“To serve the public interest in a fiscally responsive manner by providing efficient, cost effective customer services, promoting public health and safety while creating new possibilities with partnerships through a diversified economy”.http://www.madera-county.com/socialservices/
Being in partnership Offering services to with other agencies, protect children, organization, promoting elders and dependent and safeguarding the adults well being of the Delivering services in community by; a respectful and Strengthening effective manner Empowering The staff maintaining Preserving the dignity of individuals and families professionalism, excellence and integrity
Children, elders and dependentadultsWho have been; Abused; physically, sexually,emotionally and verballyNeglectedExploitation
HOTLINE Provides 24-hour daily response to allegations of child abuse, neglect or exploitation. Community members report allegation to the ER Hotline where a social worker assesses each report and makes a determination of the appropriate response. 2 types of response; Crisis Non-crisis
EMERGENCY RESPONSE (ER) Divided into 2 sections; crises and non-crises. Crisis indicates that the situation in which imminent danger to a child such as physical pain, injury, disability, sever emotional harm or death is likely and social worker requires to have a face-to-face contact with child must be done within two hours of receiving the referral with the child(ren). Non-crisis indicates that the child is not in imminent risk of abuse, neglect, or exploitation. The social worker has within 10 days of receiving the referral to make face-to-face contact with the child(ren). Social worker shall determine potential for or the existence of any conditions which place the child or another child in the family or household, at risk and in need of services and which would cause the child to be a person described by Welfare and Institution Code Section 300(a) through (j).
Program that serves families in which children were removed due Program that serves “at risk” to neglect or abuse. families in their own homes. Service seeks to reestablish the GOAL: to work alongside with family structure and imporve the the families and their risk factors ability of the parents to care for with a plan to ensure child their child(ren) so they are able to safety and prevent separation. If remain in their own homes. the child is able to remain at the Service are provided up to 12 home safely. months but can be extended to 18 6 month program to correct the months problems that is threatening the GOAL; stability of the family. case managers work alongside with Can be voluntary or court order family to address the risk factors to return the child(ren) to the family or develop plans to include adoption, guardianship or long- term foster care if reunification FAMILY MAINTENANCE (FM) efforts are not successful FAMILY REUNIFICATION
PERMANENT PLACEMENT (PP) Design to provide an alternate permanent familystructure for children who because of abuse, neglector exploitation cannot safely remain at home or whoare unlikely to ever return home. Permanence;Long Term Foster care with a relative or nonrelativeGuardianshipAdoption
Some Services connected to the agency are: Madera Health Department Behavioral Health Service First Five Family Resource Center Incredible Years Teen Support Group Case Management Faith Base Community: Doors of Hope Victim Services Alcoholism Helping Heads Food Bank Family Maintenance (FM)(Voluntary or Court Order) Independent Living (LP) Healthy Beginnings
Clients have the: Right of preference of language Client is given a form where they choose their preference of language Rights as a parent Client is given a pamphlet letting them know what rights they have as a parent Right to keep their dignity Right for respect Right to confidentiality Client signs forms giving their consent to release information or make collateral contacts and get information about them example; health and eligibility
Social worker should be able to; Empower Strengthen perspective Cultural competence Social justice Honesty Accountability The agency is here to serve the client in an Treat each person effective and unique with respect professional manner and secure their to keep children, dignity and self worth elderly and Not judge or have dependent adults biases toward any from being abused, client neglected or exploitation using services available for the families.
Emergency Response Non-crisis (some of the procedures duringinvestigation) Introduction to the family regarding the allegation Consent to enter home Introduce self and reason for home visit Talk about the allegation and identify the alleged victim Language preference form discussed and documented Observation of the home documented Investigation Each child interview and documented Truth and Lie discussed onset SDM Hotline completed Risk Assessment and Safety Assessment completed timely and accurately Collaterals Making contact with professionals involved with the family and get information for the investigation ex: doctors, therapist, teachers. CMS/CWS Every contact with collaterals or the family involved with the investigation is documented in the program CMS/CWS Closing Determine if the findings were conclusion, inconclusive or substantiated Recommended or referred to services for the children/family