for people working in these roles?</li></ul>See also “Rethinking Academic Technology Leadership in an Era of Change,” Educause Quarterly 2008,<br />
  34. 34. Staffing: First Priority<br />
  35. 35. Staffing: Second Priority<br />
  36. 36. Staffing: Third Priority<br />
  37. 37. Staffing: Priorities Compared<br />
  38. 38. Staffing: Total Tally<br />
  39. 39. Q2 Results:Programmatic Priorities<br />The person who approves your institution&apos;s budget has told you that you can only do three things this year in support of blended and online learning at your institution. What are your top three programmatic priorities? <br />
  40. 40. Q2 Results:Programmatic Priorities<br />Answers to this question were incredibly diffuse<br />Professional development for faculty?<br />Professional development for support staff?<br />Support current faculty?<br />Recruit new faculty?<br />Improve existing BL/OL degreeprogram offerings?<br />Develop new BL/OL degree programs? <br />Course buy-outs?<br />Financial incentives?<br />Support existing infrastructure(e.g., LMS/CMS)?<br />Invest in new infrastructure(e.g., hardware and software)?<br />Reduce redundant infrastructure<br />
  41. 41. Q3 Results:Faculty Support<br />You are in charge of faculty support for blended and online learning at your institution. What three forms of support are essential to faculty success in blended and online teaching?<br />
  42. 42. Support: First Priority<br />
  43. 43. Support: Second Priority<br />
  44. 44. Support: Third Priority<br />Different response pattern, with some new ideas. Perhaps brainstorming?<br />“Changes in student support strategies”<br />“Fully populated online resource for instructional documents and links to tutorials and other training support mechanisms”<br />“Realistic loading (numbers in the sections/courses)”<br />
  45. 45. Support: Third Priority<br />
  46. 46. Support: Priorities Compared<br />
  47. 47. Support: Total Tally<br />
  48. 48. Q4 Results: Strategies to Ensure Innovation & Quality<br />Despite fewer resources, you want to ensure that your institution offers blended and online courses that are both innovative and pedagogically effective. What are the TOP THREE most important strategies for ensuring innovation and quality? (Please pick only three)<br />
  49. 49. Support: Total Tally<br />
  50. 50. Q5 Results: Software<br />You are in charge of software purchasing for your institution. What the TOP THREE most important technologies for successful blended and online learning?<br />
  51. 51. Support: Total Tally<br />
  52. 52. Thank YouGail Matthews-DeNatale<br /><br />2009 Sloan-C International Conference on Online Learning<br />