Total IT-BPO industry to reach USD 71.7 billion accounting for 5.8% of India’s GDP
Software and Services export revenues estimated to grow over 16-17% to reach USD 47 billion
Direct employment expected to reach nearly 2.23 million , while indirect job creation estimated at ~8 million
India’s fundamental advantages— abundant talent & cost —are sustainable over the long term. With a young demographic profile & over 3.5 million graduates and postgraduates that are added annually to the talent base, no other country offers a similar mix and scale of human resources
Seven Indian cities account for 95 per cent of export revenues, focus on developing 43 new locations to emerge as IT-BPO hubs
Higher growth in European /Asian market
IT-BPO Industry Overview
IT Services BPO Prod. & R&D Misc. Over 1200 member companies 1 Spread by size & ownership 2 City wise spread by membership 3 Profile of member companies 4 Dec ‘06 Dec ‘09 Small Cos Medium Cos Large Cos Institutional Cos Others Kolkata Pune Hyderabad Chennai Mumbai Bangalore NCR NASSCOM Membership Profile + 147 net added during 2007 NASSCOM Statistics
Efforts to Build an Inclusive Workplace Recruiting diverse talent base 26% Gender neutral practices and policies 32% Gender Inclusivity Council 9% Recognition & Rewards 24% Grievance manage-ment 29% Active member in industry forums 12% Team Outings 9% Counselor 15% Inclusive work environment 41% Career opportunity and advancement 32%
Provide incentives in the form of tax benefits for organisations which fulfill certain criteria in empowerment of women, e.g., 50% women at senior level.
Widen the framework for private-public partnership to build employable skills and knowledge.
Make education mandatory up to professional training and provide incentives to families in lower economic sections to send girls to school, probably a tiered approach to incentives, depending on level of education.
Capitalise on its unique reach to spread the message of empowerment of women (TV, advertisements…)
Be a role model by increasing number of women at all levels.
Provide continued & adult education for women in rural areas.
Affirmative action on dowry, female infanticide & domestic violence.