Globoforce SHRM Webinar July 2013
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Globoforce SHRM Webinar July 2013

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Driving Stronger Performance Through Employee Recognition

Driving Stronger Performance Through Employee Recognition

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Globoforce SHRM Webinar July 2013 Globoforce SHRM Webinar July 2013 Presentation Transcript

  • DRIVING STRONGER PERFORMANCE THROUGH EMPLOYEE RECOGNITION SHRM/GLOBOFORCE EMPLOYEE RECOGNITION SURVEY, SPRING, 2013
  • Thad Peterson Director, Product & Content Marketing Globoforce Alex Alonso, PhD, SPHR Vice President for Research SHRM
  • HUMAN CAPITAL FACTORS: WHY THEY MATTER Human capital is the biggest challenge facing corporations today globally The Conference Board CEO 2013 Challenge survey 3 “ View slide
  • SURVEY DEMOGRAPHICS  803 respondents Company size  View slide
  • SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT 5
  • REPORT FINDINGS 6 • Executive Insight • My Team • Talent Maps • Activity Reports • Budget Analysis • Profiles • My Activity • Recognition Intelligence • Activity Reports • Budget Analysis
  • SURVEY RESULTS Engagement: #1 HR Concern Recognition: What makes it most effective Performance Reviews: Positive impact of crowdsourcing 7
  • EMPLOYEE ENGAGEMENT 8 How important is it?
  • EMPLOYEE ENGAGEMENT COMES FIRST 9 Which of these are the most important HR challenges to your organization? (select your top three choices) MOST IMPORTANT HR CHALLENGES
  • 10 PERCENT OF RESPONDENTS WHO CALL ENGAGEMENT A TOP HR CHALLENGE CONCERN FOR EMPLOYEE ENGAGEMENT UP How do this year’s top HR challenges compare to last?
  • WHAT DRIVES ENGAGEMENT? More than half of companies with recognition programs tied to corporate values saw increases in engagement as a result of those programs 11
  • POSITIVE REINFORCEMENT OF… 12 WHAT IS EFFECTIVE RECOGNITION? VALUES BEHAVIORS ACCOMPLISHMENTS
  • IN YOUR PROFESSIONAL OPINION, WHICH OF THE FOLLOWING ITEMS HAVE THE MOST IMPACT ON EMPLOYEE ENGAGEMENT AT YOUR ORGANIZATION? Appreciation by direct supervisor Opportunity to advance Salary and bonus 71% 41% 36% 12
  • POSITIVE FEEDBACK IS POWERFUL 14 94 percent of survey respondents say positive feedback has a greater impact on improving performance than negative What has a greater impact on performance – negative or positive feedback?
  • HR AND EMPLOYEES AGREE: POSITIVE FEEDBACK MOTIVATES 15 Which is more effective in motivating you?
  • BUT FAR FEWER PEOPLE ARE SATISFIED WITH RECOGNITION 16 Are you satisfied with the level of recognition you receive for doing a good job at work?
  • RECOGNITION GOES BEYOND IMPROVING PERFORMANCE AND MOTIVATION 17 EMPLOYEES BETTER UNDERSTAND COMPANY OBJECTIVES Does recognizing employees for their accomplishments provide a clearer understanding of a company’s organizational objectives?
  • RECOGNITION HELPS EMPLOYEES UNDERSTAND GOALS 18
  • RECOGNITION PROGRAM TIED TO CORPORATE VALUES VS. RECOGNITION PROGRAM NOT TIED TO CORPORATE VALUES 19 Recognizing employees for accomplishments provides a clearer understanding of organizational objectives 89% 69% 50% 55% 60% 65% 70% 75% 80% 85% 90% Tied to corporate values Not tied to corporate values
  • THE IMPORTANCE OF VALUES IN ENGAGEMENT Employees who say values are clearly known and understood at their companies are 20 30xmore likely to be highly engaged at work.
  • 21 PRAISETHE RECOGNITION FORMULA: PRIZE
  • RECOGNITION WITH REWARD MOTIVATES 22 Are employees more motivated by recognition with or without a reward? PRAISE PRIZE MOTIVATION
  • EMPLOYEES ARE TURNED OFF BY NON-MONETARY AWARDS 23 Which of the following statements do you agree most with?
  • THINK BEYOND TENURE 24 EFFECTIVENESS OF RECOGNITION PROGRAMS In your professional opinion, how effective are the following elements of your organization’s employee recognition program?
  • 25 CROWDSOURCING THE PERFORMANCE REVIEW An open call to an organization to recognize peer behaviors
  • 26 In your professional opinion, which of the following would provide a more accurate picture of employee performance? HOW DO YOU GET A MORE ACCURATE PICTURE OF EMPLOYEE PERFORMANCE?
  • CROWDSOURCED FEEDBACK AND EMPLOYEE PERFORMANCE REVIEWS 27 Do you think crowdsourced recognition (relying on input from multiple sources) would be helpful data to incorporate into employee performance reviews? Crowdsourced recognition would help employee performance reviews
  • ORGANIZATIONS THAT USE CROWDSOURCED DATA HAVE MORE EFFECTIVE PERFORMANCE REVIEW PROCESSES 28 Is your organization’s performance review process effective in achieving the goals of your organization or does it need to be completely overhauled? PERFORMANCE REVIEW IS EFFECTIVE
  • MANAGERS EFFECTIVELY ACKNOWLEDGE AND APPRECIATE EMPLOYEE PERFORMANCE 29 On average, do you think managers or supervisors at your organization effectively acknowledge and appreciate employees’ performance? Crowdsourcing improves manager ability to appreciate employee performance
  • EMPLOYEES CRAVE MORE FREQUENT FEEDBACK 30 When do you prefer feedback? (Check all that apply)
  • 31 • a driver of engagement and performance • an opportunity to reinforce corporate values • more motivating with praise AND prize • more effective when extended beyond acknowledging tenure alone • most beneficial in evaluating performance when incorporating crowdsourced data RECOGNITION IS…
  • SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT 32